Rome, NY · 100 beds
4.0CMS rating
Skilled Nursing● Very limited availability
A highly rated skilled nursing and rehab community in Rome.
Est. $12,010–$14,700/mo
View full evaluation →Skilled NursingCMS verified
The Pines at Utica Center for Nursing and Rehab
1800 Butterfield Ave, Utica, NY 13501 · Oneida County
Post‑acute rehabilitation and long‑term skilled nursing in Utica, NY, offering Passport™ personalized therapy, telehealth, diagnostics, home care, hospice, and comprehensive clinical programs for chronic illness, memory support, cardiac/pulmonary recovery, wound/IV management, amputee and orthopedic rehab.
22
Use CautionHaven Scout Score
Our composite of CMS ratings, staffing, and safety. This community rates use caution.
Photos via google places, facility website.
Availability outlook● Very limited availability
Typically 97% full (114 of 117 beds occupied on an average day). Openings here tend to go fast.
If this community is on your shortlist, checking current openings sooner rather than later genuinely matters here.
Source: federal census data (average daily residents vs. certified beds, CMS Care Compare). Confirm current openings with an advisor — availability changes weekly.
Our evaluation
An honest, data-grounded look at this community — every claim is drawn from public inspection data.
A low federal rating — review the details closely
The Pines at Utica Center for Nursing and Rehab is a for-profit skilled nursing facility in Utica, NY, with 117 certified beds and an average of about 114 residents per day. It operates as part of the National Health Care Associates network.
Medicare rates it 1 out of 5 stars overall — below the national average of about 3 stars. Component ratings: 2/5 on health inspections, 1/5 on staffing, 2/5 on quality measures.
Staff provide about 3.48 total nurse hours per resident each day (0.34 of them from registered nurses), below the national benchmark of roughly 3.9 hours. Annual nursing-staff turnover is about 48.7%, better than the ~52% national average — a sign of staffing stability. On the safety record, CMS notes 10 health deficiencies at its most recent standard survey, and 2 federal fines totaling $55,708 in the recent record.
Strengths
- ✓Full sprinkler system
- ✓Active resident & family council
Things to ask about
- •Below-average 1-star overall CMS rating
- •Below-average health-inspection rating
- •Below-average nurse staffing (3.48 hrs/resident/day)
- •$55,708 in federal fines
Best for: Families considering this community should tour in person, request the latest survey, and weigh it against higher-rated Utica options — our advisors can help you compare.
At a glance
- Certified beds
- 117
- Avg. residents/day
- 114
- Ownership
- For profit - Limited Liability company
- Part of a chain
- National Health Care Associates
- Continuing care
- No
- CMS provider #
- 335374
Federal quality ratings
From the U.S. Centers for Medicare & Medicaid Services (CMS), on a 1–5 star scale.
Overall rating
Health inspections
Staffing
Quality measures
Pricing & cost
We publish transparent estimates and verify exact pricing on request. No surprises.
| Level of care | Monthly cost | Source |
|---|---|---|
| Skilled Nursing | $12,010–$14,700/mo (median $13,000) | Local market estimate |
2024–2026 published survey medians, state median adjusted to local Utica prices (BEA regional price parities). Request a quote for exact pricing. Range spans semi-private to private rooms. How we estimate costs
Staffing & care
More nursing time per resident — and lower turnover — generally means more attentive care.
- Total nurse hrs / resident / day
- 3.48
- National avg ≈ 3.9
- RN hrs / resident / day
- 0.34
- National avg ≈ 0.75
- Nursing staff turnover
- 48.7%
- National avg ≈ 52%
Safety & inspection record
Federal inspectors survey nursing homes roughly once a year. Here's the latest on file.
- Health deficiencies (last survey)
- 10
- Federal fines
- 2 ($55,708)
- Total penalties
- 2
- Last standard survey
- 2025-07-22
- Sprinkler system
- Yes
- Resident & family council
- Resident
What inspectors found
The most recent findings from federal health inspections (28 citations on record — showing the latest 8). Every nursing home is inspected roughly once a year; most receive some citations.
2025-11-05Severity G — actual harmFrom a complaintQuality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
2025-07-22Severity E — potential for harmInfection Control Deficiencies
Provide and implement an infection prevention and control program.
