Charleston, WV · 29 beds
5.0CMS rating
Skilled NursingUsually has openings
One of Charleston's top-rated skilled nursing communities.
Est. $11,740–$14,030/mo
View full evaluation →Skilled NursingCMS verified
Complete Care at Oak Ridge LLC
1000 Association Drive, Charleston, WV 25311 · Kanawha County
Welcome to Complete Care at Oak Ridge, where you can find post-acute, skilled nursing, and long-term care services in Charleston, WV
55
GoodHaven Scout Score
Our composite of CMS ratings, staffing, and safety. This community rates good.
Photos via google places, facility website.
Availability outlook● Very limited availability
Typically 98% full (73 of 74 beds occupied on an average day). Openings here tend to go fast.
If this community is on your shortlist, checking current openings sooner rather than later genuinely matters here.
Source: federal census data (average daily residents vs. certified beds, CMS Care Compare). Confirm current openings with an advisor — availability changes weekly.
Our evaluation
An honest, data-grounded look at this community — every claim is drawn from public inspection data.
A solid, federally rated skilled nursing option in Charleston
Complete Care at Oak Ridge LLC is a for-profit skilled nursing facility in Charleston, WV, with 74 certified beds and an average of about 73 residents per day. It operates as part of the Complete Care network.
Medicare rates it 3 out of 5 stars overall — right around the national average. Component ratings: 3/5 on health inspections, 2/5 on staffing, 3/5 on quality measures.
Staff provide about 3.52 total nurse hours per resident each day (0.86 of them from registered nurses), below the national benchmark of roughly 3.9 hours. Annual nursing-staff turnover is about 60%, higher than the ~52% national average. On the safety record, CMS notes 10 health deficiencies at its most recent standard survey, and 1 federal fine totaling $16,039 in the recent record.
Strengths
- ✓Full sprinkler system
- ✓Active resident & family council
Things to ask about
- •Below-average nurse staffing (3.52 hrs/resident/day)
Best for: Families weighing a dependable, mid-rated skilled nursing option in Charleston, especially when location or Medicaid acceptance matters.
At a glance
- Certified beds
- 74
- Avg. residents/day
- 73
- Ownership
- For profit - Corporation
- Part of a chain
- Complete Care
- Continuing care
- No
- CMS provider #
- 515174
Federal quality ratings
From the U.S. Centers for Medicare & Medicaid Services (CMS), on a 1–5 star scale.
Overall rating
Health inspections
Staffing
Quality measures
Pricing & cost
We publish transparent estimates and verify exact pricing on request. No surprises.
| Level of care | Monthly cost | Source |
|---|---|---|
| Skilled Nursing | $11,740–$14,030/mo (median $12,560) | Local market estimate |
2024–2026 published survey medians, state median adjusted to local Charleston prices (BEA regional price parities). Request a quote for exact pricing. Range spans semi-private to private rooms. How we estimate costs
Staffing & care
More nursing time per resident — and lower turnover — generally means more attentive care.
- Total nurse hrs / resident / day
- 3.52
- National avg ≈ 3.9
- RN hrs / resident / day
- 0.86
- National avg ≈ 0.75
- Nursing staff turnover
- 60%
- National avg ≈ 52%
Safety & inspection record
Federal inspectors survey nursing homes roughly once a year. Here's the latest on file.
- Health deficiencies (last survey)
- 10
- Federal fines
- 1 ($16,039)
- Total penalties
- 1
- Last standard survey
- 2025-06-05
- Sprinkler system
- Yes
- Resident & family council
- Resident
What inspectors found
The most recent findings from federal health inspections (37 citations on record — showing the latest 8). Every nursing home is inspected roughly once a year; most receive some citations.
