Center at Zaragoza, LLC
Scout 74El Paso, TX · 80 beds
4.0CMS rating
Skilled NursingModerate availability
A highly rated skilled nursing and rehab community in El Paso.
Est. $4,820–$7,230/mo
View full evaluation →Skilled NursingCMS verified
Franklin Heights Nursing & Rehabilitation
223 S Resler, El Paso, TX 79912 · El Paso County
Residents enjoy the best quality of nursing home care in El Paso, Texas. You will experience delicious meals, rehabilitation care, and an active Our residents enjoy the best quality skilled nursing home and rehab care in El Paso, TX. You will experience delicious meals, regular connection with your loved ones, and an …
35
Use CautionHaven Scout Score
Our composite of CMS ratings, staffing, and safety. This community rates use caution.
Photos via google places, facility website.
Availability outlookModerate availability
Typically 80% full — openings are usually available.
Source: federal census data (average daily residents vs. certified beds, CMS Care Compare). Confirm current openings with an advisor — availability changes weekly.
Our evaluation
An honest, data-grounded look at this community — every claim is drawn from public inspection data.
A below-average federal rating — worth a careful look in El Paso
Franklin Heights Nursing & Rehabilitation is a for-profit skilled nursing facility in El Paso, TX, with 132 certified beds and an average of about 105 residents per day. It operates as part of the Creative Solutions in Healthcare network.
Medicare rates it 2 out of 5 stars overall — below the national average of about 3 stars. Component ratings: 1/5 on health inspections, 1/5 on staffing, 5/5 on quality measures.
Staff provide about 2.88 total nurse hours per resident each day (0.21 of them from registered nurses), below the national benchmark of roughly 3.9 hours. Annual nursing-staff turnover is about 96.6%, higher than the ~52% national average. On the safety record, CMS notes 16 health deficiencies at its most recent standard survey, and 2 federal fines totaling $191,503 in the recent record.
Strengths
- ✓Full sprinkler system
- ✓Active resident & family council
Things to ask about
- •Below-average 2-star overall CMS rating
- •Below-average health-inspection rating
- •Below-average nurse staffing (2.88 hrs/resident/day)
- •High staff turnover (96.6%)
- •16 deficiencies at last survey
- •$191,503 in federal fines
Best for: Families considering this community should tour in person, request the latest survey, and weigh it against higher-rated El Paso options — our advisors can help you compare.
At a glance
- Certified beds
- 132
- Avg. residents/day
- 105
- Ownership
- For profit - Partnership
- Part of a chain
- Creative Solutions in Healthcare
- Continuing care
- No
- CMS provider #
- 675479
Federal quality ratings
From the U.S. Centers for Medicare & Medicaid Services (CMS), on a 1–5 star scale.
Overall rating
Health inspections
Staffing
Quality measures
Pricing & cost
We publish transparent estimates and verify exact pricing on request. No surprises.
| Level of care | Monthly cost | Source |
|---|---|---|
| Skilled Nursing | $4,820–$7,230/mo (median $5,820) | Local market estimate |
2024–2026 published survey medians, state median adjusted to local El Paso prices (BEA regional price parities). Request a quote for exact pricing. Range spans semi-private to private rooms. How we estimate costs
Staffing & care
More nursing time per resident — and lower turnover — generally means more attentive care.
- Total nurse hrs / resident / day
- 2.88
- National avg ≈ 3.9
- RN hrs / resident / day
- 0.21
- National avg ≈ 0.75
- Nursing staff turnover
- 96.6%
- National avg ≈ 52%
Safety & inspection record
Federal inspectors survey nursing homes roughly once a year. Here's the latest on file.
- Health deficiencies (last survey)
- 16
- Federal fines
- 2 ($191,503)
- Total penalties
- 3
- Last standard survey
- 2025-07-24
- Sprinkler system
- Yes
- Resident & family council
- Resident
What inspectors found
The most recent findings from federal health inspections (77 citations on record — showing the latest 8). Every nursing home is inspected roughly once a year; most receive some citations.
2026-03-27Severity D — potential for harmFrom a complaintResident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
2026-03-27Severity D — potential for harmFrom a complaintQuality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
2026-01-09Severity E — potential for harmFrom a complaintResident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
2026-01-09Severity E — potential for harmFrom a complaintFreedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
2026-01-09Severity E — potential for harmFrom a complaintAdministration Deficiencies
Hire a qualified full-time social worker in a facility with more than 120 beds.
