Boston Home, INC (the)
Scout 97Boston, MA · 96 beds
5.0CMS rating
Skilled Nursing● Very limited availability
One of Boston's top-rated skilled nursing communities.
Est. $14,050–$17,500/mo
View full evaluation →Skilled NursingCMS verified
Norwood Healthcare
460 Washington Street, Norwood, MA 02062 · Norfolk County
1.0CMS overall rating(787) 444-8383
10
Use CautionHaven Scout Score
Our composite of CMS ratings, staffing, and safety. This community rates use caution.Photos via google places.
Availability outlookUsually has openings
Typically 67% full — availability is generally good.
Source: federal census data (average daily residents vs. certified beds, CMS Care Compare). Confirm current openings with an advisor — availability changes weekly.
Our evaluation
An honest, data-grounded look at this community — every claim is drawn from public inspection data.
A low federal rating — review the details closely
Norwood Healthcare is a for-profit skilled nursing facility in Norwood, MA, with 170 certified beds and an average of about 114 residents per day. It operates as part of the Next Step Healthcare network.
Medicare rates it 1 out of 5 stars overall — below the national average of about 3 stars. Component ratings: 1/5 on health inspections, 3/5 on staffing, 2/5 on quality measures.
Staff provide about 3.16 total nurse hours per resident each day (0.84 of them from registered nurses), below the national benchmark of roughly 3.9 hours. Annual nursing-staff turnover is about 19.7%, better than the ~52% national average — a sign of staffing stability. On the safety record, CMS notes 18 health deficiencies at its most recent standard survey, and 6 federal fines totaling $203,302 in the recent record. This facility is in the CMS Special Focus Facility program, which targets homes with a history of serious quality problems.
Strengths
- ✓Low staff turnover (continuity of care)
- ✓Full sprinkler system
- ✓Active resident & family council
Things to ask about
- •Below-average 1-star overall CMS rating
- •Below-average health-inspection rating
- •Below-average nurse staffing (3.16 hrs/resident/day)
- •18 deficiencies at last survey
- •$203,302 in federal fines
- •In the CMS Special Focus Facility program
Best for: Families considering this community should tour in person, request the latest survey, and weigh it against higher-rated Norwood options — our advisors can help you compare.
At a glance
- Certified beds
- 170
- Avg. residents/day
- 114
- Ownership
- For profit - Limited Liability company
- Part of a chain
- Next Step Healthcare
- Continuing care
- No
- CMS provider #
- 225343
Federal quality ratings
From the U.S. Centers for Medicare & Medicaid Services (CMS), on a 1–5 star scale.
Overall rating
Health inspections
Staffing
Quality measures
Pricing & cost
We publish transparent estimates and verify exact pricing on request. No surprises.
| Level of care | Monthly cost | Source |
|---|---|---|
| Skilled Nursing | $14,050–$17,500/mo (median $15,350) | Local market estimate |
2024–2026 published survey medians, state median adjusted to local Boston prices (BEA regional price parities). Request a quote for exact pricing. Range spans semi-private to private rooms. How we estimate costs
Staffing & care
More nursing time per resident — and lower turnover — generally means more attentive care.
- Total nurse hrs / resident / day
- 3.16
- National avg ≈ 3.9
- RN hrs / resident / day
- 0.84
- National avg ≈ 0.75
- Nursing staff turnover
- 19.7%
- National avg ≈ 52%
Safety & inspection record
Federal inspectors survey nursing homes roughly once a year. Here's the latest on file.
⚠️ This community carries a serious CMS flag (Special Focus Facility). We recommend reviewing the full inspection report and raising it directly on any tour.
- Health deficiencies (last survey)
- 18
- Federal fines
- 6 ($203,302)
- Total penalties
- 6
- Last standard survey
- 2026-02-09
- Sprinkler system
- Yes
- Resident & family council
- Resident
What inspectors found
The most recent findings from federal health inspections (67 citations on record — showing the latest 8). Every nursing home is inspected roughly once a year; most receive some citations.
