Skilled NursingContinuing Care (CCRC / Life Plan)CMS verified

Carillon INC

1717 a Norfolk Ave, Lubbock, TX 79416 · Lubbock County

Carillon Senior Living is a sought after community in Lubbock, TX that offers an active retirement lifestyle for seniors and their families. Call or visit today!

3.0CMS overall rating(806) 281-6114 Visit website ↗

Good

Haven Scout Score

Our composite of CMS ratings, staffing, and safety. This community rates good.

Photos via google places, facility website.

Availability outlook● Fills quickly

Typically 88% full (88 of 100 beds occupied on an average day).

If this community is on your shortlist, checking current openings sooner rather than later genuinely matters here.

Source: federal census data (average daily residents vs. certified beds, CMS Care Compare). Confirm current openings with an advisor — availability changes weekly.

Our evaluation

An honest, data-grounded look at this community — every claim is drawn from public inspection data.

A solid, federally rated skilled nursing option in Lubbock

Carillon INC is a non-profit skilled nursing facility in Lubbock, TX, with 100 certified beds and an average of about 88 residents per day. It operates as part of the Life Care Services network. It is part of a continuing care retirement community, so residents can often move between levels of care on one campus.

Medicare rates it 3 out of 5 stars overall — right around the national average. Component ratings: 3/5 on health inspections, 4/5 on staffing, 4/5 on quality measures.

Staff provide about 4.63 total nurse hours per resident each day (0.49 of them from registered nurses), above the national benchmark of roughly 3.9 hours. Annual nursing-staff turnover is about 57.1%, higher than the ~52% national average. On the safety record, CMS notes 3 health deficiencies at its most recent standard survey, and 1 federal fine totaling $57,321 in the recent record.

Strengths

✓Above-average nurse staffing (4.63 hrs/resident/day)
✓Full sprinkler system
✓Active resident & family council

Things to ask about

•$57,321 in federal fines

Best for: Families weighing a dependable, mid-rated skilled nursing option in Lubbock, especially when location or Medicaid acceptance matters.

At a glance

Certified beds: 100
Avg. residents/day: 88
Ownership: Non profit - Corporation
Part of a chain: Life Care Services
Continuing care: Yes — multiple care levels
CMS provider #: 675997

Federal quality ratings

From the U.S. Centers for Medicare & Medicaid Services (CMS), on a 1–5 star scale.

Overall rating

Health inspections

Staffing

Quality measures

Pricing & cost

We publish transparent estimates and verify exact pricing on request. No surprises.

Level of care	Monthly cost	Source
Skilled Nursing	$4,890–$7,340/mo (median $5,910)	Local market estimate
Continuing Care (CCRC / Life Plan)	$2,450–$6,910/mo (median $4,940)	Local market estimate

2024–2026 published survey medians, state median adjusted to local Lubbock prices (BEA regional price parities). Request a quote for exact pricing. Range spans semi-private to private rooms. How we estimate costs

Request exact pricing for Carillon INC →

Staffing & care

More nursing time per resident — and lower turnover — generally means more attentive care.

Total nurse hrs / resident / day: 4.63; National avg ≈ 3.9
RN hrs / resident / day: 0.49; National avg ≈ 0.75
Nursing staff turnover: 57.1%; National avg ≈ 52%

Safety & inspection record

Federal inspectors survey nursing homes roughly once a year. Here's the latest on file.

Health deficiencies (last survey): 3
Federal fines: 1 ($57,321)
Total penalties: 1
Last standard survey: 2025-04-25
Sprinkler system: Yes
Resident & family council: Resident

What inspectors found

The most recent findings from federal health inspections (17 citations on record — showing the latest 8). Every nursing home is inspected roughly once a year; most receive some citations.

2025-04-25Severity E — potential for harmFrom a complaintResident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

2025-04-25Severity D — potential for harmFrom a complaintNutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

2025-04-25Severity D — potential for harmFrom a complaintInfection Control Deficiencies

Provide and implement an infection prevention and control program.

