Skilled NursingContinuing Care (CCRC / Life Plan)CMS verified

Norwich Springs Health Campus

4680 Library Way, Hilliard, OH 43026 · Franklin County

Norwich Springs Health Campus is a senior living community located in Hilliard, Ohio and offers Independent Living Apartments, Assisted Living, Memory Care, and Skilled Services

4.0CMS overall rating(614) 363-1833 Visit website ↗

Strong

Haven Scout Score

Our composite of CMS ratings, staffing, and safety. This community rates strong.

Photos via google places, facility website.

Availability outlook● Fills quickly

Typically 94% full (51 of 54 beds occupied on an average day).

If this community is on your shortlist, checking current openings sooner rather than later genuinely matters here.

Source: federal census data (average daily residents vs. certified beds, CMS Care Compare). Confirm current openings with an advisor — availability changes weekly.

Our evaluation

An honest, data-grounded look at this community — every claim is drawn from public inspection data.

A highly rated skilled nursing and rehab community in Hilliard

Norwich Springs Health Campus is a for-profit skilled nursing facility in Hilliard, OH, with 54 certified beds and an average of about 51 residents per day. It operates as part of the Trilogy Health Services network. It is part of a continuing care retirement community, so residents can often move between levels of care on one campus.

Medicare rates it 4 out of 5 stars overall — above the national average of about 3 stars. Component ratings: 3/5 on health inspections, 4/5 on staffing, 5/5 on quality measures.

Staff provide about 4.01 total nurse hours per resident each day (1.13 of them from registered nurses), above the national benchmark of roughly 3.9 hours. Annual nursing-staff turnover is about 50%, better than the ~52% national average — a sign of staffing stability. On the safety record, CMS notes 12 health deficiencies at its most recent standard survey.

Strengths

✓Above-average nurse staffing (4.01 hrs/resident/day)
✓No federal fines on record
✓Full sprinkler system
✓Active resident & family council

Things to ask about

•12 deficiencies at last survey

Best for: Families who want a highly rated, well-staffed setting in Hilliard for 24/7 skilled nursing or post-hospital rehabilitation.

At a glance

Certified beds: 54
Avg. residents/day: 51
Ownership: For profit - Corporation
Part of a chain: Trilogy Health Services
Continuing care: Yes — multiple care levels
CMS provider #: 366492

Federal quality ratings

From the U.S. Centers for Medicare & Medicaid Services (CMS), on a 1–5 star scale.

Overall rating

Health inspections

Staffing

Quality measures

Pricing & cost

We publish transparent estimates and verify exact pricing on request. No surprises.

Level of care	Monthly cost	Source
Skilled Nursing	$8,840–$11,360/mo (median $9,820)	Local market estimate
Continuing Care (CCRC / Life Plan)	$2,590–$7,700/mo (median $5,660)	Local market estimate

2024–2026 published survey medians, state median adjusted to local Columbus prices (BEA regional price parities). Request a quote for exact pricing. Range spans semi-private to private rooms. How we estimate costs

Request exact pricing for Norwich Springs Health Campus →

Staffing & care

More nursing time per resident — and lower turnover — generally means more attentive care.

Total nurse hrs / resident / day: 4.01; National avg ≈ 3.9
RN hrs / resident / day: 1.13; National avg ≈ 0.75
Nursing staff turnover: 50%; National avg ≈ 52%

Safety & inspection record

Federal inspectors survey nursing homes roughly once a year. Here's the latest on file.

Health deficiencies (last survey): 12
Federal fines: None on record
Total penalties: 0
Last standard survey: 2024-05-30
Sprinkler system: Yes
Resident & family council: Both

What inspectors found

The most recent findings from federal health inspections (14 citations on record — showing the latest 8). Every nursing home is inspected roughly once a year; most receive some citations.

2026-03-30Severity D — potential for harmFrom a complaintResident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

2026-03-30Severity D — potential for harmFrom a complaintQuality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

2025-10-14Severity D — potential for harmFrom a complaintQuality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

2024-05-30Severity F — potential for harmInfection Control Deficiencies

Provide and implement an infection prevention and control program.

