Friendship Village
Scout 96Kalamazoo, MI · 57 beds
5.0CMS rating
Skilled NursingContinuing Care (CCRC / Life Plan)● Fills quickly
One of Kalamazoo's top-rated skilled nursing communities.
Est. $9,970–$12,550/mo
View full evaluation →Skilled NursingContinuing Care (CCRC / Life Plan)CMS verified
Harold and Grace Upjohn Community Care Center
2400 Portage St, Kalamazoo, MI 49001 · Kalamazoo County
3.0CMS overall rating(269) 381-4290
67
GoodHaven Scout Score
Our composite of CMS ratings, staffing, and safety. This community rates good.Availability outlook● Fills quickly
Typically 94% full (82 of 87 beds occupied on an average day).
If this community is on your shortlist, checking current openings sooner rather than later genuinely matters here.
Source: federal census data (average daily residents vs. certified beds, CMS Care Compare). Confirm current openings with an advisor — availability changes weekly.
Our evaluation
An honest, data-grounded look at this community — every claim is drawn from public inspection data.
A solid, federally rated skilled nursing option in Kalamazoo
Harold and Grace Upjohn Community Care Center is a non-profit skilled nursing facility in Kalamazoo, MI, with 87 certified beds and an average of about 82 residents per day. It is part of a continuing care retirement community, so residents can often move between levels of care on one campus.
Medicare rates it 3 out of 5 stars overall — right around the national average. Component ratings: 2/5 on health inspections, 4/5 on staffing, 5/5 on quality measures.
Staff provide about 3.65 total nurse hours per resident each day (0.86 of them from registered nurses), below the national benchmark of roughly 3.9 hours. Annual nursing-staff turnover is about 44.2%, better than the ~52% national average — a sign of staffing stability. On the safety record, CMS notes 21 health deficiencies at its most recent standard survey, and 2 federal fines totaling $31,186 in the recent record.
Strengths
- ✓Full sprinkler system
- ✓Active resident & family council
Things to ask about
- •Below-average health-inspection rating
- •Below-average nurse staffing (3.65 hrs/resident/day)
- •21 deficiencies at last survey
- •$31,186 in federal fines
Best for: Families weighing a dependable, mid-rated skilled nursing option in Kalamazoo, especially when location or Medicaid acceptance matters.
At a glance
- Certified beds
- 87
- Avg. residents/day
- 82
- Ownership
- Non profit - Corporation
- Part of a chain
- Independent
- Continuing care
- Yes — multiple care levels
- CMS provider #
- 235050
Federal quality ratings
From the U.S. Centers for Medicare & Medicaid Services (CMS), on a 1–5 star scale.
Overall rating
Health inspections
Staffing
Quality measures
Pricing & cost
We publish transparent estimates and verify exact pricing on request. No surprises.
| Level of care | Monthly cost | Source |
|---|---|---|
| Skilled Nursing | $9,970–$12,550/mo (median $10,950) | Local market estimate |
| Continuing Care (CCRC / Life Plan) | $2,300–$6,450/mo (median $5,950) | Local market estimate |
2024–2026 published survey medians, state median adjusted to local Kalamazoo prices (BEA regional price parities). Request a quote for exact pricing. Range spans semi-private to private rooms. How we estimate costs
Staffing & care
More nursing time per resident — and lower turnover — generally means more attentive care.
- Total nurse hrs / resident / day
- 3.65
- National avg ≈ 3.9
- RN hrs / resident / day
- 0.86
- National avg ≈ 0.75
- Nursing staff turnover
- 44.2%
- National avg ≈ 52%
Safety & inspection record
Federal inspectors survey nursing homes roughly once a year. Here's the latest on file.
- Health deficiencies (last survey)
- 21
- Federal fines
- 2 ($31,186)
- Total penalties
- 3
- Last standard survey
- 2025-03-12
- Sprinkler system
- Yes
- Resident & family council
- Resident
What inspectors found
The most recent findings from federal health inspections (56 citations on record — showing the latest 8). Every nursing home is inspected roughly once a year; most receive some citations.