2025-06-05Severity E — potential for harmResident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
2025-06-05Severity E — potential for harmResident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
2025-06-05Severity E — potential for harmNutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
2025-06-05Severity D — potential for harmResident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
2025-06-05Severity D — potential for harmQuality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
2025-06-05Severity D — potential for harmQuality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
2025-06-05Severity D — potential for harmNutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
2025-06-05Severity D — potential for harmResident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity uses the CMS scope/severity scale: D–F = potential for harm, G–I = actual harm, J–L = immediate jeopardy. Source: CMS Care Compare health citations; data as of the latest federal release. Discuss any finding directly with the community on a tour.
Penalty history
Federal fines and Medicare/Medicaid payment denials on record.
| Date | Type | Amount |
|---|---|---|
| 2024-07-25 | Fine | $16,039 |
Services & amenities
- ✓ Full automatic sprinkler system
- ✓ Medicare & Medicaid certified
- ✓ 24-hour licensed nursing
- ✓ On-site rehabilitation therapy
- ✓ Rehabilitation services
- ✓ Daily activities & events
Location
1000 Association Drive, Charleston, WV
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
Reviews & reputation
We aggregate ratings across Google, Yelp, and verified families — and link back to every source so you can read more.
Verified family reviews
No verified family reviews yet for Complete Care at Oak Ridge LLC.
Have a loved one here, or recently toured? Help other families by sharing your experience — we verify every review before it's published.
Talk to an advisor about this communityCommon questions about Complete Care at Oak Ridge LLC
How much does Complete Care at Oak Ridge LLC cost?
Complete Care at Oak Ridge LLC does not publish exact rates. Comparable skilled nursing in the Charleston, WV area typically runs $11,740–$14,030 per month (median $12,560, based on published survey medians adjusted for local prices). A Haven advisor can confirm current pricing for free.
What is Complete Care at Oak Ridge LLC's Medicare rating?
Medicare (CMS) rates Complete Care at Oak Ridge LLC 3 out of 5 stars overall, including 3/5 for health inspections, 2/5 for staffing, 3/5 for quality measures. The national average is about 3 stars.
How is the staffing at Complete Care at Oak Ridge LLC?
Staff provide about 3.52 total nurse hours per resident per day (national benchmark ≈ 3.9), and annual nursing-staff turnover is about 60% (national average ≈ 52%). These figures are reported to the federal government and updated regularly.
What did inspectors find at Complete Care at Oak Ridge LLC?
Complete Care at Oak Ridge LLC has 37 health citations on its recent federal inspection record (last standard survey: 2025-06-05). The full citation-by-citation detail, with severity levels, is published on this page.
Does Complete Care at Oak Ridge LLC have availability?
Typically 98% full (73 of 74 beds occupied on an average day). Openings here tend to go fast. Availability changes weekly — a Haven advisor can confirm current openings at no cost.
What types of care does Complete Care at Oak Ridge LLC offer?
Complete Care at Oak Ridge LLC in Charleston, WV offers skilled nursing and is licensed for 74 beds.
The best time to decide is before a crisis decides for you
Most families start this search after a fall, a hospital stay, or a caregiver reaching a breaking point — and end up choosing from whatever has a bed open that week. Families who plan even a few weeks ahead get to choose on quality, fit, and price instead of availability alone.
- Move-ins take time: assessments, paperwork, and preparation typically run 2–6 weeks in Charleston.
- The best communities fill first: top-rated communities often run a waitlist — touring early holds your place in line.
- Touring costs nothing and commits you to nothing — but it turns a future emergency into a calm, informed choice.
Your next steps — this week
- 1Confirm the fitCheck the inspection record and staffing data on this page against your loved one's needs.
- 2Get exact pricing & availabilityRequest current rates for Complete Care at Oak Ridge LLC — takes one minute, answered same day.
- 3Tour 2–3 communitiesCompare this community against two alternatives. Ask about staff turnover, all-in monthly cost, and care-plan changes.
- 4Hold a spotMost communities hold a residence with a small refundable deposit while you decide.
Data sources:CMS verifiedGoogleOfficial website
Last verified 2026-07-06. We refresh inspection data monthly and reviews continuously.
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