2026-02-09Severity J — immediate jeopardyResident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
2026-02-09Severity J — immediate jeopardyQuality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
2026-02-09Severity F — potential for harmAdministration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
2026-02-09Severity F — potential for harmAdministration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
2026-02-09Severity F — potential for harmAdministration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
2026-02-09Severity F — potential for harmAdministration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
2026-02-09Severity E — potential for harmResident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
2026-02-09Severity E — potential for harmResident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity uses the CMS scope/severity scale: D–F = potential for harm, G–I = actual harm, J–L = immediate jeopardy. Source: CMS Care Compare health citations; data as of the latest federal release. Discuss any finding directly with the community on a tour.
Penalty history
Federal fines and Medicare/Medicaid payment denials on record.
| Date | Type | Amount |
|---|---|---|
| 2026-02-09 | Fine | $12,740 |
| 2026-02-09 | Fine | $23,585 |
| 2024-10-30 | Fine | $56,789 |
| 2024-05-09 | Fine | $16,071 |
| 2023-10-11 | Fine | $13,793 |
| 2023-07-21 | Fine | $80,324 |
Services & amenities
- ✓ Full automatic sprinkler system
- ✓ Medicare & Medicaid certified
- ✓ 24-hour licensed nursing
- ✓ On-site rehabilitation therapy
Location
460 Washington Street, Norwood, MA
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
Reviews & reputation
We aggregate ratings across Google, Yelp, and verified families — and link back to every source so you can read more.
Verified family reviews
No verified family reviews yet for Norwood Healthcare.
Have a loved one here, or recently toured? Help other families by sharing your experience — we verify every review before it's published.
Talk to an advisor about this communityCommon questions about Norwood Healthcare
How much does Norwood Healthcare cost?
Norwood Healthcare does not publish exact rates. Comparable skilled nursing in the Norwood, MA area typically runs $14,050–$17,500 per month (median $15,350, based on published survey medians adjusted for local prices). A Haven advisor can confirm current pricing for free.
What is Norwood Healthcare's Medicare rating?
Medicare (CMS) rates Norwood Healthcare 1 out of 5 stars overall, including 1/5 for health inspections, 3/5 for staffing, 2/5 for quality measures. The national average is about 3 stars.
How is the staffing at Norwood Healthcare?
Staff provide about 3.16 total nurse hours per resident per day (national benchmark ≈ 3.9), and annual nursing-staff turnover is about 19.7% (national average ≈ 52%). These figures are reported to the federal government and updated regularly.
What did inspectors find at Norwood Healthcare?
Norwood Healthcare has 67 health citations on its recent federal inspection record (last standard survey: 2026-02-09). The full citation-by-citation detail, with severity levels, is published on this page.
Does Norwood Healthcare have availability?
Typically 67% full — availability is generally good. Availability changes weekly — a Haven advisor can confirm current openings at no cost.
What types of care does Norwood Healthcare offer?
Norwood Healthcare in Norwood, MA offers skilled nursing and is licensed for 170 beds.
The best time to decide is before a crisis decides for you
Most families start this search after a fall, a hospital stay, or a caregiver reaching a breaking point — and end up choosing from whatever has a bed open that week. Families who plan even a few weeks ahead get to choose on quality, fit, and price instead of availability alone.
- Move-ins take time: assessments, paperwork, and preparation typically run 2–6 weeks in Boston.
- The best communities fill first: top-rated communities often run a waitlist — touring early holds your place in line.
- Touring costs nothing and commits you to nothing — but it turns a future emergency into a calm, informed choice.
Your next steps — this week
- 1Confirm the fitCheck the inspection record and staffing data on this page against your loved one's needs.
- 2Get exact pricing & availabilityRequest current rates for Norwood Healthcare — takes one minute, answered same day.
- 3Tour 2–3 communitiesCompare this community against two alternatives. Ask about staff turnover, all-in monthly cost, and care-plan changes.
- 4Hold a spotMost communities hold a residence with a small refundable deposit while you decide.
Data sources:CMS verifiedGoogle
Last verified 2026-07-06. We refresh inspection data monthly and reviews continuously.
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