Skilled NursingCMS verified

Willowdale Health Services

1610 Hoover St, New Holstein, WI 53061 · Calumet County

Willowdale Health Services in New Holstein offers short-term rehab and long-term care. Experienced, long-tenured staff ensures outstanding, personalized care.

4.0CMS overall rating(920) 898-5706 Visit website ↗

Strong

Haven Scout Score

Our composite of CMS ratings, staffing, and safety. This community rates strong.

Photos via google places, facility website.

Availability outlookUsually has openings

Typically 48% full — availability is generally good.

Source: federal census data (average daily residents vs. certified beds, CMS Care Compare). Confirm current openings with an advisor — availability changes weekly.

Our evaluation

An honest, data-grounded look at this community — every claim is drawn from public inspection data.

A highly rated skilled nursing and rehab community in New Holstein

Willowdale Health Services is a for-profit skilled nursing facility in New Holstein, WI, with 49 certified beds and an average of about 23 residents per day. It operates as part of the North Shore Healthcare network.

Medicare rates it 4 out of 5 stars overall — above the national average of about 3 stars. Component ratings: 4/5 on health inspections, 4/5 on staffing, 2/5 on quality measures.

Staff provide about 3.83 total nurse hours per resident each day (1.31 of them from registered nurses), below the national benchmark of roughly 3.9 hours. Annual nursing-staff turnover is about 39.3%, better than the ~52% national average — a sign of staffing stability. On the safety record, CMS notes 5 health deficiencies at its most recent standard survey.

Strengths

✓Strong health-inspection rating
✓Low staff turnover (continuity of care)
✓No federal fines on record
✓Full sprinkler system
✓Active resident & family council

Things to ask about

•Below-average nurse staffing (3.83 hrs/resident/day)

Best for: Families who want a highly rated, well-staffed setting in New Holstein for 24/7 skilled nursing or post-hospital rehabilitation.

At a glance

Certified beds: 49
Avg. residents/day: 23
Ownership: For profit - Limited Liability company
Part of a chain: North Shore Healthcare
Continuing care: No
CMS provider #: 525411

Federal quality ratings

From the U.S. Centers for Medicare & Medicaid Services (CMS), on a 1–5 star scale.

Overall rating

Health inspections

Staffing

Quality measures

Pricing & cost

We publish transparent estimates and verify exact pricing on request. No surprises.

Level of care	Monthly cost	Source
Skilled Nursing	$9,400–$12,160/mo (median $10,470)	Local market estimate

2024–2026 published survey medians, state median adjusted to local Appleton prices (BEA regional price parities). Request a quote for exact pricing. Range spans semi-private to private rooms. How we estimate costs

Request exact pricing for Willowdale Health Services →

Staffing & care

More nursing time per resident — and lower turnover — generally means more attentive care.

Total nurse hrs / resident / day: 3.83; National avg ≈ 3.9
RN hrs / resident / day: 1.31; National avg ≈ 0.75
Nursing staff turnover: 39.3%; National avg ≈ 52%

Safety & inspection record

Federal inspectors survey nursing homes roughly once a year. Here's the latest on file.

Health deficiencies (last survey): 5
Federal fines: None on record
Total penalties: 0
Last standard survey: 2024-10-02
Sprinkler system: Yes
Resident & family council: Resident

What inspectors found

The most recent findings from federal health inspections (16 citations on record — showing the latest 8). Every nursing home is inspected roughly once a year; most receive some citations.

2025-01-22Severity D — potential for harmFrom a complaintResident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

2024-10-02Severity E — potential for harmPharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compar…

2024-10-02Severity D — potential for harmFreedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

2024-10-02Severity D — potential for harmResident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

2024-10-02Severity D — potential for harmQuality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

2024-10-02Severity D — potential for harmQuality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

2024-10-02Severity D — potential for harmFrom a complaintFreedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

2024-10-02Severity D — potential for harmFrom a complaintFreedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Severity uses the CMS scope/severity scale: D–F = potential for harm, G–I = actual harm, J–L = immediate jeopardy. Source: CMS Care Compare health citations; data as of the latest federal release. Discuss any finding directly with the community on a tour.

Services & amenities

✓ Full automatic sprinkler system
✓ Medicare & Medicaid certified
✓ 24-hour licensed nursing
✓ On-site rehabilitation therapy
✓ Physical therapy
✓ Occupational therapy
✓ Rehabilitation services
✓ Daily activities & events

Location

1610 Hoover St, New Holstein, WI

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Reviews & reputation

We aggregate ratings across Google, Yelp, and verified families — and link back to every source so you can read more.

Google

4.7

3 reviews →

Verified family reviews

No verified family reviews yet for Willowdale Health Services.

Have a loved one here, or recently toured? Help other families by sharing your experience — we verify every review before it's published.

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Common questions about Willowdale Health Services

How much does Willowdale Health Services cost?

Willowdale Health Services does not publish exact rates. Comparable skilled nursing in the New Holstein, WI area typically runs $9,400–$12,160 per month (median $10,470, based on published survey medians adjusted for local prices). A Haven advisor can confirm current pricing for free.

What is Willowdale Health Services's Medicare rating?

Medicare (CMS) rates Willowdale Health Services 4 out of 5 stars overall, including 4/5 for health inspections, 4/5 for staffing, 2/5 for quality measures. The national average is about 3 stars.

How is the staffing at Willowdale Health Services?

Staff provide about 3.83 total nurse hours per resident per day (national benchmark ≈ 3.9), and annual nursing-staff turnover is about 39.3% (national average ≈ 52%). These figures are reported to the federal government and updated regularly.

What did inspectors find at Willowdale Health Services?

Willowdale Health Services has 16 health citations on its recent federal inspection record (last standard survey: 2024-10-02). The full citation-by-citation detail, with severity levels, is published on this page.

Does Willowdale Health Services have availability?

Typically 48% full — availability is generally good. Availability changes weekly — a Haven advisor can confirm current openings at no cost.

What types of care does Willowdale Health Services offer?

Willowdale Health Services in New Holstein, WI offers skilled nursing and is licensed for 49 beds.

The best time to decide is before a crisis decides for you

Most families start this search after a fall, a hospital stay, or a caregiver reaching a breaking point — and end up choosing from whatever has a bed open that week. Families who plan even a few weeks ahead get to choose on quality, fit, and price instead of availability alone.

Move-ins take time: assessments, paperwork, and preparation typically run 2–6 weeks in Appleton.
The best communities fill first: top-rated communities often run a waitlist — touring early holds your place in line.
Touring costs nothing and commits you to nothing — but it turns a future emergency into a calm, informed choice.

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Your next steps — this week

1
Confirm the fit
Check the inspection record and staffing data on this page against your loved one's needs.
2
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Request current rates for Willowdale Health Services — takes one minute, answered same day.
3
Tour 2–3 communities
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4
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