Crown Point Health Suites
Scout 91Lubbock, TX · 108 beds
5.0CMS rating
Skilled NursingModerate availability
One of Lubbock's top-rated skilled nursing communities.
Est. $4,890–$7,340/mo
View full evaluation →Skilled NursingCMS verified
The Plaza at Lubbock
4910 Emory, Lubbock, TX 79416 · Lubbock County
Welcome to The Plaza at Lubbock, where exceptional care meets unmatched amenities. Discover a place where comfort and compassion thrive.
44
FairHaven Scout Score
Our composite of CMS ratings, staffing, and safety. This community rates fair.Photos via google places.
Availability outlookModerate availability
Typically 79% full — openings are usually available.
Source: federal census data (average daily residents vs. certified beds, CMS Care Compare). Confirm current openings with an advisor — availability changes weekly.
Our evaluation
An honest, data-grounded look at this community — every claim is drawn from public inspection data.
A below-average federal rating — worth a careful look in Lubbock
The Plaza at Lubbock is a for-profit skilled nursing facility in Lubbock, TX, with 132 certified beds and an average of about 104 residents per day. It operates as part of the Stonegate Senior Living network.
Medicare rates it 2 out of 5 stars overall — below the national average of about 3 stars. Component ratings: 2/5 on health inspections, 1/5 on staffing, 5/5 on quality measures.
Staff provide about 3.05 total nurse hours per resident each day (0.28 of them from registered nurses), below the national benchmark of roughly 3.9 hours. Annual nursing-staff turnover is about 59.1%, higher than the ~52% national average. On the safety record, CMS notes 6 health deficiencies at its most recent standard survey, and 3 federal fines totaling $38,594 in the recent record.
Strengths
- ✓Full sprinkler system
- ✓Active resident & family council
Things to ask about
- •Below-average 2-star overall CMS rating
- •Below-average health-inspection rating
- •Below-average nurse staffing (3.05 hrs/resident/day)
- •$38,594 in federal fines
Best for: Families considering this community should tour in person, request the latest survey, and weigh it against higher-rated Lubbock options — our advisors can help you compare.
At a glance
- Certified beds
- 132
- Avg. residents/day
- 104
- Ownership
- For profit - Corporation
- Part of a chain
- Stonegate Senior Living
- Continuing care
- No
- CMS provider #
- 676105
Federal quality ratings
From the U.S. Centers for Medicare & Medicaid Services (CMS), on a 1–5 star scale.
Overall rating
Health inspections
Staffing
Quality measures
Pricing & cost
We publish transparent estimates and verify exact pricing on request. No surprises.
| Level of care | Monthly cost | Source |
|---|---|---|
| Skilled Nursing | $4,890–$7,340/mo (median $5,910) | Local market estimate |
2024–2026 published survey medians, state median adjusted to local Lubbock prices (BEA regional price parities). Request a quote for exact pricing. Range spans semi-private to private rooms. How we estimate costs
Staffing & care
More nursing time per resident — and lower turnover — generally means more attentive care.
- Total nurse hrs / resident / day
- 3.05
- National avg ≈ 3.9
- RN hrs / resident / day
- 0.28
- National avg ≈ 0.75
- Nursing staff turnover
- 59.1%
- National avg ≈ 52%
Safety & inspection record
Federal inspectors survey nursing homes roughly once a year. Here's the latest on file.
- Health deficiencies (last survey)
- 6
- Federal fines
- 3 ($38,594)
- Total penalties
- 4
- Last standard survey
- 2026-01-08
- Sprinkler system
- Yes
- Resident & family council
- Resident
What inspectors found
The most recent findings from federal health inspections (40 citations on record — showing the latest 8). Every nursing home is inspected roughly once a year; most receive some citations.
2026-01-08Severity E — potential for harmResident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
2026-01-08Severity E — potential for harmNutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
2026-01-08Severity E — potential for harmNutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
2026-01-08Severity E — potential for harmInfection Control Deficiencies
Provide and implement an infection prevention and control program.
