Crown Point Health Suites
Scout 91Lubbock, TX · 108 beds
5.0CMS rating
Skilled NursingModerate availability
One of Lubbock's top-rated skilled nursing communities.
Est. $4,890–$7,340/mo
View full evaluation →Skilled NursingCMS verified
Whisperwood Nursing & Rehabilitation Center
5502 W 4TH St, Lubbock, TX 79416 · Lubbock County
14
Use CautionHaven Scout Score
Our composite of CMS ratings, staffing, and safety. This community rates use caution.
Photos via google places, facility website.
Availability outlookUsually has openings
Typically 67% full — availability is generally good.
Source: federal census data (average daily residents vs. certified beds, CMS Care Compare). Confirm current openings with an advisor — availability changes weekly.
Our evaluation
An honest, data-grounded look at this community — every claim is drawn from public inspection data.
A low federal rating — review the details closely
Whisperwood Nursing & Rehabilitation Center is a government-owned skilled nursing facility in Lubbock, TX, with 114 certified beds and an average of about 76 residents per day. It operates as part of the Creative Solutions in Healthcare network.
Medicare rates it 1 out of 5 stars overall — below the national average of about 3 stars. Component ratings: 1/5 on health inspections, 1/5 on staffing, 3/5 on quality measures.
Staff provide about 3.46 total nurse hours per resident each day (0.33 of them from registered nurses), below the national benchmark of roughly 3.9 hours. On the safety record, CMS notes 13 health deficiencies at its most recent standard survey, and 2 federal fines totaling $19,546 in the recent record. Note: CMS has flagged this facility with an abuse icon. We strongly recommend reviewing the full inspection report and discussing it on any tour.
Strengths
- ✓Full sprinkler system
- ✓Active resident & family council
Things to ask about
- •Below-average 1-star overall CMS rating
- •Below-average health-inspection rating
- •Below-average nurse staffing (3.46 hrs/resident/day)
- •13 deficiencies at last survey
- •CMS abuse-citation flag — review carefully
Best for: Families considering this community should tour in person, request the latest survey, and weigh it against higher-rated Lubbock options — our advisors can help you compare.
At a glance
- Certified beds
- 114
- Avg. residents/day
- 76
- Ownership
- Government - Hospital district
- Part of a chain
- Creative Solutions in Healthcare
- Continuing care
- No
- CMS provider #
- 675527
Federal quality ratings
From the U.S. Centers for Medicare & Medicaid Services (CMS), on a 1–5 star scale.
Overall rating
Health inspections
Staffing
Quality measures
Pricing & cost
We publish transparent estimates and verify exact pricing on request. No surprises.
| Level of care | Monthly cost | Source |
|---|---|---|
| Skilled Nursing | $4,890–$7,340/mo (median $5,910) | Local market estimate |
2024–2026 published survey medians, state median adjusted to local Lubbock prices (BEA regional price parities). Request a quote for exact pricing. Range spans semi-private to private rooms. How we estimate costs
Staffing & care
More nursing time per resident — and lower turnover — generally means more attentive care.
- Total nurse hrs / resident / day
- 3.46
- National avg ≈ 3.9
- RN hrs / resident / day
- 0.33
- National avg ≈ 0.75
Safety & inspection record
Federal inspectors survey nursing homes roughly once a year. Here's the latest on file.
⚠️ This community carries a serious CMS flag (abuse citation). We recommend reviewing the full inspection report and raising it directly on any tour.
- Health deficiencies (last survey)
- 13
- Federal fines
- 2 ($19,546)
- Total penalties
- 2
- Last standard survey
- 2024-11-07
- Sprinkler system
- Yes
- Resident & family council
- Resident
What inspectors found
The most recent findings from federal health inspections (34 citations on record — showing the latest 8). Every nursing home is inspected roughly once a year; most receive some citations.