2025-11-26Severity D — potential for harmFrom a complaintFreedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
2025-11-25Severity D — potential for harmFrom a complaintResident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
2025-11-25Severity D — potential for harmFrom a complaintPharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity uses the CMS scope/severity scale: D–F = potential for harm, G–I = actual harm, J–L = immediate jeopardy. Source: CMS Care Compare health citations; data as of the latest federal release. Discuss any finding directly with the community on a tour.
Penalty history
Federal fines and Medicare/Medicaid payment denials on record.
| Date | Type | Amount |
|---|---|---|
| 2024-01-22 | Fine | $24,441 |
| 2024-01-22 | Fine | $167,062 |
| 2024-01-22 | Payment denial | — |
Services & amenities
- ✓ Full automatic sprinkler system
- ✓ Medicare & Medicaid certified
- ✓ 24-hour licensed nursing
- ✓ On-site rehabilitation therapy
- ✓ Rehabilitation services
- ✓ 24-hour staff
Location
223 S Resler, El Paso, TX
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
Reviews & reputation
We aggregate ratings across Google, Yelp, and verified families — and link back to every source so you can read more.
Verified family reviews
No verified family reviews yet for Franklin Heights Nursing & Rehabilitation.
Have a loved one here, or recently toured? Help other families by sharing your experience — we verify every review before it's published.
Talk to an advisor about this communityCommon questions about Franklin Heights Nursing & Rehabilitation
How much does Franklin Heights Nursing & Rehabilitation cost?
Franklin Heights Nursing & Rehabilitation does not publish exact rates. Comparable skilled nursing in the El Paso, TX area typically runs $4,820–$7,230 per month (median $5,820, based on published survey medians adjusted for local prices). A Haven advisor can confirm current pricing for free.
What is Franklin Heights Nursing & Rehabilitation's Medicare rating?
Medicare (CMS) rates Franklin Heights Nursing & Rehabilitation 2 out of 5 stars overall, including 1/5 for health inspections, 1/5 for staffing, 5/5 for quality measures. The national average is about 3 stars.
How is the staffing at Franklin Heights Nursing & Rehabilitation?
Staff provide about 2.88 total nurse hours per resident per day (national benchmark ≈ 3.9), and annual nursing-staff turnover is about 96.6% (national average ≈ 52%). These figures are reported to the federal government and updated regularly.
What did inspectors find at Franklin Heights Nursing & Rehabilitation?
Franklin Heights Nursing & Rehabilitation has 77 health citations on its recent federal inspection record (last standard survey: 2025-07-24). The full citation-by-citation detail, with severity levels, is published on this page.
Does Franklin Heights Nursing & Rehabilitation have availability?
Typically 80% full — openings are usually available. Availability changes weekly — a Haven advisor can confirm current openings at no cost.
What types of care does Franklin Heights Nursing & Rehabilitation offer?
Franklin Heights Nursing & Rehabilitation in El Paso, TX offers skilled nursing and is licensed for 132 beds.
The best time to decide is before a crisis decides for you
Most families start this search after a fall, a hospital stay, or a caregiver reaching a breaking point — and end up choosing from whatever has a bed open that week. Families who plan even a few weeks ahead get to choose on quality, fit, and price instead of availability alone.
- Move-ins take time: assessments, paperwork, and preparation typically run 2–6 weeks in El Paso.
- The best communities fill first: top-rated communities often run a waitlist — touring early holds your place in line.
- Touring costs nothing and commits you to nothing — but it turns a future emergency into a calm, informed choice.
Your next steps — this week
- 1Confirm the fitCheck the inspection record and staffing data on this page against your loved one's needs.
- 2Get exact pricing & availabilityRequest current rates for Franklin Heights Nursing & Rehabilitation — takes one minute, answered same day.
- 3Tour 2–3 communitiesCompare this community against two alternatives. Ask about staff turnover, all-in monthly cost, and care-plan changes.
- 4Hold a spotMost communities hold a residence with a small refundable deposit while you decide.
Data sources:CMS verifiedGoogleOfficial website
Last verified 2026-07-06. We refresh inspection data monthly and reviews continuously.
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