Skilled NursingCMS verified

Carlton at the Lake, the

725 West Montrose Avenue, Chicago, IL 60613 · Cook County

Experience personal attention and progressive medical care at The Carlton, offering post-hospital rehab and skilled nursing in a warm, attentive environment.

2.0CMS overall rating(773) 929-1700 Visit website ↗

Use Caution

Haven Scout Score

Our composite of CMS ratings, staffing, and safety. This community rates use caution.

Photos via google places, facility website.

Availability outlookModerate availability

Typically 71% full — openings are usually available.

Source: federal census data (average daily residents vs. certified beds, CMS Care Compare). Confirm current openings with an advisor — availability changes weekly.

Our evaluation

An honest, data-grounded look at this community — every claim is drawn from public inspection data.

A below-average federal rating — worth a careful look in Chicago

Carlton at the Lake, the is a for-profit skilled nursing facility in Chicago, IL, with 244 certified beds and an average of about 173 residents per day. It operates as part of the Legacy Healthcare network.

Medicare rates it 2 out of 5 stars overall — below the national average of about 3 stars. Component ratings: 2/5 on health inspections, 2/5 on staffing, 3/5 on quality measures.

Staff provide about 3.15 total nurse hours per resident each day (0.74 of them from registered nurses), below the national benchmark of roughly 3.9 hours. Annual nursing-staff turnover is about 35.6%, better than the ~52% national average — a sign of staffing stability. On the safety record, CMS notes 21 health deficiencies at its most recent standard survey, and 4 federal fines totaling $241,131 in the recent record.

Strengths

✓Low staff turnover (continuity of care)
✓Full sprinkler system
✓Active resident & family council

Things to ask about

•Below-average 2-star overall CMS rating
•Below-average health-inspection rating
•Below-average nurse staffing (3.15 hrs/resident/day)
•21 deficiencies at last survey
•$241,131 in federal fines

Best for: Families considering this community should tour in person, request the latest survey, and weigh it against higher-rated Chicago options — our advisors can help you compare.

At a glance

Certified beds: 244
Avg. residents/day: 173
Ownership: For profit - Limited Liability company
Part of a chain: Legacy Healthcare
Continuing care: No
CMS provider #: 145679

Federal quality ratings

From the U.S. Centers for Medicare & Medicaid Services (CMS), on a 1–5 star scale.

Overall rating

Health inspections

Staffing

Quality measures

Pricing & cost

We publish transparent estimates and verify exact pricing on request. No surprises.

Level of care	Monthly cost	Source
Skilled Nursing	$7,790–$10,410/mo (median $8,830)	Local market estimate

2024–2026 published survey medians, state median adjusted to local Chicago prices (BEA regional price parities). Request a quote for exact pricing. Range spans semi-private to private rooms. How we estimate costs

Request exact pricing for Carlton at the Lake, the →

Staffing & care

More nursing time per resident — and lower turnover — generally means more attentive care.

Total nurse hrs / resident / day: 3.15; National avg ≈ 3.9
RN hrs / resident / day: 0.74; National avg ≈ 0.75
Nursing staff turnover: 35.6%; National avg ≈ 52%

Safety & inspection record

Federal inspectors survey nursing homes roughly once a year. Here's the latest on file.

Health deficiencies (last survey): 21
Federal fines: 4 ($241,131)
Total penalties: 5
Last standard survey: 2025-04-11
Sprinkler system: Yes
Resident & family council: Resident

What inspectors found

The most recent findings from federal health inspections (61 citations on record — showing the latest 8). Every nursing home is inspected roughly once a year; most receive some citations.

