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Skilled NursingCMS verified

Hermitage Healthcare (the)

383 Mill Street, Worcester, MA 01602 · Worcester County

2.0CMS overall rating(508) 791-8131
46
Fair
Haven Scout Score
Our composite of CMS ratings, staffing, and safety. This community rates fair.
Hermitage Healthcare (the) photo 1Hermitage Healthcare (the) photo 2

Photos via google places.

Availability outlookFills quickly

Typically 91% full (92 of 101 beds occupied on an average day).

If this community is on your shortlist, checking current openings sooner rather than later genuinely matters here.

Source: federal census data (average daily residents vs. certified beds, CMS Care Compare). Confirm current openings with an advisor — availability changes weekly.

Our evaluation

An honest, data-grounded look at this community — every claim is drawn from public inspection data.

A below-average federal rating — worth a careful look in Worcester

Hermitage Healthcare (the) is a for-profit skilled nursing facility in Worcester, MA, with 101 certified beds and an average of about 92 residents per day. It operates as part of the Next Step Healthcare network.

Medicare rates it 2 out of 5 stars overall — below the national average of about 3 stars. Component ratings: 3/5 on health inspections, 3/5 on staffing, 1/5 on quality measures.

Staff provide about 3.57 total nurse hours per resident each day (0.52 of them from registered nurses), below the national benchmark of roughly 3.9 hours. Annual nursing-staff turnover is about 21.4%, better than the ~52% national average — a sign of staffing stability. On the safety record, CMS notes 12 health deficiencies at its most recent standard survey.

Strengths

  • Low staff turnover (continuity of care)
  • No federal fines on record
  • Full sprinkler system
  • Active resident & family council

Things to ask about

  • Below-average 2-star overall CMS rating
  • Below-average nurse staffing (3.57 hrs/resident/day)
  • 12 deficiencies at last survey
Best for: Families considering this community should tour in person, request the latest survey, and weigh it against higher-rated Worcester options — our advisors can help you compare.

At a glance

Certified beds
101
Avg. residents/day
92
Ownership
For profit - Corporation
Part of a chain
Next Step Healthcare
Continuing care
No
CMS provider #
225009

Federal quality ratings

From the U.S. Centers for Medicare & Medicaid Services (CMS), on a 1–5 star scale.

Overall rating
Health inspections
Staffing
Quality measures

Pricing & cost

We publish transparent estimates and verify exact pricing on request. No surprises.

Level of careMonthly costSource
Skilled Nursing$13,310–$16,580/mo (median $14,540)Local market estimate

2024–2026 published survey medians, state median adjusted to local Worcester prices (BEA regional price parities). Request a quote for exact pricing. Range spans semi-private to private rooms. How we estimate costs

Request exact pricing for Hermitage Healthcare (the)

Staffing & care

More nursing time per resident — and lower turnover — generally means more attentive care.

Total nurse hrs / resident / day
3.57
National avg ≈ 3.9
RN hrs / resident / day
0.52
National avg ≈ 0.75
Nursing staff turnover
21.4%
National avg ≈ 52%

Safety & inspection record

Federal inspectors survey nursing homes roughly once a year. Here's the latest on file.

Health deficiencies (last survey)
12
Federal fines
None on record
Total penalties
0
Last standard survey
2025-08-20
Sprinkler system
Yes
Resident & family council
Resident

What inspectors found

The most recent findings from federal health inspections (33 citations on record — showing the latest 8). Every nursing home is inspected roughly once a year; most receive some citations.

2025-08-20Severity E — potential for harmAdministration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

2025-08-20Severity E — potential for harmAdministration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

2025-08-20Severity D — potential for harmResident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

2025-08-20Severity D — potential for harmResident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

2025-08-20Severity D — potential for harmResident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

2025-08-20Severity D — potential for harmQuality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

2025-08-20Severity D — potential for harmQuality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

2025-08-20Severity D — potential for harmNursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Severity uses the CMS scope/severity scale: D–F = potential for harm, G–I = actual harm, J–L = immediate jeopardy. Source: CMS Care Compare health citations; data as of the latest federal release. Discuss any finding directly with the community on a tour.

Services & amenities

  • Full automatic sprinkler system
  • Medicare & Medicaid certified
  • 24-hour licensed nursing
  • On-site rehabilitation therapy

Location

383 Mill Street, Worcester, MA

  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours

Reviews & reputation

We aggregate ratings across Google, Yelp, and verified families — and link back to every source so you can read more.

Verified family reviews

No verified family reviews yet for Hermitage Healthcare (the).

Have a loved one here, or recently toured? Help other families by sharing your experience — we verify every review before it's published.

Talk to an advisor about this community

Common questions about Hermitage Healthcare (the)

How much does Hermitage Healthcare (the) cost?

Hermitage Healthcare (the) does not publish exact rates. Comparable skilled nursing in the Worcester, MA area typically runs $13,310–$16,580 per month (median $14,540, based on published survey medians adjusted for local prices). A Haven advisor can confirm current pricing for free.

What is Hermitage Healthcare (the)'s Medicare rating?

Medicare (CMS) rates Hermitage Healthcare (the) 2 out of 5 stars overall, including 3/5 for health inspections, 3/5 for staffing, 1/5 for quality measures. The national average is about 3 stars.

How is the staffing at Hermitage Healthcare (the)?

Staff provide about 3.57 total nurse hours per resident per day (national benchmark ≈ 3.9), and annual nursing-staff turnover is about 21.4% (national average ≈ 52%). These figures are reported to the federal government and updated regularly.

What did inspectors find at Hermitage Healthcare (the)?

Hermitage Healthcare (the) has 33 health citations on its recent federal inspection record (last standard survey: 2025-08-20). The full citation-by-citation detail, with severity levels, is published on this page.

Does Hermitage Healthcare (the) have availability?

Typically 91% full (92 of 101 beds occupied on an average day). Availability changes weekly — a Haven advisor can confirm current openings at no cost.

What types of care does Hermitage Healthcare (the) offer?

Hermitage Healthcare (the) in Worcester, MA offers skilled nursing and is licensed for 101 beds.

The best time to decide is before a crisis decides for you

Most families start this search after a fall, a hospital stay, or a caregiver reaching a breaking point — and end up choosing from whatever has a bed open that week. Families who plan even a few weeks ahead get to choose on quality, fit, and price instead of availability alone.

  • Move-ins take time: assessments, paperwork, and preparation typically run 2–6 weeks in Worcester.
  • The best communities fill first: top-rated communities often run a waitlist — touring early holds your place in line.
  • Touring costs nothing and commits you to nothing — but it turns a future emergency into a calm, informed choice.

Your next steps — this week

  1. 1
    Confirm the fit
    Check the inspection record and staffing data on this page against your loved one's needs.
  2. 2
    Get exact pricing & availability
    Request current rates for Hermitage Healthcare (the) — takes one minute, answered same day.
  3. 3
    Tour 2–3 communities
    Compare this community against two alternatives. Ask about staff turnover, all-in monthly cost, and care-plan changes.
  4. 4
    Hold a spot
    Most communities hold a residence with a small refundable deposit while you decide.
Data sources:CMS verifiedGoogle

Last verified 2026-07-06. We refresh inspection data monthly and reviews continuously.

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