2025-02-28Severity D — potential for harmFrom a complaintPharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

2025-02-28Severity D — potential for harmFrom a complaintPharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compar…

2024-10-25Severity D — potential for harmFrom a complaintResident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

2024-10-25Severity D — potential for harmFrom a complaintQuality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

2024-03-21Severity D — potential for harmResident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Severity uses the CMS scope/severity scale: D–F = potential for harm, G–I = actual harm, J–L = immediate jeopardy. Source: CMS Care Compare health citations; data as of the latest federal release. Discuss any finding directly with the community on a tour.

Penalty history

Federal fines and Medicare/Medicaid payment denials on record.

Date	Type	Amount
2024-01-27	Fine	$57,321

Services & amenities

✓ Continuing care community (multiple care levels on one campus)
✓ Full automatic sprinkler system
✓ Medicare & Medicaid certified
✓ 24-hour licensed nursing
✓ On-site rehabilitation therapy
✓ Rehabilitation services
✓ Memory care
✓ Restaurant-style dining
✓ Daily activities & events

Location

1717 a Norfolk Ave, Lubbock, TX

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Reviews & reputation

We aggregate ratings across Google, Yelp, and verified families — and link back to every source so you can read more.

Google

4.6

254 reviews →

Verified family reviews

No verified family reviews yet for Carillon INC.

Have a loved one here, or recently toured? Help other families by sharing your experience — we verify every review before it's published.

Talk to an advisor about this community

Common questions about Carillon INC

How much does Carillon INC cost?

Carillon INC does not publish exact rates. Comparable skilled nursing in the Lubbock, TX area typically runs $4,890–$7,340 per month (median $5,910, based on published survey medians adjusted for local prices). A Haven advisor can confirm current pricing for free.

What is Carillon INC's Medicare rating?

Medicare (CMS) rates Carillon INC 3 out of 5 stars overall, including 3/5 for health inspections, 4/5 for staffing, 4/5 for quality measures. The national average is about 3 stars.

How is the staffing at Carillon INC?

Staff provide about 4.63 total nurse hours per resident per day (national benchmark ≈ 3.9), and annual nursing-staff turnover is about 57.1% (national average ≈ 52%). These figures are reported to the federal government and updated regularly.

What did inspectors find at Carillon INC?

Carillon INC has 17 health citations on its recent federal inspection record (last standard survey: 2025-04-25). The full citation-by-citation detail, with severity levels, is published on this page.

Does Carillon INC have availability?

Typically 88% full (88 of 100 beds occupied on an average day). Availability changes weekly — a Haven advisor can confirm current openings at no cost.

What types of care does Carillon INC offer?

Carillon INC in Lubbock, TX offers skilled nursing, continuing care (ccrc / life plan) and is licensed for 100 beds.

The best time to decide is before a crisis decides for you

Most families start this search after a fall, a hospital stay, or a caregiver reaching a breaking point — and end up choosing from whatever has a bed open that week. Families who plan even a few weeks ahead get to choose on quality, fit, and price instead of availability alone.

Move-ins take time: assessments, paperwork, and preparation typically run 2–6 weeks in Lubbock.
The best communities fill first: top-rated communities often run a waitlist — touring early holds your place in line.
Touring costs nothing and commits you to nothing — but it turns a future emergency into a calm, informed choice.

Start with a free shortlist →Take the 2-minute assessment

Your next steps — this week

1
Confirm the fit
Check the inspection record and staffing data on this page against your loved one's needs.
2
Get exact pricing & availability
Request current rates for Carillon INC — takes one minute, answered same day.
3
Tour 2–3 communities
Compare this community against two alternatives. Ask about staff turnover, all-in monthly cost, and care-plan changes.
4
Hold a spot
Most communities hold a residence with a small refundable deposit while you decide.