2026-04-22Severity D — potential for harmFrom a complaintResident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
2026-04-22Severity D — potential for harmFrom a complaintQuality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
2025-08-15Severity J — immediate jeopardyFrom a complaintFreedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
2025-08-15Severity J — immediate jeopardyFrom a complaintFreedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
2025-08-15Severity J — immediate jeopardyFrom a complaintFreedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
2025-08-15Severity J — immediate jeopardyFrom a complaintFreedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
2025-08-15Severity D — potential for harmFrom a complaintResident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
2025-07-03Severity J — immediate jeopardyFrom a complaintQuality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Severity uses the CMS scope/severity scale: D–F = potential for harm, G–I = actual harm, J–L = immediate jeopardy. Source: CMS Care Compare health citations; data as of the latest federal release. Discuss any finding directly with the community on a tour.
Penalty history
Federal fines and Medicare/Medicaid payment denials on record.
| Date | Type | Amount |
|---|---|---|
| 2025-08-15 | Fine | $10,546 |
| 2024-12-12 | Fine | $9,000 |
Services & amenities
- ✓ Full automatic sprinkler system
- ✓ Medicare & Medicaid certified
- ✓ 24-hour licensed nursing
- ✓ On-site rehabilitation therapy
- ✓ Rehabilitation services
- ✓ Memory care
- ✓ 24-hour staff
Location
5502 W 4TH St, Lubbock, TX
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
Reviews & reputation
We aggregate ratings across Google, Yelp, and verified families — and link back to every source so you can read more.
Verified family reviews
No verified family reviews yet for Whisperwood Nursing & Rehabilitation Center.
Have a loved one here, or recently toured? Help other families by sharing your experience — we verify every review before it's published.
Talk to an advisor about this communityCommon questions about Whisperwood Nursing & Rehabilitation Center
How much does Whisperwood Nursing & Rehabilitation Center cost?
Whisperwood Nursing & Rehabilitation Center does not publish exact rates. Comparable skilled nursing in the Lubbock, TX area typically runs $4,890–$7,340 per month (median $5,910, based on published survey medians adjusted for local prices). A Haven advisor can confirm current pricing for free.
What is Whisperwood Nursing & Rehabilitation Center's Medicare rating?
Medicare (CMS) rates Whisperwood Nursing & Rehabilitation Center 1 out of 5 stars overall, including 1/5 for health inspections, 1/5 for staffing, 3/5 for quality measures. The national average is about 3 stars.
How is the staffing at Whisperwood Nursing & Rehabilitation Center?
Staff provide about 3.46 total nurse hours per resident per day (national benchmark ≈ 3.9). These figures are reported to the federal government and updated regularly.
What did inspectors find at Whisperwood Nursing & Rehabilitation Center?
Whisperwood Nursing & Rehabilitation Center has 34 health citations on its recent federal inspection record (last standard survey: 2024-11-07). The full citation-by-citation detail, with severity levels, is published on this page.
Does Whisperwood Nursing & Rehabilitation Center have availability?
Typically 67% full — availability is generally good. Availability changes weekly — a Haven advisor can confirm current openings at no cost.
What types of care does Whisperwood Nursing & Rehabilitation Center offer?
Whisperwood Nursing & Rehabilitation Center in Lubbock, TX offers skilled nursing and is licensed for 114 beds.
The best time to decide is before a crisis decides for you
Most families start this search after a fall, a hospital stay, or a caregiver reaching a breaking point — and end up choosing from whatever has a bed open that week. Families who plan even a few weeks ahead get to choose on quality, fit, and price instead of availability alone.
- Move-ins take time: assessments, paperwork, and preparation typically run 2–6 weeks in Lubbock.
- The best communities fill first: top-rated communities often run a waitlist — touring early holds your place in line.
- Touring costs nothing and commits you to nothing — but it turns a future emergency into a calm, informed choice.
Your next steps — this week
- 1Confirm the fitCheck the inspection record and staffing data on this page against your loved one's needs.
- 2Get exact pricing & availabilityRequest current rates for Whisperwood Nursing & Rehabilitation Center — takes one minute, answered same day.
- 3Tour 2–3 communitiesCompare this community against two alternatives. Ask about staff turnover, all-in monthly cost, and care-plan changes.
- 4Hold a spotMost communities hold a residence with a small refundable deposit while you decide.
Data sources:CMS verifiedGoogle
Last verified 2026-07-06. We refresh inspection data monthly and reviews continuously.
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