2025-07-22Severity D — potential for harmResident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
2025-07-22Severity D — potential for harmResident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
2025-07-22Severity D — potential for harmQuality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
2025-07-22Severity D — potential for harmQuality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
2025-07-22Severity D — potential for harmPharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compar…
2025-07-22Severity D — potential for harmNutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Severity uses the CMS scope/severity scale: D–F = potential for harm, G–I = actual harm, J–L = immediate jeopardy. Source: CMS Care Compare health citations; data as of the latest federal release. Discuss any finding directly with the community on a tour.
Penalty history
Federal fines and Medicare/Medicaid payment denials on record.
| Date | Type | Amount |
|---|---|---|
| 2025-11-05 | Fine | $46,920 |
| 2025-02-20 | Fine | $8,788 |
Services & amenities
- ✓ Full automatic sprinkler system
- ✓ Medicare & Medicaid certified
- ✓ 24-hour licensed nursing
- ✓ On-site rehabilitation therapy
- ✓ Rehabilitation services
- ✓ Daily activities & events
Location
1800 Butterfield Ave, Utica, NY
- Monday: 8:00 AM – 8:00 PM
- Tuesday: 8:00 AM – 8:00 PM
- Wednesday: 8:00 AM – 8:00 PM
- Thursday: 8:00 AM – 8:00 PM
- Friday: 8:00 AM – 8:00 PM
- Saturday: 8:00 AM – 8:00 PM
- Sunday: 8:00 AM – 8:00 PM
Reviews & reputation
We aggregate ratings across Google, Yelp, and verified families — and link back to every source so you can read more.
Verified family reviews
No verified family reviews yet for The Pines at Utica Center for Nursing and Rehab.
Have a loved one here, or recently toured? Help other families by sharing your experience — we verify every review before it's published.
Talk to an advisor about this communityCommon questions about The Pines at Utica Center for Nursing and Rehab
How much does The Pines at Utica Center for Nursing and Rehab cost?
The Pines at Utica Center for Nursing and Rehab does not publish exact rates. Comparable skilled nursing in the Utica, NY area typically runs $12,010–$14,700 per month (median $13,000, based on published survey medians adjusted for local prices). A Haven advisor can confirm current pricing for free.
What is The Pines at Utica Center for Nursing and Rehab's Medicare rating?
Medicare (CMS) rates The Pines at Utica Center for Nursing and Rehab 1 out of 5 stars overall, including 2/5 for health inspections, 1/5 for staffing, 2/5 for quality measures. The national average is about 3 stars.
How is the staffing at The Pines at Utica Center for Nursing and Rehab?
Staff provide about 3.48 total nurse hours per resident per day (national benchmark ≈ 3.9), and annual nursing-staff turnover is about 48.7% (national average ≈ 52%). These figures are reported to the federal government and updated regularly.
What did inspectors find at The Pines at Utica Center for Nursing and Rehab?
The Pines at Utica Center for Nursing and Rehab has 28 health citations on its recent federal inspection record (last standard survey: 2025-07-22). The full citation-by-citation detail, with severity levels, is published on this page.
Does The Pines at Utica Center for Nursing and Rehab have availability?
Typically 97% full (114 of 117 beds occupied on an average day). Openings here tend to go fast. Availability changes weekly — a Haven advisor can confirm current openings at no cost.
What types of care does The Pines at Utica Center for Nursing and Rehab offer?
The Pines at Utica Center for Nursing and Rehab in Utica, NY offers skilled nursing and is licensed for 117 beds.
The best time to decide is before a crisis decides for you
Most families start this search after a fall, a hospital stay, or a caregiver reaching a breaking point — and end up choosing from whatever has a bed open that week. Families who plan even a few weeks ahead get to choose on quality, fit, and price instead of availability alone.
- Move-ins take time: assessments, paperwork, and preparation typically run 2–6 weeks in Utica.
- The best communities fill first: top-rated communities often run a waitlist — touring early holds your place in line.
- Touring costs nothing and commits you to nothing — but it turns a future emergency into a calm, informed choice.
Your next steps — this week
- 1Confirm the fitCheck the inspection record and staffing data on this page against your loved one's needs.
- 2Get exact pricing & availabilityRequest current rates for The Pines at Utica Center for Nursing and Rehab — takes one minute, answered same day.
- 3Tour 2–3 communitiesCompare this community against two alternatives. Ask about staff turnover, all-in monthly cost, and care-plan changes.
- 4Hold a spotMost communities hold a residence with a small refundable deposit while you decide.
Data sources:CMS verifiedGoogleOfficial website
Last verified 2026-07-06. We refresh inspection data monthly and reviews continuously.
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