Your family, your choice
What to expect when you ask Haven for help
You can research care, compare communities and use our planning tools without an account. If you send a question or ask for help with a visit, here is how that request works.
Family service disclosure · Version 2026-10-15-v1
Free help, without an obligation to move
Haven's information, planning tools and family help are free. Participating communities may pay Haven a placement fee after an eligible referred resident moves in. Under Haven's published community agreement, the standard fee is one month's base rent, excluding care charges; state rules and the signed agreement may limit participation or payment. You do not owe Haven a placement fee, and you do not have to use Haven exclusively. The directory and any shortlist may not include every community that meets your needs. You choose which communities to consider and may stop Haven's help at any time without a Haven cancellation fee. An inquiry or tour request is not a confirmed appointment, reservation, admission, care assessment or agreement to move in. Haven must review a request before arranging an introduction, including any required state disclosures. A community remains responsible for its assessment, prices, availability and admission decision.
Signing a community's residency, care or admission agreement is a separate decision between your family and that community. A Haven request does not give Haven authority to make that decision for you.
Placement compensation does not change public ratings or care records. You can read the full community participation agreement.
A tour request starts a conversation
- Choose the community or communities you want to ask about, and share your visit preferences.
- Haven reviews your request. If an introduction needs another permission, a state disclosure or a participation check, those steps come first.
- A visit is confirmed only after the community agrees to a date and time and you receive that confirmation. A requested time does not reserve a room or establish availability.
For a time-sensitive visit or admission question, use the community's published contact details. Haven does not provide emergency care, clinical assessments or a guaranteed response time.
Choose who may contact you
The request form separates permission for Haven to follow up from optional permission to share a request with the communities you select. Permission is specific to your request; choosing a listing is not permission to contact every community in the area.
Permission for Haven to respond
I ask Haven to review this request and contact me about it using my selected contact method. This permission covers responding to my questions and coordinating the help I request. It does not authorize automated or prerecorded marketing calls, marketing texts, or unrelated promotions. I can ask Haven to stop at any time.
Optional permission for selected communities
I give Haven permission to share my contact details and the questions and visit preferences I submit with only the communities named in this request, so they can respond about this request. Haven must review participation and any required state disclosures before an introduction. This does not authorize sharing with other communities or unrelated marketing. If I do not select this permission, Haven may contact me first to discuss any introduction.
If you are helping someone else, share only information you are permitted to provide. Please do not upload or paste medical records, Social Security numbers, bank details or other sensitive documents.
Change or stop your request
Contact Haven at info@havenforseniors.com to change your preferred contact method, withdraw a sharing permission, stop Haven's help or ask about your information. Include your request reference if you have it and the contact details you used. Do not include medical records. If Haven has already introduced you to a community, tell us which one so staff can review the request and notify the appropriate community. You may also ask that community directly to stop contacting you.
Stopping Haven's help does not cancel a separate tour, deposit, residency or care agreement with a community. Contact that community about changes to those arrangements.
State disclosures come before an introduction
Requirements vary by state. This page explains the general service and does not replace a required state referral agreement, fee disclosure or acknowledgment. Listing a community in the public directory does not establish that Haven has a placement agreement with it or can arrange fee-bearing referrals there. Staff must review those requirements before an introduction.
Read how Haven handles submitted information and website activity.