Ashland, MS · 60 beds
5.0CMS rating
Skilled Nursing● Fills quickly
One of Ashland's top-rated skilled nursing communities.
Est. $8,700–$10,880/mo
View full evaluation →Skilled NursingCMS verified
Highlands Health and Rehabilitation Center
3549 Norriswood, Memphis, TN 38111 · Shelby County
Highlands Health & Rehabilitation Center’s mission is to offer a place where each person is unique with specialized care needs. Our talented and dedicated team of caregivers offer skilled nursing services, short-term rehabilitation, long-term care services, and a variety of personalized care options that allow each in…
43
FairHaven Scout Score
Our composite of CMS ratings, staffing, and safety. This community rates fair.
Photos via google places, facility website.
Availability outlookModerate availability
Typically 84% full — openings are usually available.
Source: federal census data (average daily residents vs. certified beds, CMS Care Compare). Confirm current openings with an advisor — availability changes weekly.
Our evaluation
An honest, data-grounded look at this community — every claim is drawn from public inspection data.
A below-average federal rating — worth a careful look in Memphis
Highlands Health and Rehabilitation Center is a for-profit skilled nursing facility in Memphis, TN, with 180 certified beds and an average of about 152 residents per day. It operates as part of the Champion Care network.
Medicare rates it 2 out of 5 stars overall — below the national average of about 3 stars. Component ratings: 2/5 on health inspections, 2/5 on staffing, 3/5 on quality measures.
Staff provide about 3.36 total nurse hours per resident each day (0.54 of them from registered nurses), below the national benchmark of roughly 3.9 hours. Annual nursing-staff turnover is about 53.3%, higher than the ~52% national average. On the safety record, CMS notes 8 health deficiencies at its most recent standard survey.
Strengths
- ✓No federal fines on record
- ✓Full sprinkler system
- ✓Active resident & family council
Things to ask about
- •Below-average 2-star overall CMS rating
- •Below-average health-inspection rating
- •Below-average nurse staffing (3.36 hrs/resident/day)
Best for: Families considering this community should tour in person, request the latest survey, and weigh it against higher-rated Memphis options — our advisors can help you compare.
At a glance
- Certified beds
- 180
- Avg. residents/day
- 152
- Ownership
- For profit - Corporation
- Part of a chain
- Champion Care
- Continuing care
- No
- CMS provider #
- 445165
Federal quality ratings
From the U.S. Centers for Medicare & Medicaid Services (CMS), on a 1–5 star scale.
Overall rating
Health inspections
Staffing
Quality measures
Pricing & cost
We publish transparent estimates and verify exact pricing on request. No surprises.
| Level of care | Monthly cost | Source |
|---|---|---|
| Skilled Nursing | $8,700–$10,880/mo (median $9,530) | Local market estimate |
2024–2026 published survey medians, state median adjusted to local Memphis prices (BEA regional price parities). Request a quote for exact pricing. Range spans semi-private to private rooms. How we estimate costs
Staffing & care
More nursing time per resident — and lower turnover — generally means more attentive care.
- Total nurse hrs / resident / day
- 3.36
- National avg ≈ 3.9
- RN hrs / resident / day
- 0.54
- National avg ≈ 0.75
- Nursing staff turnover
- 53.3%
- National avg ≈ 52%
Safety & inspection record
Federal inspectors survey nursing homes roughly once a year. Here's the latest on file.
- Health deficiencies (last survey)
- 8
- Federal fines
- None on record
- Total penalties
- 0
- Last standard survey
- 2022-08-11
- Sprinkler system
- Yes
- Resident & family council
- Resident
What inspectors found
The most recent findings from federal health inspections (16 citations on record — showing the latest 8). Every nursing home is inspected roughly once a year; most receive some citations.
2026-02-10Severity J — immediate jeopardyFrom a complaintQuality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
2025-10-14Severity D — potential for harmFrom a complaintInfection Control Deficiencies
Provide and implement an infection prevention and control program.