2026-01-08Severity D — potential for harmResident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
2026-01-08Severity D — potential for harmNutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
2025-01-24Severity J — immediate jeopardyFrom a complaintQuality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
2024-12-04Severity D — potential for harmFrom a complaintResident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity uses the CMS scope/severity scale: D–F = potential for harm, G–I = actual harm, J–L = immediate jeopardy. Source: CMS Care Compare health citations; data as of the latest federal release. Discuss any finding directly with the community on a tour.
Penalty history
Federal fines and Medicare/Medicaid payment denials on record.
| Date | Type | Amount |
|---|---|---|
| 2025-01-24 | Fine | $16,149 |
| 2025-01-24 | Payment denial | — |
| 2024-10-11 | Fine | $8,824 |
| 2024-09-05 | Fine | $13,621 |
Services & amenities
- ✓ Full automatic sprinkler system
- ✓ Medicare & Medicaid certified
- ✓ 24-hour licensed nursing
- ✓ On-site rehabilitation therapy
- ✓ Rehabilitation services
- ✓ Respite / short-term stays
- ✓ Restaurant-style dining
- ✓ Wellness programs
- ✓ Concierge services
- ✓ 24-hour staff
- ✓ 24/7 staff
Location
4910 Emory, Lubbock, TX
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
Reviews & reputation
We aggregate ratings across Google, Yelp, and verified families — and link back to every source so you can read more.
Verified family reviews
No verified family reviews yet for The Plaza at Lubbock.
Have a loved one here, or recently toured? Help other families by sharing your experience — we verify every review before it's published.
Talk to an advisor about this communityCommon questions about The Plaza at Lubbock
How much does The Plaza at Lubbock cost?
The Plaza at Lubbock does not publish exact rates. Comparable skilled nursing in the Lubbock, TX area typically runs $4,890–$7,340 per month (median $5,910, based on published survey medians adjusted for local prices). A Haven advisor can confirm current pricing for free.
What is The Plaza at Lubbock's Medicare rating?
Medicare (CMS) rates The Plaza at Lubbock 2 out of 5 stars overall, including 2/5 for health inspections, 1/5 for staffing, 5/5 for quality measures. The national average is about 3 stars.
How is the staffing at The Plaza at Lubbock?
Staff provide about 3.05 total nurse hours per resident per day (national benchmark ≈ 3.9), and annual nursing-staff turnover is about 59.1% (national average ≈ 52%). These figures are reported to the federal government and updated regularly.
What did inspectors find at The Plaza at Lubbock?
The Plaza at Lubbock has 40 health citations on its recent federal inspection record (last standard survey: 2026-01-08). The full citation-by-citation detail, with severity levels, is published on this page.
Does The Plaza at Lubbock have availability?
Typically 79% full — openings are usually available. Availability changes weekly — a Haven advisor can confirm current openings at no cost.
What types of care does The Plaza at Lubbock offer?
The Plaza at Lubbock in Lubbock, TX offers skilled nursing and is licensed for 132 beds.
The best time to decide is before a crisis decides for you
Most families start this search after a fall, a hospital stay, or a caregiver reaching a breaking point — and end up choosing from whatever has a bed open that week. Families who plan even a few weeks ahead get to choose on quality, fit, and price instead of availability alone.
- Move-ins take time: assessments, paperwork, and preparation typically run 2–6 weeks in Lubbock.
- The best communities fill first: top-rated communities often run a waitlist — touring early holds your place in line.
- Touring costs nothing and commits you to nothing — but it turns a future emergency into a calm, informed choice.
Your next steps — this week
- 1Confirm the fitCheck the inspection record and staffing data on this page against your loved one's needs.
- 2Get exact pricing & availabilityRequest current rates for The Plaza at Lubbock — takes one minute, answered same day.
- 3Tour 2–3 communitiesCompare this community against two alternatives. Ask about staff turnover, all-in monthly cost, and care-plan changes.
- 4Hold a spotMost communities hold a residence with a small refundable deposit while you decide.
Data sources:CMS verifiedGoogleOfficial website
Last verified 2026-07-06. We refresh inspection data monthly and reviews continuously.
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