Skilled NursingCMS verified

Pelican Health at Charlotte

2616 East 5th Street, Charlotte, NC 28204 · Mecklenburg County

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2.0CMS overall rating(704) 333-5165 Visit website ↗

Use Caution

Haven Scout Score

Our composite of CMS ratings, staffing, and safety. This community rates use caution.

Photos via facility website.

Availability outlookUsually has openings

Typically 63% full — availability is generally good.

Source: federal census data (average daily residents vs. certified beds, CMS Care Compare). Confirm current openings with an advisor — availability changes weekly.

Our evaluation

An honest, data-grounded look at this community — every claim is drawn from public inspection data.

A below-average federal rating — worth a careful look in Charlotte

Pelican Health at Charlotte is a for-profit skilled nursing facility in Charlotte, NC, with 120 certified beds and an average of about 75 residents per day. It operates as part of the Simcha Hyman & Naftali Zanziper network.

Medicare rates it 2 out of 5 stars overall — below the national average of about 3 stars. Component ratings: 1/5 on health inspections, 2/5 on staffing, 5/5 on quality measures.

Staff provide about 3.22 total nurse hours per resident each day (0.80 of them from registered nurses), below the national benchmark of roughly 3.9 hours. Annual nursing-staff turnover is about 69.1%, higher than the ~52% national average. On the safety record, CMS notes 10 health deficiencies at its most recent standard survey, and 7 federal fines totaling $97,610 in the recent record. This facility is in the CMS Special Focus Facility program, which targets homes with a history of serious quality problems.

Strengths

✓Full sprinkler system
✓Active resident & family council

Things to ask about

•Below-average 2-star overall CMS rating
•Below-average health-inspection rating
•Below-average nurse staffing (3.22 hrs/resident/day)
•High staff turnover (69.1%)
•$97,610 in federal fines
•In the CMS Special Focus Facility program

Best for: Families considering this community should tour in person, request the latest survey, and weigh it against higher-rated Charlotte options — our advisors can help you compare.

At a glance

Certified beds: 120
Avg. residents/day: 75
Ownership: For profit - Limited Liability company
Part of a chain: Simcha Hyman & Naftali Zanziper
Continuing care: No
CMS provider #: 345201

Federal quality ratings

From the U.S. Centers for Medicare & Medicaid Services (CMS), on a 1–5 star scale.

Overall rating

Health inspections

Staffing

Quality measures

Pricing & cost

We publish transparent estimates and verify exact pricing on request. No surprises.

Level of care	Monthly cost	Source
Skilled Nursing	$8,650–$11,220/mo (median $9,650)	Local market estimate

2024–2026 published survey medians, state median adjusted to local Charlotte prices (BEA regional price parities). Request a quote for exact pricing. Range spans semi-private to private rooms. How we estimate costs

Request exact pricing for Pelican Health at Charlotte →

Staffing & care

More nursing time per resident — and lower turnover — generally means more attentive care.

Total nurse hrs / resident / day: 3.22; National avg ≈ 3.9
RN hrs / resident / day: 0.80; National avg ≈ 0.75
Nursing staff turnover: 69.1%; National avg ≈ 52%

Safety & inspection record

Federal inspectors survey nursing homes roughly once a year. Here's the latest on file.

⚠️ This community carries a serious CMS flag (Special Focus Facility). We recommend reviewing the full inspection report and raising it directly on any tour.

Health deficiencies (last survey): 10
Federal fines: 7 ($97,610)
Total penalties: 7
Last standard survey: 2026-03-02
Sprinkler system: Yes
Resident & family council: Resident

What inspectors found

The most recent findings from federal health inspections (41 citations on record — showing the latest 8). Every nursing home is inspected roughly once a year; most receive some citations.

