Skilled NursingCMS verified

Our Lady of Hope Health Center

13700 North Gayton Road, Richmond, VA 23233 · Henrico County

Our Lady of Hope provides quality senior living care in the greater Richmond, Virginia, area, near Short Pump and Richmond's West End.

4.0CMS overall rating(804) 360-1960 Visit website ↗

Good

Haven Scout Score

Our composite of CMS ratings, staffing, and safety. This community rates good.

Photos via google places, facility website.

Availability outlook● Very limited availability

Typically 95% full (71 of 75 beds occupied on an average day). Openings here tend to go fast.

If this community is on your shortlist, checking current openings sooner rather than later genuinely matters here.

Source: federal census data (average daily residents vs. certified beds, CMS Care Compare). Confirm current openings with an advisor — availability changes weekly.

Our evaluation

An honest, data-grounded look at this community — every claim is drawn from public inspection data.

A highly rated skilled nursing and rehab community in Richmond

Our Lady of Hope Health Center is a non-profit skilled nursing facility in Richmond, VA, with 75 certified beds and an average of about 71 residents per day.

Medicare rates it 4 out of 5 stars overall — above the national average of about 3 stars. Component ratings: 4/5 on health inspections, 2/5 on staffing, 2/5 on quality measures.

Staff provide about 4.13 total nurse hours per resident each day (0.49 of them from registered nurses), above the national benchmark of roughly 3.9 hours. Annual nursing-staff turnover is about 74.8%, higher than the ~52% national average. On the safety record, CMS notes 7 health deficiencies at its most recent standard survey.

Strengths

✓Strong health-inspection rating
✓Above-average nurse staffing (4.13 hrs/resident/day)
✓No federal fines on record
✓Full sprinkler system
✓Active resident & family council

Things to ask about

•High staff turnover (74.8%)

Best for: Families who want a highly rated, well-staffed setting in Richmond for 24/7 skilled nursing or post-hospital rehabilitation.

At a glance

Certified beds: 75
Avg. residents/day: 71
Ownership: Non profit - Church related
Part of a chain: Independent
Continuing care: No
CMS provider #: 495311

Federal quality ratings

From the U.S. Centers for Medicare & Medicaid Services (CMS), on a 1–5 star scale.

Overall rating

Health inspections

Staffing

Quality measures

Pricing & cost

We publish transparent estimates and verify exact pricing on request. No surprises.

Level of care	Monthly cost	Source
Skilled Nursing	$7,970–$10,460/mo (median $8,950)	Local market estimate

2024–2026 published survey medians, state median adjusted to local Richmond prices (BEA regional price parities). Request a quote for exact pricing. Range spans semi-private to private rooms. How we estimate costs

Request exact pricing for Our Lady of Hope Health Center →

Staffing & care

More nursing time per resident — and lower turnover — generally means more attentive care.

Total nurse hrs / resident / day: 4.13; National avg ≈ 3.9
RN hrs / resident / day: 0.49; National avg ≈ 0.75
Nursing staff turnover: 74.8%; National avg ≈ 52%

Safety & inspection record

Federal inspectors survey nursing homes roughly once a year. Here's the latest on file.

Health deficiencies (last survey): 7
Federal fines: None on record
Total penalties: 0
Last standard survey: 2023-05-03
Sprinkler system: Yes
Resident & family council: Resident

What inspectors found

The most recent findings from federal health inspections (33 citations on record — showing the latest 8). Every nursing home is inspected roughly once a year; most receive some citations.

2026-04-17Severity D — potential for harmFrom a complaintResident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

2026-04-17Severity D — potential for harmFrom a complaintResident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

2024-12-06Severity D — potential for harmFrom a complaintResident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

2024-12-06Severity D — potential for harmFrom a complaintQuality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

2024-12-06Severity D — potential for harmFrom a complaintQuality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

2023-09-27Severity D — potential for harmFrom a complaintFreedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

2023-09-27Severity D — potential for harmFrom a complaintFreedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

2023-09-27Severity D — potential for harmFrom a complaintResident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Severity uses the CMS scope/severity scale: D–F = potential for harm, G–I = actual harm, J–L = immediate jeopardy. Source: CMS Care Compare health citations; data as of the latest federal release. Discuss any finding directly with the community on a tour.

Services & amenities

✓ Full automatic sprinkler system
✓ Medicare & Medicaid certified
✓ 24-hour licensed nursing
✓ On-site rehabilitation therapy
✓ Rehabilitation services
✓ Memory care
✓ Restaurant-style dining

Location

13700 North Gayton Road, Richmond, VA

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Reviews & reputation

We aggregate ratings across Google, Yelp, and verified families — and link back to every source so you can read more.

Google

4.0

67 reviews →

Verified family reviews

No verified family reviews yet for Our Lady of Hope Health Center.

Have a loved one here, or recently toured? Help other families by sharing your experience — we verify every review before it's published.

Talk to an advisor about this community

Common questions about Our Lady of Hope Health Center

How much does Our Lady of Hope Health Center cost?

Our Lady of Hope Health Center does not publish exact rates. Comparable skilled nursing in the Richmond, VA area typically runs $7,970–$10,460 per month (median $8,950, based on published survey medians adjusted for local prices). A Haven advisor can confirm current pricing for free.

What is Our Lady of Hope Health Center's Medicare rating?

Medicare (CMS) rates Our Lady of Hope Health Center 4 out of 5 stars overall, including 4/5 for health inspections, 2/5 for staffing, 2/5 for quality measures. The national average is about 3 stars.

How is the staffing at Our Lady of Hope Health Center?

Staff provide about 4.13 total nurse hours per resident per day (national benchmark ≈ 3.9), and annual nursing-staff turnover is about 74.8% (national average ≈ 52%). These figures are reported to the federal government and updated regularly.

What did inspectors find at Our Lady of Hope Health Center?

Our Lady of Hope Health Center has 33 health citations on its recent federal inspection record (last standard survey: 2023-05-03). The full citation-by-citation detail, with severity levels, is published on this page.

Does Our Lady of Hope Health Center have availability?

Typically 95% full (71 of 75 beds occupied on an average day). Openings here tend to go fast. Availability changes weekly — a Haven advisor can confirm current openings at no cost.

What types of care does Our Lady of Hope Health Center offer?

Our Lady of Hope Health Center in Richmond, VA offers skilled nursing and is licensed for 75 beds.

The best time to decide is before a crisis decides for you

Most families start this search after a fall, a hospital stay, or a caregiver reaching a breaking point — and end up choosing from whatever has a bed open that week. Families who plan even a few weeks ahead get to choose on quality, fit, and price instead of availability alone.

Move-ins take time: assessments, paperwork, and preparation typically run 2–6 weeks in Richmond.
The best communities fill first: top-rated communities often run a waitlist — touring early holds your place in line.
Touring costs nothing and commits you to nothing — but it turns a future emergency into a calm, informed choice.

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Your next steps — this week

1
Confirm the fit
Check the inspection record and staffing data on this page against your loved one's needs.
2
Get exact pricing & availability
Request current rates for Our Lady of Hope Health Center — takes one minute, answered same day.
3
Tour 2–3 communities
Compare this community against two alternatives. Ask about staff turnover, all-in monthly cost, and care-plan changes.
4
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