Boston Home, INC (the)
Scout 97Boston, MA · 96 beds
5.0CMS rating
Skilled Nursing● Very limited availability
One of Boston's top-rated skilled nursing communities.
Est. $14,050–$17,500/mo
View full evaluation →Skilled NursingCMS verified
Charlwell House Health and Rehabilitation
305 Walpole Street, Norwood, MA 02062 · Norfolk County
39
Use CautionHaven Scout Score
Our composite of CMS ratings, staffing, and safety. This community rates use caution.
Photos via google places, facility website.
Availability outlookUsually has openings
Typically 59% full — availability is generally good.
Source: federal census data (average daily residents vs. certified beds, CMS Care Compare). Confirm current openings with an advisor — availability changes weekly.
Our evaluation
An honest, data-grounded look at this community — every claim is drawn from public inspection data.
A low federal rating — review the details closely
Charlwell House Health and Rehabilitation is a for-profit skilled nursing facility in Norwood, MA, with 124 certified beds and an average of about 73 residents per day. It operates as part of the Best Care Services network.
Medicare rates it 1 out of 5 stars overall — below the national average of about 3 stars. Component ratings: 2/5 on health inspections, 4/5 on staffing, 1/5 on quality measures.
Staff provide about 3.34 total nurse hours per resident each day (0.71 of them from registered nurses), below the national benchmark of roughly 3.9 hours. Annual nursing-staff turnover is about 29%, better than the ~52% national average — a sign of staffing stability. On the safety record, CMS notes 13 health deficiencies at its most recent standard survey.
Strengths
- ✓Low staff turnover (continuity of care)
- ✓No federal fines on record
- ✓Full sprinkler system
- ✓Active resident & family council
Things to ask about
- •Below-average 1-star overall CMS rating
- •Below-average health-inspection rating
- •Below-average nurse staffing (3.34 hrs/resident/day)
- •13 deficiencies at last survey
Best for: Families considering this community should tour in person, request the latest survey, and weigh it against higher-rated Norwood options — our advisors can help you compare.
At a glance
- Certified beds
- 124
- Avg. residents/day
- 73
- Ownership
- For profit - Limited Liability company
- Part of a chain
- Best Care Services
- Continuing care
- No
- CMS provider #
- 225208
Federal quality ratings
From the U.S. Centers for Medicare & Medicaid Services (CMS), on a 1–5 star scale.
Overall rating
Health inspections
Staffing
Quality measures
Pricing & cost
We publish transparent estimates and verify exact pricing on request. No surprises.
| Level of care | Monthly cost | Source |
|---|---|---|
| Skilled Nursing | $14,050–$17,500/mo (median $15,350) | Local market estimate |
2024–2026 published survey medians, state median adjusted to local Boston prices (BEA regional price parities). Request a quote for exact pricing. Range spans semi-private to private rooms. How we estimate costs
Staffing & care
More nursing time per resident — and lower turnover — generally means more attentive care.
- Total nurse hrs / resident / day
- 3.34
- National avg ≈ 3.9
- RN hrs / resident / day
- 0.71
- National avg ≈ 0.75
- Nursing staff turnover
- 29%
- National avg ≈ 52%
Safety & inspection record
Federal inspectors survey nursing homes roughly once a year. Here's the latest on file.
- Health deficiencies (last survey)
- 13
- Federal fines
- None on record
- Total penalties
- 0
- Last standard survey
- 2025-05-30
- Sprinkler system
- Yes
- Resident & family council
- Resident
What inspectors found
The most recent findings from federal health inspections (63 citations on record — showing the latest 8). Every nursing home is inspected roughly once a year; most receive some citations.
2025-05-30Severity E — potential for harmResident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
2025-05-30Severity E — potential for harmQuality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
2025-05-30Severity E — potential for harmPharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compar…
2025-05-30Severity E — potential for harmInfection Control Deficiencies
Provide and implement an infection prevention and control program.
