Skilled NursingCMS verified

Our Lady of Mercy Life Center

2 Mercycare Lane, Guilderland, NY 12084 · Albany County

Our Lady of Mercy Life Center 24/7 emergency & specialty care nearby. Find Hospital services, hours & directions here.

1.0CMS overall rating(518) 464-8100 Visit website ↗

Use Caution

Haven Scout Score

Our composite of CMS ratings, staffing, and safety. This community rates use caution.

Photos via google places, facility website.

Availability outlook● Fills quickly

Typically 94% full (151 of 160 beds occupied on an average day).

If this community is on your shortlist, checking current openings sooner rather than later genuinely matters here.

Source: federal census data (average daily residents vs. certified beds, CMS Care Compare). Confirm current openings with an advisor — availability changes weekly.

Our evaluation

An honest, data-grounded look at this community — every claim is drawn from public inspection data.

A low federal rating — review the details closely

Our Lady of Mercy Life Center is a non-profit skilled nursing facility in Guilderland, NY, with 160 certified beds and an average of about 151 residents per day. It operates as part of the Trinity Health network.

Medicare rates it 1 out of 5 stars overall — below the national average of about 3 stars. Component ratings: 1/5 on health inspections, 4/5 on staffing, 3/5 on quality measures.

Staff provide about 3.82 total nurse hours per resident each day (0.84 of them from registered nurses), below the national benchmark of roughly 3.9 hours. Annual nursing-staff turnover is about 43.3%, better than the ~52% national average — a sign of staffing stability. On the safety record, CMS notes 15 health deficiencies at its most recent standard survey. Note: CMS has flagged this facility with an abuse icon. We strongly recommend reviewing the full inspection report and discussing it on any tour.

Strengths

✓No federal fines on record
✓Full sprinkler system
✓Active resident & family council

Things to ask about

•Below-average 1-star overall CMS rating
•Below-average health-inspection rating
•Below-average nurse staffing (3.82 hrs/resident/day)
•15 deficiencies at last survey
•CMS abuse-citation flag — review carefully

Best for: Families considering this community should tour in person, request the latest survey, and weigh it against higher-rated Guilderland options — our advisors can help you compare.

At a glance

Certified beds: 160
Avg. residents/day: 151
Ownership: Non profit - Corporation
Part of a chain: Trinity Health
Continuing care: No
CMS provider #: 335767

Federal quality ratings

From the U.S. Centers for Medicare & Medicaid Services (CMS), on a 1–5 star scale.

Overall rating

Health inspections

Staffing

Quality measures

Pricing & cost

We publish transparent estimates and verify exact pricing on request. No surprises.

Level of care	Monthly cost	Source
Skilled Nursing	$12,900–$15,790/mo (median $13,970)	Local market estimate

2024–2026 published survey medians, state median adjusted to local Albany prices (BEA regional price parities). Request a quote for exact pricing. Range spans semi-private to private rooms. How we estimate costs

Request exact pricing for Our Lady of Mercy Life Center →

Staffing & care

More nursing time per resident — and lower turnover — generally means more attentive care.

Total nurse hrs / resident / day: 3.82; National avg ≈ 3.9
RN hrs / resident / day: 0.84; National avg ≈ 0.75
Nursing staff turnover: 43.3%; National avg ≈ 52%

Safety & inspection record

Federal inspectors survey nursing homes roughly once a year. Here's the latest on file.

⚠️ This community carries a serious CMS flag (abuse citation). We recommend reviewing the full inspection report and raising it directly on any tour.

Health deficiencies (last survey): 15
Federal fines: None on record
Total penalties: 0
Last standard survey: 2024-10-15
Sprinkler system: Yes
Resident & family council: Resident

What inspectors found

The most recent findings from federal health inspections (25 citations on record — showing the latest 8). Every nursing home is inspected roughly once a year; most receive some citations.

2024-10-15Severity F — potential for harmResident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

2024-10-15Severity E — potential for harmResident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

2024-10-15Severity E — potential for harmPharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compar…

2024-10-15Severity E — potential for harmNutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

2024-10-15Severity E — potential for harmInfection Control Deficiencies

Provide and implement an infection prevention and control program.

2024-10-15Severity E — potential for harmFrom a complaintNursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

2024-10-15Severity D — potential for harmResident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

2024-10-15Severity D — potential for harmResident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

Severity uses the CMS scope/severity scale: D–F = potential for harm, G–I = actual harm, J–L = immediate jeopardy. Source: CMS Care Compare health citations; data as of the latest federal release. Discuss any finding directly with the community on a tour.

Services & amenities

✓ Full automatic sprinkler system
✓ Medicare & Medicaid certified
✓ 24-hour licensed nursing
✓ On-site rehabilitation therapy
✓ Physical therapy
✓ Rehabilitation services
✓ Scheduled transportation
✓ Chef-prepared meals
✓ Wellness programs
✓ Housekeeping & laundry
✓ Private rooms available
✓ 24/7 staff

Location

2 Mercycare Lane, Guilderland, NY

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: Closed
Sunday: Closed

Reviews & reputation

We aggregate ratings across Google, Yelp, and verified families — and link back to every source so you can read more.

Google

3.0

40 reviews →

Verified family reviews

No verified family reviews yet for Our Lady of Mercy Life Center.

Have a loved one here, or recently toured? Help other families by sharing your experience — we verify every review before it's published.

Talk to an advisor about this community

Common questions about Our Lady of Mercy Life Center

How much does Our Lady of Mercy Life Center cost?

Our Lady of Mercy Life Center does not publish exact rates. Comparable skilled nursing in the Guilderland, NY area typically runs $12,900–$15,790 per month (median $13,970, based on published survey medians adjusted for local prices). A Haven advisor can confirm current pricing for free.

What is Our Lady of Mercy Life Center's Medicare rating?

Medicare (CMS) rates Our Lady of Mercy Life Center 1 out of 5 stars overall, including 1/5 for health inspections, 4/5 for staffing, 3/5 for quality measures. The national average is about 3 stars.

How is the staffing at Our Lady of Mercy Life Center?

Staff provide about 3.82 total nurse hours per resident per day (national benchmark ≈ 3.9), and annual nursing-staff turnover is about 43.3% (national average ≈ 52%). These figures are reported to the federal government and updated regularly.

What did inspectors find at Our Lady of Mercy Life Center?

Our Lady of Mercy Life Center has 25 health citations on its recent federal inspection record (last standard survey: 2024-10-15). The full citation-by-citation detail, with severity levels, is published on this page.

Does Our Lady of Mercy Life Center have availability?

Typically 94% full (151 of 160 beds occupied on an average day). Availability changes weekly — a Haven advisor can confirm current openings at no cost.

What types of care does Our Lady of Mercy Life Center offer?

Our Lady of Mercy Life Center in Guilderland, NY offers skilled nursing and is licensed for 160 beds.

The best time to decide is before a crisis decides for you

Most families start this search after a fall, a hospital stay, or a caregiver reaching a breaking point — and end up choosing from whatever has a bed open that week. Families who plan even a few weeks ahead get to choose on quality, fit, and price instead of availability alone.

Move-ins take time: assessments, paperwork, and preparation typically run 2–6 weeks in Albany.
The best communities fill first: top-rated communities often run a waitlist — touring early holds your place in line.
Touring costs nothing and commits you to nothing — but it turns a future emergency into a calm, informed choice.

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Your next steps — this week

1
Confirm the fit
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2
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3
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4
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