2024-05-30Severity E — potential for harmResident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

2024-05-30Severity E — potential for harmQuality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed …

2024-05-30Severity E — potential for harmPharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compar…

2024-05-30Severity E — potential for harmInfection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Severity uses the CMS scope/severity scale: D–F = potential for harm, G–I = actual harm, J–L = immediate jeopardy. Source: CMS Care Compare health citations; data as of the latest federal release. Discuss any finding directly with the community on a tour.

Services & amenities

✓ Continuing care community (multiple care levels on one campus)
✓ Full automatic sprinkler system
✓ Medicare & Medicaid certified
✓ 24-hour licensed nursing
✓ On-site rehabilitation therapy
✓ Memory care
✓ Respite / short-term stays
✓ Restaurant-style dining
✓ Chef-prepared meals
✓ On-site salon / barber
✓ Fitness center
✓ Wellness programs
✓ Housekeeping & laundry
✓ Daily activities & events
✓ Courtyard / outdoor space
✓ Library
✓ 24-hour staff
✓ 24/7 staff

Location

4680 Library Way, Hilliard, OH

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Reviews & reputation

We aggregate ratings across Google, Yelp, and verified families — and link back to every source so you can read more.

Google

3.9

73 reviews →

Verified family reviews

No verified family reviews yet for Norwich Springs Health Campus.

Have a loved one here, or recently toured? Help other families by sharing your experience — we verify every review before it's published.

Talk to an advisor about this community

Common questions about Norwich Springs Health Campus

How much does Norwich Springs Health Campus cost?

Norwich Springs Health Campus does not publish exact rates. Comparable skilled nursing in the Hilliard, OH area typically runs $8,840–$11,360 per month (median $9,820, based on published survey medians adjusted for local prices). A Haven advisor can confirm current pricing for free.

What is Norwich Springs Health Campus's Medicare rating?

Medicare (CMS) rates Norwich Springs Health Campus 4 out of 5 stars overall, including 3/5 for health inspections, 4/5 for staffing, 5/5 for quality measures. The national average is about 3 stars.

How is the staffing at Norwich Springs Health Campus?

Staff provide about 4.01 total nurse hours per resident per day (national benchmark ≈ 3.9), and annual nursing-staff turnover is about 50% (national average ≈ 52%). These figures are reported to the federal government and updated regularly.

What did inspectors find at Norwich Springs Health Campus?

Norwich Springs Health Campus has 14 health citations on its recent federal inspection record (last standard survey: 2024-05-30). The full citation-by-citation detail, with severity levels, is published on this page.

Does Norwich Springs Health Campus have availability?

Typically 94% full (51 of 54 beds occupied on an average day). Availability changes weekly — a Haven advisor can confirm current openings at no cost.

What types of care does Norwich Springs Health Campus offer?

Norwich Springs Health Campus in Hilliard, OH offers skilled nursing, continuing care (ccrc / life plan) and is licensed for 54 beds.

The best time to decide is before a crisis decides for you

Most families start this search after a fall, a hospital stay, or a caregiver reaching a breaking point — and end up choosing from whatever has a bed open that week. Families who plan even a few weeks ahead get to choose on quality, fit, and price instead of availability alone.

Move-ins take time: assessments, paperwork, and preparation typically run 2–6 weeks in Columbus.
The best communities fill first: top-rated communities often run a waitlist — touring early holds your place in line.
Touring costs nothing and commits you to nothing — but it turns a future emergency into a calm, informed choice.

Start with a free shortlist →Take the 2-minute assessment

Your next steps — this week

1
Confirm the fit
Check the inspection record and staffing data on this page against your loved one's needs.
2
Get exact pricing & availability
Request current rates for Norwich Springs Health Campus — takes one minute, answered same day.
3
Tour 2–3 communities
Compare this community against two alternatives. Ask about staff turnover, all-in monthly cost, and care-plan changes.
4
Hold a spot
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