2025-05-30Severity D — potential for harmResident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
2025-05-30Severity D — potential for harmResident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
2025-05-30Severity D — potential for harmResident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
2025-05-30Severity D — potential for harmQuality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity uses the CMS scope/severity scale: D–F = potential for harm, G–I = actual harm, J–L = immediate jeopardy. Source: CMS Care Compare health citations; data as of the latest federal release. Discuss any finding directly with the community on a tour.
Services & amenities
- ✓ Full automatic sprinkler system
- ✓ Medicare & Medicaid certified
- ✓ 24-hour licensed nursing
- ✓ On-site rehabilitation therapy
- ✓ Occupational therapy
- ✓ Rehabilitation services
- ✓ Restaurant-style dining
- ✓ On-site salon / barber
- ✓ Daily activities & events
Location
305 Walpole Street, Norwood, MA
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
Reviews & reputation
We aggregate ratings across Google, Yelp, and verified families — and link back to every source so you can read more.
Verified family reviews
No verified family reviews yet for Charlwell House Health and Rehabilitation.
Have a loved one here, or recently toured? Help other families by sharing your experience — we verify every review before it's published.
Talk to an advisor about this communityCommon questions about Charlwell House Health and Rehabilitation
How much does Charlwell House Health and Rehabilitation cost?
Charlwell House Health and Rehabilitation does not publish exact rates. Comparable skilled nursing in the Norwood, MA area typically runs $14,050–$17,500 per month (median $15,350, based on published survey medians adjusted for local prices). A Haven advisor can confirm current pricing for free.
What is Charlwell House Health and Rehabilitation's Medicare rating?
Medicare (CMS) rates Charlwell House Health and Rehabilitation 1 out of 5 stars overall, including 2/5 for health inspections, 4/5 for staffing, 1/5 for quality measures. The national average is about 3 stars.
How is the staffing at Charlwell House Health and Rehabilitation?
Staff provide about 3.34 total nurse hours per resident per day (national benchmark ≈ 3.9), and annual nursing-staff turnover is about 29% (national average ≈ 52%). These figures are reported to the federal government and updated regularly.
What did inspectors find at Charlwell House Health and Rehabilitation?
Charlwell House Health and Rehabilitation has 63 health citations on its recent federal inspection record (last standard survey: 2025-05-30). The full citation-by-citation detail, with severity levels, is published on this page.
Does Charlwell House Health and Rehabilitation have availability?
Typically 59% full — availability is generally good. Availability changes weekly — a Haven advisor can confirm current openings at no cost.
What types of care does Charlwell House Health and Rehabilitation offer?
Charlwell House Health and Rehabilitation in Norwood, MA offers skilled nursing and is licensed for 124 beds.
The best time to decide is before a crisis decides for you
Most families start this search after a fall, a hospital stay, or a caregiver reaching a breaking point — and end up choosing from whatever has a bed open that week. Families who plan even a few weeks ahead get to choose on quality, fit, and price instead of availability alone.
- Move-ins take time: assessments, paperwork, and preparation typically run 2–6 weeks in Boston.
- The best communities fill first: top-rated communities often run a waitlist — touring early holds your place in line.
- Touring costs nothing and commits you to nothing — but it turns a future emergency into a calm, informed choice.
Your next steps — this week
- 1Confirm the fitCheck the inspection record and staffing data on this page against your loved one's needs.
- 2Get exact pricing & availabilityRequest current rates for Charlwell House Health and Rehabilitation — takes one minute, answered same day.
- 3Tour 2–3 communitiesCompare this community against two alternatives. Ask about staff turnover, all-in monthly cost, and care-plan changes.
- 4Hold a spotMost communities hold a residence with a small refundable deposit while you decide.
Data sources:CMS verifiedGoogleOfficial website
Last verified 2026-07-06. We refresh inspection data monthly and reviews continuously.
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