Utah resident-rights resource
If you are concerned about a loved one in assisted living, use the official Utah reporting route that fits the concern. This page separates emergency, Adult Protective Services, resident-rights and Ombudsman, and licensing resources. It does not collect a report, private health information, or supporting documents.
Call 911. Utah Adult Protective Services' official page also directs people to 911 for an emergency. Haven cannot assess immediate danger, provide emergency services, or tell a family whether a particular report is required.
Call 911Official Utah routes, separated by purpose
Utah publishes different reporting paths for different concerns. The descriptions below summarize the programs' own public instructions; they are not a legal conclusion about a specific event. The official agency decides what it can receive, investigate, or address.
Suspected abuse, neglect, or exploitation
For a non-emergency concern involving a vulnerable adult, Utah Adult Protective Services provides an official reporting page, phone information, and an online reporting route. The state page, not Haven, explains its current process.
Utah Adult Protective ServicesCurrent resident-rights concern
Utah DHHS says the Long-Term Care Ombudsman advocates for residents of assisted living and nursing-home facilities. Its resident-rights reporting page is an official route for concerns involving a current resident.
Facility or licensing concern
DLBC says its public concern form is for clients and members of the public. Its concern instructions describe complaints regarding unlicensed programs and concerns of rule, statute, and law violations in licensed programs.
Transfer or discharge notice
A facility-initiated transfer or discharge can involve its own notice, timing, and transition questions. Keep that document-based issue separate from a general concern report.
Utah assisted-living discharge and transfer guideSalt Lake County contact
Utah DHHS's county contact table lists the Salt Lake Ombudsman Line for Salt Lake County. Confirm the current contact and county coverage on the official state page before relying on it.
After official reporting and immediate safety steps, a Salt Lake County family can read the source-scoped Utah public-record report to understand what regulator fields are displayed for a facility. It is not a complaint outcome, quality ranking, live availability service, or answer about whether another community can accept a person.
Read the Salt Lake County Utah public-record reportNo. Call 911 for an emergency. Utah Adult Protective Services provides official instructions for non-emergency reports involving suspected abuse, neglect, or exploitation. Haven cannot assess whether an individual situation is an emergency.
Utah DHHS says residents, relatives, friends, or facility staff may initiate a complaint on behalf of a resident. The Ombudsman program and the resident or authorized representative determine what help is available in a specific situation.
Haven cannot decide that for an individual concern. Utah publishes separate official information for Adult Protective Services, resident-rights and Ombudsman concerns, and licensing concerns submitted to the Division of Licensing and Background Checks. Use the official instructions and contacts on this page.
No. Reporting a concern does not establish an opening, care acceptance, price, or a new residence. Any receiving community must independently assess whether it can meet a person's needs and confirm its own terms directly.
Reviewed August 13, 2026. This page links only to Utah government reporting and Ombudsman resources listed above. Agency contacts, forms, and procedures can change, so verify them directly before relying on them. Haven does not interpret legal rights, diagnose a condition, decide whether a report is required, investigate a concern, or arrange placement. This is not legal, medical, emergency, placement, or referral advice.