2022-08-11Severity E — potential for harmQuality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
2022-08-11Severity E — potential for harmPharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
2022-08-11Severity D — potential for harmResident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
2022-08-11Severity D — potential for harmResident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
2022-08-11Severity D — potential for harmQuality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
2022-08-11Severity D — potential for harmInfection Control Deficiencies
Provide and implement an infection prevention and control program.
Severity uses the CMS scope/severity scale: D–F = potential for harm, G–I = actual harm, J–L = immediate jeopardy. Source: CMS Care Compare health citations; data as of the latest federal release. Discuss any finding directly with the community on a tour.
Services & amenities
- ✓ Full automatic sprinkler system
- ✓ Medicare & Medicaid certified
- ✓ 24-hour licensed nursing
- ✓ On-site rehabilitation therapy
- ✓ Rehabilitation services
- ✓ Memory care
- ✓ Daily activities & events
Location
3549 Norriswood, Memphis, TN
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
Reviews & reputation
We aggregate ratings across Google, Yelp, and verified families — and link back to every source so you can read more.
Verified family reviews
No verified family reviews yet for Highlands Health and Rehabilitation Center.
Have a loved one here, or recently toured? Help other families by sharing your experience — we verify every review before it's published.
Talk to an advisor about this communityCommon questions about Highlands Health and Rehabilitation Center
How much does Highlands Health and Rehabilitation Center cost?
Highlands Health and Rehabilitation Center does not publish exact rates. Comparable skilled nursing in the Memphis, TN area typically runs $8,700–$10,880 per month (median $9,530, based on published survey medians adjusted for local prices). A Haven advisor can confirm current pricing for free.
What is Highlands Health and Rehabilitation Center's Medicare rating?
Medicare (CMS) rates Highlands Health and Rehabilitation Center 2 out of 5 stars overall, including 2/5 for health inspections, 2/5 for staffing, 3/5 for quality measures. The national average is about 3 stars.
How is the staffing at Highlands Health and Rehabilitation Center?
Staff provide about 3.36 total nurse hours per resident per day (national benchmark ≈ 3.9), and annual nursing-staff turnover is about 53.3% (national average ≈ 52%). These figures are reported to the federal government and updated regularly.
What did inspectors find at Highlands Health and Rehabilitation Center?
Highlands Health and Rehabilitation Center has 16 health citations on its recent federal inspection record (last standard survey: 2022-08-11). The full citation-by-citation detail, with severity levels, is published on this page.
Does Highlands Health and Rehabilitation Center have availability?
Typically 84% full — openings are usually available. Availability changes weekly — a Haven advisor can confirm current openings at no cost.
What types of care does Highlands Health and Rehabilitation Center offer?
Highlands Health and Rehabilitation Center in Memphis, TN offers skilled nursing and is licensed for 180 beds.
The best time to decide is before a crisis decides for you
Most families start this search after a fall, a hospital stay, or a caregiver reaching a breaking point — and end up choosing from whatever has a bed open that week. Families who plan even a few weeks ahead get to choose on quality, fit, and price instead of availability alone.
- Move-ins take time: assessments, paperwork, and preparation typically run 2–6 weeks in Memphis.
- The best communities fill first: top-rated communities often run a waitlist — touring early holds your place in line.
- Touring costs nothing and commits you to nothing — but it turns a future emergency into a calm, informed choice.
Your next steps — this week
- 1Confirm the fitCheck the inspection record and staffing data on this page against your loved one's needs.
- 2Get exact pricing & availabilityRequest current rates for Highlands Health and Rehabilitation Center — takes one minute, answered same day.
- 3Tour 2–3 communitiesCompare this community against two alternatives. Ask about staff turnover, all-in monthly cost, and care-plan changes.
- 4Hold a spotMost communities hold a residence with a small refundable deposit while you decide.
Data sources:CMS verifiedGoogleOfficial website
Last verified 2026-07-06. We refresh inspection data monthly and reviews continuously.
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