Skilled NursingCMS verified

Willow Crossing Health & Rehabilitation Center

3550 Central Ave, Columbus, IN 47203 · Bartholomew County

1.0CMS overall rating(812) 379-9669 Visit website ↗

Use Caution

Haven Scout Score

Our composite of CMS ratings, staffing, and safety. This community rates use caution.

Availability outlook● Fills quickly

Typically 90% full (101 of 112 beds occupied on an average day).

If this community is on your shortlist, checking current openings sooner rather than later genuinely matters here.

Source: federal census data (average daily residents vs. certified beds, CMS Care Compare). Confirm current openings with an advisor — availability changes weekly.

Our evaluation

An honest, data-grounded look at this community — every claim is drawn from public inspection data.

A low federal rating — review the details closely

Willow Crossing Health & Rehabilitation Center is a government-owned skilled nursing facility in Columbus, IN, with 112 certified beds and an average of about 101 residents per day.

Medicare rates it 1 out of 5 stars overall — below the national average of about 3 stars. Component ratings: 2/5 on health inspections, 2/5 on staffing, 1/5 on quality measures.

Staff provide about 3.56 total nurse hours per resident each day (0.54 of them from registered nurses), below the national benchmark of roughly 3.9 hours. Annual nursing-staff turnover is about 50%, better than the ~52% national average — a sign of staffing stability. On the safety record, CMS notes 7 health deficiencies at its most recent standard survey. Note: CMS has flagged this facility with an abuse icon. We strongly recommend reviewing the full inspection report and discussing it on any tour.

Strengths

✓No federal fines on record
✓Full sprinkler system
✓Active resident & family council

Things to ask about

•Below-average 1-star overall CMS rating
•Below-average health-inspection rating
•Below-average nurse staffing (3.56 hrs/resident/day)
•CMS abuse-citation flag — review carefully

Best for: Families considering this community should tour in person, request the latest survey, and weigh it against higher-rated Columbus options — our advisors can help you compare.

At a glance

Certified beds: 112
Avg. residents/day: 101
Ownership: Government - County
Part of a chain: Independent
Continuing care: No
CMS provider #: 155535

Federal quality ratings

From the U.S. Centers for Medicare & Medicaid Services (CMS), on a 1–5 star scale.

Overall rating

Health inspections

Staffing

Quality measures

Pricing & cost

We publish transparent estimates and verify exact pricing on request. No surprises.

Level of care	Monthly cost	Source
Skilled Nursing	$8,040–$11,350/mo (median $9,390)	Local market estimate

2024–2026 published survey medians, state median adjusted to local Columbus prices (BEA regional price parities). Request a quote for exact pricing. Range spans semi-private to private rooms. How we estimate costs

Request exact pricing for Willow Crossing Health & Rehabilitation Center →

Staffing & care

More nursing time per resident — and lower turnover — generally means more attentive care.

Total nurse hrs / resident / day: 3.56; National avg ≈ 3.9
RN hrs / resident / day: 0.54; National avg ≈ 0.75
Nursing staff turnover: 50%; National avg ≈ 52%

Safety & inspection record

Federal inspectors survey nursing homes roughly once a year. Here's the latest on file.

⚠️ This community carries a serious CMS flag (abuse citation). We recommend reviewing the full inspection report and raising it directly on any tour.

Health deficiencies (last survey): 7
Federal fines: None on record
Total penalties: 0
Last standard survey: 2026-03-11
Sprinkler system: Yes
Resident & family council: Resident

What inspectors found

The most recent findings from federal health inspections (26 citations on record — showing the latest 8). Every nursing home is inspected roughly once a year; most receive some citations.

2026-03-11Severity E — potential for harmQuality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

2026-03-11Severity D — potential for harmResident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

2026-03-11Severity D — potential for harmQuality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

2026-03-11Severity D — potential for harmPharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

2026-03-11Severity D — potential for harmInfection Control Deficiencies

Implement a program that monitors antibiotic use.

2026-02-19Severity G — actual harmFrom a complaintFreedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

2026-02-19Severity D — potential for harmFrom a complaintQuality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

2025-02-18Severity D — potential for harmQuality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Severity uses the CMS scope/severity scale: D–F = potential for harm, G–I = actual harm, J–L = immediate jeopardy. Source: CMS Care Compare health citations; data as of the latest federal release. Discuss any finding directly with the community on a tour.

Services & amenities

✓ Full automatic sprinkler system
✓ Medicare & Medicaid certified
✓ 24-hour licensed nursing
✓ On-site rehabilitation therapy
✓ Rehabilitation services

Location

3550 Central Ave, Columbus, IN

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Reviews & reputation

We aggregate ratings across Google, Yelp, and verified families — and link back to every source so you can read more.

Google

4.1

25 reviews →

Verified family reviews

No verified family reviews yet for Willow Crossing Health & Rehabilitation Center.

Have a loved one here, or recently toured? Help other families by sharing your experience — we verify every review before it's published.

Talk to an advisor about this community

Common questions about Willow Crossing Health & Rehabilitation Center

How much does Willow Crossing Health & Rehabilitation Center cost?

Willow Crossing Health & Rehabilitation Center does not publish exact rates. Comparable skilled nursing in the Columbus, IN area typically runs $8,040–$11,350 per month (median $9,390, based on published survey medians adjusted for local prices). A Haven advisor can confirm current pricing for free.

What is Willow Crossing Health & Rehabilitation Center's Medicare rating?

Medicare (CMS) rates Willow Crossing Health & Rehabilitation Center 1 out of 5 stars overall, including 2/5 for health inspections, 2/5 for staffing, 1/5 for quality measures. The national average is about 3 stars.

How is the staffing at Willow Crossing Health & Rehabilitation Center?

Staff provide about 3.56 total nurse hours per resident per day (national benchmark ≈ 3.9), and annual nursing-staff turnover is about 50% (national average ≈ 52%). These figures are reported to the federal government and updated regularly.

What did inspectors find at Willow Crossing Health & Rehabilitation Center?

Willow Crossing Health & Rehabilitation Center has 26 health citations on its recent federal inspection record (last standard survey: 2026-03-11). The full citation-by-citation detail, with severity levels, is published on this page.

Does Willow Crossing Health & Rehabilitation Center have availability?

Typically 90% full (101 of 112 beds occupied on an average day). Availability changes weekly — a Haven advisor can confirm current openings at no cost.

What types of care does Willow Crossing Health & Rehabilitation Center offer?

Willow Crossing Health & Rehabilitation Center in Columbus, IN offers skilled nursing and is licensed for 112 beds.

The best time to decide is before a crisis decides for you

Most families start this search after a fall, a hospital stay, or a caregiver reaching a breaking point — and end up choosing from whatever has a bed open that week. Families who plan even a few weeks ahead get to choose on quality, fit, and price instead of availability alone.

Move-ins take time: assessments, paperwork, and preparation typically run 2–6 weeks in Columbus.
The best communities fill first: top-rated communities often run a waitlist — touring early holds your place in line.
Touring costs nothing and commits you to nothing — but it turns a future emergency into a calm, informed choice.

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Your next steps — this week

1
Confirm the fit
Check the inspection record and staffing data on this page against your loved one's needs.
2
Get exact pricing & availability
Request current rates for Willow Crossing Health & Rehabilitation Center — takes one minute, answered same day.
3
Tour 2–3 communities
Compare this community against two alternatives. Ask about staff turnover, all-in monthly cost, and care-plan changes.
4
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