2026-04-17Severity E — potential for harmFrom a complaintQuality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
2026-04-17Severity E — potential for harmFrom a complaintQuality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
2026-04-17Severity E — potential for harmFrom a complaintEnvironmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
2026-04-17Severity D — potential for harmFrom a complaintResident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
2025-09-17Severity D — potential for harmFrom a complaintResident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
2025-09-17Severity D — potential for harmFrom a complaintQuality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
2025-09-17Severity D — potential for harmFrom a complaintResident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
2025-08-05Severity D — potential for harmFrom a complaintFreedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity uses the CMS scope/severity scale: D–F = potential for harm, G–I = actual harm, J–L = immediate jeopardy. Source: CMS Care Compare health citations; data as of the latest federal release. Discuss any finding directly with the community on a tour.
Penalty history
Federal fines and Medicare/Medicaid payment denials on record.
| Date | Type | Amount |
|---|---|---|
| 2025-03-12 | Payment denial | — |
| 2024-04-17 | Fine | $15,593 |
| 2023-11-20 | Fine | $15,593 |
Services & amenities
- ✓ Continuing care community (multiple care levels on one campus)
- ✓ Full automatic sprinkler system
- ✓ Medicare & Medicaid certified
- ✓ 24-hour licensed nursing
- ✓ On-site rehabilitation therapy
Location
2400 Portage St, Kalamazoo, MI
Reviews & reputation
We aggregate ratings across Google, Yelp, and verified families — and link back to every source so you can read more.
Verified family reviews
No verified family reviews yet for Harold and Grace Upjohn Community Care Center.
Have a loved one here, or recently toured? Help other families by sharing your experience — we verify every review before it's published.
Talk to an advisor about this communityCommon questions about Harold and Grace Upjohn Community Care Center
How much does Harold and Grace Upjohn Community Care Center cost?
Harold and Grace Upjohn Community Care Center does not publish exact rates. Comparable skilled nursing in the Kalamazoo, MI area typically runs $9,970–$12,550 per month (median $10,950, based on published survey medians adjusted for local prices). A Haven advisor can confirm current pricing for free.
What is Harold and Grace Upjohn Community Care Center's Medicare rating?
Medicare (CMS) rates Harold and Grace Upjohn Community Care Center 3 out of 5 stars overall, including 2/5 for health inspections, 4/5 for staffing, 5/5 for quality measures. The national average is about 3 stars.
How is the staffing at Harold and Grace Upjohn Community Care Center?
Staff provide about 3.65 total nurse hours per resident per day (national benchmark ≈ 3.9), and annual nursing-staff turnover is about 44.2% (national average ≈ 52%). These figures are reported to the federal government and updated regularly.
What did inspectors find at Harold and Grace Upjohn Community Care Center?
Harold and Grace Upjohn Community Care Center has 56 health citations on its recent federal inspection record (last standard survey: 2025-03-12). The full citation-by-citation detail, with severity levels, is published on this page.
Does Harold and Grace Upjohn Community Care Center have availability?
Typically 94% full (82 of 87 beds occupied on an average day). Availability changes weekly — a Haven advisor can confirm current openings at no cost.
What types of care does Harold and Grace Upjohn Community Care Center offer?
Harold and Grace Upjohn Community Care Center in Kalamazoo, MI offers skilled nursing, continuing care (ccrc / life plan) and is licensed for 87 beds.
The best time to decide is before a crisis decides for you
Most families start this search after a fall, a hospital stay, or a caregiver reaching a breaking point — and end up choosing from whatever has a bed open that week. Families who plan even a few weeks ahead get to choose on quality, fit, and price instead of availability alone.
- Move-ins take time: assessments, paperwork, and preparation typically run 2–6 weeks in Kalamazoo.
- The best communities fill first: top-rated communities often run a waitlist — touring early holds your place in line.
- Touring costs nothing and commits you to nothing — but it turns a future emergency into a calm, informed choice.
Your next steps — this week
- 1Confirm the fitCheck the inspection record and staffing data on this page against your loved one's needs.
- 2Get exact pricing & availabilityRequest current rates for Harold and Grace Upjohn Community Care Center — takes one minute, answered same day.
- 3Tour 2–3 communitiesCompare this community against two alternatives. Ask about staff turnover, all-in monthly cost, and care-plan changes.
- 4Hold a spotMost communities hold a residence with a small refundable deposit while you decide.
Data sources:CMS verifiedGoogle
Last verified 2026-07-06. We refresh inspection data monthly and reviews continuously.
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