Skilled NursingCMS verified

Vancrest-Upper Valley

3232 North County Road 25A, Troy, OH 45373 · Miami County

4.0CMS overall rating(937) 440-7663 Visit website ↗

Good

Haven Scout Score

Our composite of CMS ratings, staffing, and safety. This community rates good.

Photos via google places, facility website.

Availability outlook● Fills quickly

Typically 88% full (112 of 127 beds occupied on an average day).

If this community is on your shortlist, checking current openings sooner rather than later genuinely matters here.

Source: federal census data (average daily residents vs. certified beds, CMS Care Compare). Confirm current openings with an advisor — availability changes weekly.

Our evaluation

An honest, data-grounded look at this community — every claim is drawn from public inspection data.

A highly rated skilled nursing and rehab community in Troy

Vancrest-Upper Valley is a non-profit skilled nursing facility in Troy, OH, with 127 certified beds and an average of about 112 residents per day. It operates as part of the Vancrest Health Care Centers network.

Medicare rates it 4 out of 5 stars overall — above the national average of about 3 stars. Component ratings: 3/5 on health inspections, 2/5 on staffing, 5/5 on quality measures.

Staff provide about 3.92 total nurse hours per resident each day (0.49 of them from registered nurses), above the national benchmark of roughly 3.9 hours. Annual nursing-staff turnover is about 38.2%, better than the ~52% national average — a sign of staffing stability. On the safety record, CMS notes 13 health deficiencies at its most recent standard survey, and 1 federal fine totaling $4,233 in the recent record.

Strengths

✓Above-average nurse staffing (3.92 hrs/resident/day)
✓Low staff turnover (continuity of care)
✓Full sprinkler system
✓Active resident & family council

Things to ask about

•13 deficiencies at last survey

Best for: Families who want a highly rated, well-staffed setting in Troy for 24/7 skilled nursing or post-hospital rehabilitation.

At a glance

Certified beds: 127
Avg. residents/day: 112
Ownership: Non profit - Corporation
Part of a chain: Vancrest Health Care Centers
Continuing care: No
CMS provider #: 365735

Federal quality ratings

From the U.S. Centers for Medicare & Medicaid Services (CMS), on a 1–5 star scale.

Overall rating

Health inspections

Staffing

Quality measures

Pricing & cost

We publish transparent estimates and verify exact pricing on request. No surprises.

Level of care	Monthly cost	Source
Skilled Nursing	$8,580–$11,030/mo (median $9,530)	Local market estimate

2024–2026 published survey medians, state median adjusted to local Dayton prices (BEA regional price parities). Request a quote for exact pricing. Range spans semi-private to private rooms. How we estimate costs

Request exact pricing for Vancrest-Upper Valley →

Staffing & care

More nursing time per resident — and lower turnover — generally means more attentive care.

Total nurse hrs / resident / day: 3.92; National avg ≈ 3.9
RN hrs / resident / day: 0.49; National avg ≈ 0.75
Nursing staff turnover: 38.2%; National avg ≈ 52%

Safety & inspection record

Federal inspectors survey nursing homes roughly once a year. Here's the latest on file.

Health deficiencies (last survey): 13
Federal fines: 1 ($4,233)
Total penalties: 1
Last standard survey: 2024-07-25
Sprinkler system: Yes
Resident & family council: Resident

What inspectors found

The most recent findings from federal health inspections (32 citations on record — showing the latest 8). Every nursing home is inspected roughly once a year; most receive some citations.

2024-07-25Severity D — potential for harmResident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

2024-07-25Severity D — potential for harmResident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

2024-07-25Severity D — potential for harmResident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

2024-07-25Severity D — potential for harmResident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

2024-07-25Severity D — potential for harmQuality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

2024-07-25Severity D — potential for harmQuality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

2024-07-25Severity D — potential for harmQuality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed …

2024-07-25Severity D — potential for harmPharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Severity uses the CMS scope/severity scale: D–F = potential for harm, G–I = actual harm, J–L = immediate jeopardy. Source: CMS Care Compare health citations; data as of the latest federal release. Discuss any finding directly with the community on a tour.

Penalty history

Federal fines and Medicare/Medicaid payment denials on record.

Date	Type	Amount
2023-08-14	Fine	$4,233

Services & amenities

✓ Full automatic sprinkler system
✓ Medicare & Medicaid certified
✓ 24-hour licensed nursing
✓ On-site rehabilitation therapy
✓ Rehabilitation services
✓ Respite / short-term stays
✓ Daily activities & events

Location

3232 North County Road 25A, Troy, OH

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Reviews & reputation

We aggregate ratings across Google, Yelp, and verified families — and link back to every source so you can read more.

Google

3.4

25 reviews →

Verified family reviews

No verified family reviews yet for Vancrest-Upper Valley.

Have a loved one here, or recently toured? Help other families by sharing your experience — we verify every review before it's published.

Talk to an advisor about this community

Common questions about Vancrest-Upper Valley

How much does Vancrest-Upper Valley cost?

Vancrest-Upper Valley does not publish exact rates. Comparable skilled nursing in the Troy, OH area typically runs $8,580–$11,030 per month (median $9,530, based on published survey medians adjusted for local prices). A Haven advisor can confirm current pricing for free.

What is Vancrest-Upper Valley's Medicare rating?

Medicare (CMS) rates Vancrest-Upper Valley 4 out of 5 stars overall, including 3/5 for health inspections, 2/5 for staffing, 5/5 for quality measures. The national average is about 3 stars.

How is the staffing at Vancrest-Upper Valley?

Staff provide about 3.92 total nurse hours per resident per day (national benchmark ≈ 3.9), and annual nursing-staff turnover is about 38.2% (national average ≈ 52%). These figures are reported to the federal government and updated regularly.

What did inspectors find at Vancrest-Upper Valley?

Vancrest-Upper Valley has 32 health citations on its recent federal inspection record (last standard survey: 2024-07-25). The full citation-by-citation detail, with severity levels, is published on this page.

Does Vancrest-Upper Valley have availability?

Typically 88% full (112 of 127 beds occupied on an average day). Availability changes weekly — a Haven advisor can confirm current openings at no cost.

What types of care does Vancrest-Upper Valley offer?

Vancrest-Upper Valley in Troy, OH offers skilled nursing and is licensed for 127 beds.

The best time to decide is before a crisis decides for you

Most families start this search after a fall, a hospital stay, or a caregiver reaching a breaking point — and end up choosing from whatever has a bed open that week. Families who plan even a few weeks ahead get to choose on quality, fit, and price instead of availability alone.

Move-ins take time: assessments, paperwork, and preparation typically run 2–6 weeks in Dayton.
The best communities fill first: top-rated communities often run a waitlist — touring early holds your place in line.
Touring costs nothing and commits you to nothing — but it turns a future emergency into a calm, informed choice.

Start with a free shortlist →Take the 2-minute assessment

Your next steps — this week

1
Confirm the fit
Check the inspection record and staffing data on this page against your loved one's needs.
2
Get exact pricing & availability
Request current rates for Vancrest-Upper Valley — takes one minute, answered same day.
3
Tour 2–3 communities
Compare this community against two alternatives. Ask about staff turnover, all-in monthly cost, and care-plan changes.
4
Hold a spot
Most communities hold a residence with a small refundable deposit while you decide.