Skilled NursingCMS verified

Mission Care at Holyoke

35 Holy Family Road, Holyoke, MA 01040 · Hampden County

Holyoke, MA skilled nursing facility offering long-term care and specialized support for medically complex residents in a structured, supportive setting.

2.0CMS overall rating(413) 532-3246 Visit website ↗

Use Caution

Haven Scout Score

Our composite of CMS ratings, staffing, and safety. This community rates use caution.

Photos via google places, facility website.

Availability outlook● Fills quickly

Typically 91% full (114 of 125 beds occupied on an average day).

If this community is on your shortlist, checking current openings sooner rather than later genuinely matters here.

Source: federal census data (average daily residents vs. certified beds, CMS Care Compare). Confirm current openings with an advisor — availability changes weekly.

Our evaluation

An honest, data-grounded look at this community — every claim is drawn from public inspection data.

A below-average federal rating — worth a careful look in Holyoke

Mission Care at Holyoke is a for-profit skilled nursing facility in Holyoke, MA, with 125 certified beds and an average of about 114 residents per day. It operates as part of the Icare Health Network network.

Medicare rates it 2 out of 5 stars overall — below the national average of about 3 stars. Component ratings: 2/5 on health inspections, 3/5 on staffing, 4/5 on quality measures.

Staff provide about 3.77 total nurse hours per resident each day (0.53 of them from registered nurses), below the national benchmark of roughly 3.9 hours. Annual nursing-staff turnover is about 43.6%, better than the ~52% national average — a sign of staffing stability. On the safety record, CMS notes 15 health deficiencies at its most recent standard survey, and 2 federal fines totaling $32,920 in the recent record. Note: CMS has flagged this facility with an abuse icon. We strongly recommend reviewing the full inspection report and discussing it on any tour.

Strengths

✓Full sprinkler system
✓Active resident & family council

Things to ask about

•Below-average 2-star overall CMS rating
•Below-average health-inspection rating
•Below-average nurse staffing (3.77 hrs/resident/day)
•15 deficiencies at last survey
•$32,920 in federal fines
•CMS abuse-citation flag — review carefully

Best for: Families considering this community should tour in person, request the latest survey, and weigh it against higher-rated Holyoke options — our advisors can help you compare.

At a glance

Certified beds: 125
Avg. residents/day: 114
Ownership: For profit - Limited Liability company
Part of a chain: Icare Health Network
Continuing care: No
CMS provider #: 225480

Federal quality ratings

From the U.S. Centers for Medicare & Medicaid Services (CMS), on a 1–5 star scale.

Overall rating

Health inspections

Staffing

Quality measures

Pricing & cost

We publish transparent estimates and verify exact pricing on request. No surprises.

Level of care	Monthly cost	Source
Skilled Nursing	$12,460–$15,530/mo (median $13,620)	Local market estimate

2024–2026 published survey medians, state median adjusted to local Springfield prices (BEA regional price parities). Request a quote for exact pricing. Range spans semi-private to private rooms. How we estimate costs

Request exact pricing for Mission Care at Holyoke →

Staffing & care

More nursing time per resident — and lower turnover — generally means more attentive care.

Total nurse hrs / resident / day: 3.77; National avg ≈ 3.9
RN hrs / resident / day: 0.53; National avg ≈ 0.75
Nursing staff turnover: 43.6%; National avg ≈ 52%

Safety & inspection record

Federal inspectors survey nursing homes roughly once a year. Here's the latest on file.

⚠️ This community carries a serious CMS flag (abuse citation). We recommend reviewing the full inspection report and raising it directly on any tour.

Health deficiencies (last survey): 15
Federal fines: 2 ($32,920)
Total penalties: 2
Last standard survey: 2025-06-10
Sprinkler system: Yes
Resident & family council: Resident

What inspectors found

The most recent findings from federal health inspections (43 citations on record — showing the latest 8). Every nursing home is inspected roughly once a year; most receive some citations.

2025-12-03Severity D — potential for harmFrom a complaintResident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

2025-12-03Severity D — potential for harmFrom a complaintFreedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

2025-11-25Severity G — actual harmFrom a complaintFreedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).

