Skilled NursingCMS verified

West Hills Health and Rehab

6801 Middlebrook Pike, Knoxville, TN 37919 · Knox County

West Hills provides skilled nursing, Alzheimer’s and dementia care and is the premier provider of rehabilitation services in West Knoxville.

3.0CMS overall rating(865) 588-7661 Visit website ↗

Fair

Haven Scout Score

Our composite of CMS ratings, staffing, and safety. This community rates fair.

Photos via google places, facility website.

Availability outlookUsually has openings

Typically 58% full — availability is generally good.

Source: federal census data (average daily residents vs. certified beds, CMS Care Compare). Confirm current openings with an advisor — availability changes weekly.

Our evaluation

An honest, data-grounded look at this community — every claim is drawn from public inspection data.

A solid, federally rated skilled nursing option in Knoxville

West Hills Health and Rehab is a non-profit skilled nursing facility in Knoxville, TN, with 194 certified beds and an average of about 112 residents per day.

Medicare rates it 3 out of 5 stars overall — right around the national average. Component ratings: 4/5 on health inspections, 1/5 on staffing, 2/5 on quality measures.

Staff provide about 3.64 total nurse hours per resident each day (0.44 of them from registered nurses), below the national benchmark of roughly 3.9 hours. Annual nursing-staff turnover is about 71.8%, higher than the ~52% national average. On the safety record, CMS notes 5 health deficiencies at its most recent standard survey.

Strengths

✓Strong health-inspection rating
✓No federal fines on record
✓Full sprinkler system
✓Active resident & family council

Things to ask about

•Below-average nurse staffing (3.64 hrs/resident/day)
•High staff turnover (71.8%)

Best for: Families weighing a dependable, mid-rated skilled nursing option in Knoxville, especially when location or Medicaid acceptance matters.

At a glance

Certified beds: 194
Avg. residents/day: 112
Ownership: Non profit - Corporation
Part of a chain: Independent
Continuing care: No
CMS provider #: 445501

Federal quality ratings

From the U.S. Centers for Medicare & Medicaid Services (CMS), on a 1–5 star scale.

Overall rating

Health inspections

Staffing

Quality measures

Pricing & cost

We publish transparent estimates and verify exact pricing on request. No surprises.

Level of care	Monthly cost	Source
Skilled Nursing	$8,730–$10,920/mo (median $9,560)	Local market estimate

2024–2026 published survey medians, state median adjusted to local Knoxville prices (BEA regional price parities). Request a quote for exact pricing. Range spans semi-private to private rooms. How we estimate costs

Request exact pricing for West Hills Health and Rehab →

Staffing & care

More nursing time per resident — and lower turnover — generally means more attentive care.

Total nurse hrs / resident / day: 3.64; National avg ≈ 3.9
RN hrs / resident / day: 0.44; National avg ≈ 0.75
Nursing staff turnover: 71.8%; National avg ≈ 52%

Safety & inspection record

Federal inspectors survey nursing homes roughly once a year. Here's the latest on file.

Health deficiencies (last survey): 5
Federal fines: None on record
Total penalties: 0
Last standard survey: 2024-11-15
Sprinkler system: Yes
Resident & family council: Resident

What inspectors found

The most recent findings from federal health inspections (10 citations on record — showing the latest 8). Every nursing home is inspected roughly once a year; most receive some citations.

2024-11-15Severity D — potential for harmResident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

2024-11-15Severity D — potential for harmResident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

2024-11-15Severity D — potential for harmQuality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

2024-11-15Severity D — potential for harmPharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

2024-11-15Severity D — potential for harmInfection Control Deficiencies

Provide and implement an infection prevention and control program.

2022-02-02Severity D — potential for harmQuality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

2019-03-20Severity G — actual harmResident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

2019-03-20Severity G — actual harmQuality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Severity uses the CMS scope/severity scale: D–F = potential for harm, G–I = actual harm, J–L = immediate jeopardy. Source: CMS Care Compare health citations; data as of the latest federal release. Discuss any finding directly with the community on a tour.

Services & amenities

✓ Full automatic sprinkler system
✓ Medicare & Medicaid certified
✓ 24-hour licensed nursing
✓ On-site rehabilitation therapy
✓ Physical therapy
✓ Occupational therapy
✓ Rehabilitation services
✓ Respite / short-term stays
✓ Restaurant-style dining
✓ Daily activities & events
✓ Courtyard / outdoor space
✓ Gardens / walking paths
✓ Private rooms available
✓ 24-hour staff

Location

6801 Middlebrook Pike, Knoxville, TN

Reviews & reputation

We aggregate ratings across Google, Yelp, and verified families — and link back to every source so you can read more.

Google

2.5

82 reviews →

Verified family reviews

No verified family reviews yet for West Hills Health and Rehab.

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Talk to an advisor about this community

Common questions about West Hills Health and Rehab

How much does West Hills Health and Rehab cost?

West Hills Health and Rehab does not publish exact rates. Comparable skilled nursing in the Knoxville, TN area typically runs $8,730–$10,920 per month (median $9,560, based on published survey medians adjusted for local prices). A Haven advisor can confirm current pricing for free.

What is West Hills Health and Rehab's Medicare rating?

Medicare (CMS) rates West Hills Health and Rehab 3 out of 5 stars overall, including 4/5 for health inspections, 1/5 for staffing, 2/5 for quality measures. The national average is about 3 stars.

How is the staffing at West Hills Health and Rehab?

Staff provide about 3.64 total nurse hours per resident per day (national benchmark ≈ 3.9), and annual nursing-staff turnover is about 71.8% (national average ≈ 52%). These figures are reported to the federal government and updated regularly.

What did inspectors find at West Hills Health and Rehab?

West Hills Health and Rehab has 10 health citations on its recent federal inspection record (last standard survey: 2024-11-15). The full citation-by-citation detail, with severity levels, is published on this page.

Does West Hills Health and Rehab have availability?

Typically 58% full — availability is generally good. Availability changes weekly — a Haven advisor can confirm current openings at no cost.

What types of care does West Hills Health and Rehab offer?

West Hills Health and Rehab in Knoxville, TN offers skilled nursing and is licensed for 194 beds.

The best time to decide is before a crisis decides for you

Most families start this search after a fall, a hospital stay, or a caregiver reaching a breaking point — and end up choosing from whatever has a bed open that week. Families who plan even a few weeks ahead get to choose on quality, fit, and price instead of availability alone.

Move-ins take time: assessments, paperwork, and preparation typically run 2–6 weeks in Knoxville.
The best communities fill first: top-rated communities often run a waitlist — touring early holds your place in line.
Touring costs nothing and commits you to nothing — but it turns a future emergency into a calm, informed choice.

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Your next steps — this week

1
Confirm the fit
Check the inspection record and staffing data on this page against your loved one's needs.
2
Get exact pricing & availability
Request current rates for West Hills Health and Rehab — takes one minute, answered same day.
3
Tour 2–3 communities
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4
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