Privacy Policy

This deployment does not ask families for a name, email address, phone number, budget, care details, diagnosis, medication list, medical document, or other private information. Do not send a loved one's information by public form, email, text, or phone; Haven cannot create a family request or receive it securely here.

Care-assessment answers, saved communities, comparison choices, tour notes, and family-recorded dates stay in your browser. Haven does not receive those browser-local decision tools or send them to site analytics. If you need to share private records, ask the chosen community for its own secure process.

The site may accept contact-free public-record correction or community verification information for evidence review. Those tools are not family help-request channels; do not include a resident's or family's identifying, medical, financial, or contact information. We use privacy-oriented aggregate measurement to understand public-site use without sending browser-local decision data, a landing URL, query string, fragment, full referrer, or free-form campaign label to analytics.

• Operate source-labeled public research and browser-local planning tools.
• Protect the site, prevent abuse, and measure aggregate public-site use.
• Review contact-free public-record correction or community verification material.
• Meet applicable security, recordkeeping, and legal obligations.

This deployment has no family help form, phone/text consent control, or staffed family-help channel. It does not accept family requests by form, email, text, or phone. If Haven activates a family-request service in the future, the applicable communication consent and privacy notice will appear at the point of collection.

Haven does not collect a family help request or send family information from these public research tools to a community. A call, email, or secure upload a family starts directly with a community is between that family and community, not a Haven referral or placement request.

Haven does not sell personal information for money or use browser-local decision information for cross-context behavioral advertising. Haven's public research tools are free for families. No family-to-community handoff or placement fee is active through this deployment. Source-labeled records retain their documented source and scope. How Haven Worksexplains the public research boundary.

This deployment does not create a family help-request record. Care-assessment answers, saved communities, comparison choices, and tour notes remain in your browser and can be cleared with the relevant tool or your browser's storage controls. If Haven activates a family-request service later, it will provide the applicable privacy choices and contact route at the point of collection.

Browser-local decision tools are not retained in a Haven family-request record. Contact-free correction or community-verification material, aggregate measurement, and security records may be retained only as reasonably necessary to operate, protect, and meet applicable legal obligations for the public research service. We use reasonable administrative, technical, and access controls, but no internet service can guarantee absolute security.

Haven is intended for adults seeking information for themselves or an older adult. We do not knowingly collect personal information from children.

We may update this policy as our service or legal obligations change. We will post the updated version here and revise the date above. This deployment does not provide a staffed family-help email channel. If Haven activates a family-request service, it will publish the applicable contact route and privacy notice then. Please also read our Terms of Use.