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Skilled NursingCMS verified

Regency Care

2120 West Washington, Springfield, IL 62702 · Sangamon County

Experience compassionate, personalized senior care in Springfield, IL. Regency Care offers supportive services and a warm, welcoming community.

1.0CMS overall rating(217) 793-4880Visit website ↗
24
Use Caution
Haven Scout Score
Our composite of CMS ratings, staffing, and safety. This community rates use caution.
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Photos via google places, facility website.

Availability outlookFills quickly

Typically 93% full (92 of 99 beds occupied on an average day).

If this community is on your shortlist, checking current openings sooner rather than later genuinely matters here.

Source: federal census data (average daily residents vs. certified beds, CMS Care Compare). Confirm current openings with an advisor — availability changes weekly.

Our evaluation

An honest, data-grounded look at this community — every claim is drawn from public inspection data.

A low federal rating — review the details closely

Regency Care is a for-profit skilled nursing facility in Springfield, IL, with 99 certified beds and an average of about 92 residents per day. It operates as part of the Heritage Operations Group network.

Medicare rates it 1 out of 5 stars overall — below the national average of about 3 stars. Component ratings: 2/5 on health inspections, 2/5 on staffing, 1/5 on quality measures.

Staff provide about 2.83 total nurse hours per resident each day (0.68 of them from registered nurses), below the national benchmark of roughly 3.9 hours. Annual nursing-staff turnover is about 57.3%, higher than the ~52% national average. On the safety record, CMS notes 18 health deficiencies at its most recent standard survey, and 4 federal fines totaling $210,507 in the recent record.

Strengths

  • Full sprinkler system
  • Active resident & family council

Things to ask about

  • Below-average 1-star overall CMS rating
  • Below-average health-inspection rating
  • Below-average nurse staffing (2.83 hrs/resident/day)
  • 18 deficiencies at last survey
  • $210,507 in federal fines
Best for: Families considering this community should tour in person, request the latest survey, and weigh it against higher-rated Springfield options — our advisors can help you compare.

At a glance

Certified beds
99
Avg. residents/day
92
Ownership
For profit - Limited Liability company
Part of a chain
Heritage Operations Group
Continuing care
No
CMS provider #
146139

Federal quality ratings

From the U.S. Centers for Medicare & Medicaid Services (CMS), on a 1–5 star scale.

Overall rating
Health inspections
Staffing
Quality measures

Pricing & cost

We publish transparent estimates and verify exact pricing on request. No surprises.

Level of careMonthly costSource
Skilled Nursing$6,970–$9,320/mo (median $7,910)Local market estimate

2024–2026 published survey medians, state median adjusted to local Springfield prices (BEA regional price parities). Request a quote for exact pricing. Range spans semi-private to private rooms. How we estimate costs

Request exact pricing for Regency Care

Staffing & care

More nursing time per resident — and lower turnover — generally means more attentive care.

Total nurse hrs / resident / day
2.83
National avg ≈ 3.9
RN hrs / resident / day
0.68
National avg ≈ 0.75
Nursing staff turnover
57.3%
National avg ≈ 52%

Safety & inspection record

Federal inspectors survey nursing homes roughly once a year. Here's the latest on file.

Health deficiencies (last survey)
18
Federal fines
4 ($210,507)
Total penalties
5
Last standard survey
2025-03-13
Sprinkler system
Yes
Resident & family council
Resident

What inspectors found

The most recent findings from federal health inspections (38 citations on record — showing the latest 8). Every nursing home is inspected roughly once a year; most receive some citations.

2026-02-17Severity G — actual harmFrom a complaintQuality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

2025-03-13Severity G — actual harmResident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

2025-03-13Severity F — potential for harmNutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

2025-03-13Severity F — potential for harmNutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

2025-03-13Severity E — potential for harmQuality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

2025-03-13Severity E — potential for harmPharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compar…

2025-03-13Severity D — potential for harmResident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

2025-03-13Severity D — potential for harmResident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Severity uses the CMS scope/severity scale: D–F = potential for harm, G–I = actual harm, J–L = immediate jeopardy. Source: CMS Care Compare health citations; data as of the latest federal release. Discuss any finding directly with the community on a tour.

Penalty history

Federal fines and Medicare/Medicaid payment denials on record.

DateTypeAmount
2026-02-17Fine$37,310
2025-03-13Fine$55,754
2025-03-13Payment denial
2024-09-25Fine$100,276
2024-02-29Fine$17,167

Services & amenities

  • Full automatic sprinkler system
  • Medicare & Medicaid certified
  • 24-hour licensed nursing
  • On-site rehabilitation therapy
  • Rehabilitation services
  • Restaurant-style dining
  • Daily activities & events
  • Private rooms available
  • 24/7 staff

Location

2120 West Washington, Springfield, IL

  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours

Reviews & reputation

We aggregate ratings across Google, Yelp, and verified families — and link back to every source so you can read more.

Verified family reviews

No verified family reviews yet for Regency Care.

Have a loved one here, or recently toured? Help other families by sharing your experience — we verify every review before it's published.

Talk to an advisor about this community

Common questions about Regency Care

How much does Regency Care cost?

Regency Care does not publish exact rates. Comparable skilled nursing in the Springfield, IL area typically runs $6,970–$9,320 per month (median $7,910, based on published survey medians adjusted for local prices). A Haven advisor can confirm current pricing for free.

What is Regency Care's Medicare rating?

Medicare (CMS) rates Regency Care 1 out of 5 stars overall, including 2/5 for health inspections, 2/5 for staffing, 1/5 for quality measures. The national average is about 3 stars.

How is the staffing at Regency Care?

Staff provide about 2.83 total nurse hours per resident per day (national benchmark ≈ 3.9), and annual nursing-staff turnover is about 57.3% (national average ≈ 52%). These figures are reported to the federal government and updated regularly.

What did inspectors find at Regency Care?

Regency Care has 38 health citations on its recent federal inspection record (last standard survey: 2025-03-13). The full citation-by-citation detail, with severity levels, is published on this page.

Does Regency Care have availability?

Typically 93% full (92 of 99 beds occupied on an average day). Availability changes weekly — a Haven advisor can confirm current openings at no cost.

What types of care does Regency Care offer?

Regency Care in Springfield, IL offers skilled nursing and is licensed for 99 beds.

The best time to decide is before a crisis decides for you

Most families start this search after a fall, a hospital stay, or a caregiver reaching a breaking point — and end up choosing from whatever has a bed open that week. Families who plan even a few weeks ahead get to choose on quality, fit, and price instead of availability alone.

  • Move-ins take time: assessments, paperwork, and preparation typically run 2–6 weeks in Springfield.
  • The best communities fill first: top-rated communities often run a waitlist — touring early holds your place in line.
  • Touring costs nothing and commits you to nothing — but it turns a future emergency into a calm, informed choice.

Your next steps — this week

  1. 1
    Confirm the fit
    Check the inspection record and staffing data on this page against your loved one's needs.
  2. 2
    Get exact pricing & availability
    Request current rates for Regency Care — takes one minute, answered same day.
  3. 3
    Tour 2–3 communities
    Compare this community against two alternatives. Ask about staff turnover, all-in monthly cost, and care-plan changes.
  4. 4
    Hold a spot
    Most communities hold a residence with a small refundable deposit while you decide.
Data sources:CMS verifiedGoogleOfficial website

Last verified 2026-07-06. We refresh inspection data monthly and reviews continuously.

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