Skilled NursingCMS verified

Willowcrest Health Services

3821 S Chicago Ave, South Milwaukee, WI 53172 · Milwaukee County

Willowcrest Health Services in South Milwaukee offers quality care since 1970. Functional therapy gym and dedicated staff for veterans and local retirees.

2.0CMS overall rating(414) 762-7336 Visit website ↗

Fair

Haven Scout Score

Our composite of CMS ratings, staffing, and safety. This community rates fair.

Photos via google places, facility website.

Availability outlookModerate availability

Typically 77% full — openings are usually available.

Source: federal census data (average daily residents vs. certified beds, CMS Care Compare). Confirm current openings with an advisor — availability changes weekly.

Our evaluation

An honest, data-grounded look at this community — every claim is drawn from public inspection data.

A below-average federal rating — worth a careful look in South Milwaukee

Willowcrest Health Services is a for-profit skilled nursing facility in South Milwaukee, WI, with 100 certified beds and an average of about 77 residents per day. It operates as part of the North Shore Healthcare network.

Medicare rates it 2 out of 5 stars overall — below the national average of about 3 stars. Component ratings: 2/5 on health inspections, 1/5 on staffing, 5/5 on quality measures.

Staff provide about 3.33 total nurse hours per resident each day (0.50 of them from registered nurses), below the national benchmark of roughly 3.9 hours. Annual nursing-staff turnover is about 48.2%, better than the ~52% national average — a sign of staffing stability. On the safety record, CMS notes 13 health deficiencies at its most recent standard survey, and 1 federal fine totaling $21,285 in the recent record.

Strengths

✓Full sprinkler system
✓Active resident & family council

Things to ask about

•Below-average 2-star overall CMS rating
•Below-average health-inspection rating
•Below-average nurse staffing (3.33 hrs/resident/day)
•13 deficiencies at last survey

Best for: Families considering this community should tour in person, request the latest survey, and weigh it against higher-rated South Milwaukee options — our advisors can help you compare.

At a glance

Certified beds: 100
Avg. residents/day: 77
Ownership: For profit - Limited Liability company
Part of a chain: North Shore Healthcare
Continuing care: No
CMS provider #: 525413

Federal quality ratings

From the U.S. Centers for Medicare & Medicaid Services (CMS), on a 1–5 star scale.

Overall rating

Health inspections

Staffing

Quality measures

Pricing & cost

We publish transparent estimates and verify exact pricing on request. No surprises.

Level of care	Monthly cost	Source
Skilled Nursing	$9,850–$12,750/mo (median $10,980)	Local market estimate

2024–2026 published survey medians, state median adjusted to local Milwaukee prices (BEA regional price parities). Request a quote for exact pricing. Range spans semi-private to private rooms. How we estimate costs

Request exact pricing for Willowcrest Health Services →

Staffing & care

More nursing time per resident — and lower turnover — generally means more attentive care.

Total nurse hrs / resident / day: 3.33; National avg ≈ 3.9
RN hrs / resident / day: 0.50; National avg ≈ 0.75
Nursing staff turnover: 48.2%; National avg ≈ 52%

Safety & inspection record

Federal inspectors survey nursing homes roughly once a year. Here's the latest on file.

Health deficiencies (last survey): 13
Federal fines: 1 ($21,285)
Total penalties: 1
Last standard survey: 2025-06-05
Sprinkler system: Yes
Resident & family council: Resident

What inspectors found

The most recent findings from federal health inspections (36 citations on record — showing the latest 8). Every nursing home is inspected roughly once a year; most receive some citations.

2025-06-05Severity F — potential for harmAdministration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

2025-06-05Severity F — potential for harmInfection Control Deficiencies

Provide and implement an infection prevention and control program.

2025-06-05Severity D — potential for harmFreedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

2025-06-05Severity D — potential for harmResident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

2025-06-05Severity D — potential for harmQuality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

2025-06-05Severity D — potential for harmQuality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

2025-06-05Severity D — potential for harmQuality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

2025-06-05Severity D — potential for harmQuality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Severity uses the CMS scope/severity scale: D–F = potential for harm, G–I = actual harm, J–L = immediate jeopardy. Source: CMS Care Compare health citations; data as of the latest federal release. Discuss any finding directly with the community on a tour.

Penalty history

Federal fines and Medicare/Medicaid payment denials on record.

Date	Type	Amount
2024-03-29	Fine	$21,285

Services & amenities

✓ Full automatic sprinkler system
✓ Medicare & Medicaid certified
✓ 24-hour licensed nursing
✓ On-site rehabilitation therapy
✓ Physical therapy
✓ Occupational therapy
✓ Rehabilitation services
✓ Scheduled transportation
✓ Restaurant-style dining

Location

3821 S Chicago Ave, South Milwaukee, WI

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Reviews & reputation

We aggregate ratings across Google, Yelp, and verified families — and link back to every source so you can read more.

Google

2.7

51 reviews →

Verified family reviews

No verified family reviews yet for Willowcrest Health Services.

Have a loved one here, or recently toured? Help other families by sharing your experience — we verify every review before it's published.

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Common questions about Willowcrest Health Services

How much does Willowcrest Health Services cost?

Willowcrest Health Services does not publish exact rates. Comparable skilled nursing in the South Milwaukee, WI area typically runs $9,850–$12,750 per month (median $10,980, based on published survey medians adjusted for local prices). A Haven advisor can confirm current pricing for free.

What is Willowcrest Health Services's Medicare rating?

Medicare (CMS) rates Willowcrest Health Services 2 out of 5 stars overall, including 2/5 for health inspections, 1/5 for staffing, 5/5 for quality measures. The national average is about 3 stars.

How is the staffing at Willowcrest Health Services?

Staff provide about 3.33 total nurse hours per resident per day (national benchmark ≈ 3.9), and annual nursing-staff turnover is about 48.2% (national average ≈ 52%). These figures are reported to the federal government and updated regularly.

What did inspectors find at Willowcrest Health Services?

Willowcrest Health Services has 36 health citations on its recent federal inspection record (last standard survey: 2025-06-05). The full citation-by-citation detail, with severity levels, is published on this page.

Does Willowcrest Health Services have availability?

Typically 77% full — openings are usually available. Availability changes weekly — a Haven advisor can confirm current openings at no cost.

What types of care does Willowcrest Health Services offer?

Willowcrest Health Services in South Milwaukee, WI offers skilled nursing and is licensed for 100 beds.

The best time to decide is before a crisis decides for you

Most families start this search after a fall, a hospital stay, or a caregiver reaching a breaking point — and end up choosing from whatever has a bed open that week. Families who plan even a few weeks ahead get to choose on quality, fit, and price instead of availability alone.

Move-ins take time: assessments, paperwork, and preparation typically run 2–6 weeks in Milwaukee.
The best communities fill first: top-rated communities often run a waitlist — touring early holds your place in line.
Touring costs nothing and commits you to nothing — but it turns a future emergency into a calm, informed choice.

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Your next steps — this week

1
Confirm the fit
Check the inspection record and staffing data on this page against your loved one's needs.
2
Get exact pricing & availability
Request current rates for Willowcrest Health Services — takes one minute, answered same day.
3
Tour 2–3 communities
Compare this community against two alternatives. Ask about staff turnover, all-in monthly cost, and care-plan changes.
4
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