2026-04-29Severity D — potential for harmFrom a complaintResident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

2026-03-02Severity J — immediate jeopardyFrom a complaintQuality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

2026-03-02Severity J — immediate jeopardyFrom a complaintQuality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

2026-03-02Severity F — potential for harmNutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

2026-03-02Severity D — potential for harmResident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

2026-03-02Severity D — potential for harmPharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compar…

2026-03-02Severity D — potential for harmNutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

2026-03-02Severity D — potential for harmInfection Control Deficiencies

Provide and implement an infection prevention and control program.

Severity uses the CMS scope/severity scale: D–F = potential for harm, G–I = actual harm, J–L = immediate jeopardy. Source: CMS Care Compare health citations; data as of the latest federal release. Discuss any finding directly with the community on a tour.

Penalty history

Federal fines and Medicare/Medicaid payment denials on record.

Date	Type	Amount
2026-03-02	Fine	$13,342
2026-03-02	Fine	$13,343
2025-02-03	Fine	$17,345
2023-12-11	Fine	$7,409
2023-11-20	Fine	$1,764
2023-10-30	Fine	$3,174
2023-07-21	Fine	$41,233

Services & amenities

✓ Full automatic sprinkler system
✓ Medicare & Medicaid certified
✓ 24-hour licensed nursing
✓ On-site rehabilitation therapy
✓ Physical therapy
✓ Occupational therapy
✓ Rehabilitation services
✓ Respite / short-term stays
✓ 24/7 staff

Location

2616 East 5th Street, Charlotte, NC

Reviews & reputation

We aggregate ratings across Google, Yelp, and verified families — and link back to every source so you can read more.

Google

3.6

5 reviews →

Verified family reviews

No verified family reviews yet for Pelican Health at Charlotte.

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Talk to an advisor about this community

Common questions about Pelican Health at Charlotte

How much does Pelican Health at Charlotte cost?

Pelican Health at Charlotte does not publish exact rates. Comparable skilled nursing in the Charlotte, NC area typically runs $8,650–$11,220 per month (median $9,650, based on published survey medians adjusted for local prices). A Haven advisor can confirm current pricing for free.

What is Pelican Health at Charlotte's Medicare rating?

Medicare (CMS) rates Pelican Health at Charlotte 2 out of 5 stars overall, including 1/5 for health inspections, 2/5 for staffing, 5/5 for quality measures. The national average is about 3 stars.

How is the staffing at Pelican Health at Charlotte?

Staff provide about 3.22 total nurse hours per resident per day (national benchmark ≈ 3.9), and annual nursing-staff turnover is about 69.1% (national average ≈ 52%). These figures are reported to the federal government and updated regularly.

What did inspectors find at Pelican Health at Charlotte?

Pelican Health at Charlotte has 41 health citations on its recent federal inspection record (last standard survey: 2026-03-02). The full citation-by-citation detail, with severity levels, is published on this page.

Does Pelican Health at Charlotte have availability?

Typically 63% full — availability is generally good. Availability changes weekly — a Haven advisor can confirm current openings at no cost.

What types of care does Pelican Health at Charlotte offer?

Pelican Health at Charlotte in Charlotte, NC offers skilled nursing and is licensed for 120 beds.

The best time to decide is before a crisis decides for you

Most families start this search after a fall, a hospital stay, or a caregiver reaching a breaking point — and end up choosing from whatever has a bed open that week. Families who plan even a few weeks ahead get to choose on quality, fit, and price instead of availability alone.

Move-ins take time: assessments, paperwork, and preparation typically run 2–6 weeks in Charlotte.
The best communities fill first: top-rated communities often run a waitlist — touring early holds your place in line.
Touring costs nothing and commits you to nothing — but it turns a future emergency into a calm, informed choice.

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Your next steps — this week

1
Confirm the fit
Check the inspection record and staffing data on this page against your loved one's needs.
2
Get exact pricing & availability
Request current rates for Pelican Health at Charlotte — takes one minute, answered same day.
3
Tour 2–3 communities
Compare this community against two alternatives. Ask about staff turnover, all-in monthly cost, and care-plan changes.
4
Hold a spot
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