2026-03-05Severity E — potential for harmFrom a complaintPharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

2026-03-05Severity D — potential for harmFrom a complaintResident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

2026-03-05Severity D — potential for harmFrom a complaintResident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

2026-03-05Severity D — potential for harmFrom a complaintQuality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

2026-03-05Severity D — potential for harmFrom a complaintNutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

2025-11-21Severity F — potential for harmFrom a complaintFreedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

2025-11-21Severity D — potential for harmFrom a complaintFreedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

2025-11-07Severity D — potential for harmFrom a complaintFreedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Severity uses the CMS scope/severity scale: D–F = potential for harm, G–I = actual harm, J–L = immediate jeopardy. Source: CMS Care Compare health citations; data as of the latest federal release. Discuss any finding directly with the community on a tour.

Penalty history

Federal fines and Medicare/Medicaid payment denials on record.

Date	Type	Amount
2024-03-15	Fine	$16,822
2024-01-19	Fine	$16,052
2023-11-02	Fine	$11,180
2023-11-02	Payment denial	—
2023-10-04	Fine	$197,077

Services & amenities

✓ Full automatic sprinkler system
✓ Medicare & Medicaid certified
✓ 24-hour licensed nursing
✓ On-site rehabilitation therapy
✓ Rehabilitation services
✓ Respite / short-term stays
✓ Restaurant-style dining
✓ Housekeeping & laundry
✓ Daily activities & events
✓ Private rooms available
✓ Concierge services
✓ 24/7 staff

Location

725 West Montrose Avenue, Chicago, IL

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Reviews & reputation

We aggregate ratings across Google, Yelp, and verified families — and link back to every source so you can read more.

Google

3.4

109 reviews →

Verified family reviews

No verified family reviews yet for Carlton at the Lake, the.

Have a loved one here, or recently toured? Help other families by sharing your experience — we verify every review before it's published.

Talk to an advisor about this community

Common questions about Carlton at the Lake, the

How much does Carlton at the Lake, the cost?

Carlton at the Lake, the does not publish exact rates. Comparable skilled nursing in the Chicago, IL area typically runs $7,790–$10,410 per month (median $8,830, based on published survey medians adjusted for local prices). A Haven advisor can confirm current pricing for free.

What is Carlton at the Lake, the's Medicare rating?

Medicare (CMS) rates Carlton at the Lake, the 2 out of 5 stars overall, including 2/5 for health inspections, 2/5 for staffing, 3/5 for quality measures. The national average is about 3 stars.

How is the staffing at Carlton at the Lake, the?

Staff provide about 3.15 total nurse hours per resident per day (national benchmark ≈ 3.9), and annual nursing-staff turnover is about 35.6% (national average ≈ 52%). These figures are reported to the federal government and updated regularly.

What did inspectors find at Carlton at the Lake, the?

Carlton at the Lake, the has 61 health citations on its recent federal inspection record (last standard survey: 2025-04-11). The full citation-by-citation detail, with severity levels, is published on this page.

Does Carlton at the Lake, the have availability?

Typically 71% full — openings are usually available. Availability changes weekly — a Haven advisor can confirm current openings at no cost.

What types of care does Carlton at the Lake, the offer?

Carlton at the Lake, the in Chicago, IL offers skilled nursing and is licensed for 244 beds.

The best time to decide is before a crisis decides for you

Most families start this search after a fall, a hospital stay, or a caregiver reaching a breaking point — and end up choosing from whatever has a bed open that week. Families who plan even a few weeks ahead get to choose on quality, fit, and price instead of availability alone.

Move-ins take time: assessments, paperwork, and preparation typically run 2–6 weeks in Chicago.
The best communities fill first: top-rated communities often run a waitlist — touring early holds your place in line.
Touring costs nothing and commits you to nothing — but it turns a future emergency into a calm, informed choice.

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Your next steps — this week

1
Confirm the fit
Check the inspection record and staffing data on this page against your loved one's needs.
2
Get exact pricing & availability
Request current rates for Carlton at the Lake, the — takes one minute, answered same day.
3
Tour 2–3 communities
Compare this community against two alternatives. Ask about staff turnover, all-in monthly cost, and care-plan changes.
4
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