2025-11-25Severity D — potential for harmFrom a complaintFreedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

2025-11-25Severity D — potential for harmFrom a complaintFreedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

2025-06-10Severity E — potential for harmPharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

2025-06-10Severity E — potential for harmNutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

2025-06-10Severity D — potential for harmFrom a complaintResident Rights Deficiencies

Give the resident's representative the ability to exercise the resident's rights.

Severity uses the CMS scope/severity scale: D–F = potential for harm, G–I = actual harm, J–L = immediate jeopardy. Source: CMS Care Compare health citations; data as of the latest federal release. Discuss any finding directly with the community on a tour.

Penalty history

Federal fines and Medicare/Medicaid payment denials on record.

Date	Type	Amount
2025-11-25	Fine	$15,935
2025-04-01	Fine	$16,985

Services & amenities

✓ Full automatic sprinkler system
✓ Medicare & Medicaid certified
✓ 24-hour licensed nursing
✓ On-site rehabilitation therapy
✓ Rehabilitation services
✓ Memory care
✓ Restaurant-style dining
✓ On-site salon / barber
✓ Library

Location

35 Holy Family Road, Holyoke, MA

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Reviews & reputation

We aggregate ratings across Google, Yelp, and verified families — and link back to every source so you can read more.

Google

4.2

13 reviews →

Verified family reviews

No verified family reviews yet for Mission Care at Holyoke.

Have a loved one here, or recently toured? Help other families by sharing your experience — we verify every review before it's published.

Talk to an advisor about this community

Common questions about Mission Care at Holyoke

How much does Mission Care at Holyoke cost?

Mission Care at Holyoke does not publish exact rates. Comparable skilled nursing in the Holyoke, MA area typically runs $12,460–$15,530 per month (median $13,620, based on published survey medians adjusted for local prices). A Haven advisor can confirm current pricing for free.

What is Mission Care at Holyoke's Medicare rating?

Medicare (CMS) rates Mission Care at Holyoke 2 out of 5 stars overall, including 2/5 for health inspections, 3/5 for staffing, 4/5 for quality measures. The national average is about 3 stars.

How is the staffing at Mission Care at Holyoke?

Staff provide about 3.77 total nurse hours per resident per day (national benchmark ≈ 3.9), and annual nursing-staff turnover is about 43.6% (national average ≈ 52%). These figures are reported to the federal government and updated regularly.

What did inspectors find at Mission Care at Holyoke?

Mission Care at Holyoke has 43 health citations on its recent federal inspection record (last standard survey: 2025-06-10). The full citation-by-citation detail, with severity levels, is published on this page.

Does Mission Care at Holyoke have availability?

Typically 91% full (114 of 125 beds occupied on an average day). Availability changes weekly — a Haven advisor can confirm current openings at no cost.

What types of care does Mission Care at Holyoke offer?

Mission Care at Holyoke in Holyoke, MA offers skilled nursing and is licensed for 125 beds.

The best time to decide is before a crisis decides for you

Most families start this search after a fall, a hospital stay, or a caregiver reaching a breaking point — and end up choosing from whatever has a bed open that week. Families who plan even a few weeks ahead get to choose on quality, fit, and price instead of availability alone.

Move-ins take time: assessments, paperwork, and preparation typically run 2–6 weeks in Springfield.
The best communities fill first: top-rated communities often run a waitlist — touring early holds your place in line.
Touring costs nothing and commits you to nothing — but it turns a future emergency into a calm, informed choice.

Start with a free shortlist →Take the 2-minute assessment

Your next steps — this week

1
Confirm the fit
Check the inspection record and staffing data on this page against your loved one's needs.
2
Get exact pricing & availability
Request current rates for Mission Care at Holyoke — takes one minute, answered same day.
3
Tour 2–3 communities
Compare this community against two alternatives. Ask about staff turnover, all-in monthly cost, and care-plan changes.
4
Hold a spot
Most communities hold a residence with a small refundable deposit while you decide.