Skilled NursingCMS verified

West Hickory Haven

3310 W Commerce Rd, Milford, MI 48380 · Oakland County

2.0CMS overall rating(248) 685-1400 Visit website ↗

Fair

Haven Scout Score

Our composite of CMS ratings, staffing, and safety. This community rates fair.

Photos via google places, facility website.

Availability outlookUsually has openings

Typically 63% full — availability is generally good.

Source: federal census data (average daily residents vs. certified beds, CMS Care Compare). Confirm current openings with an advisor — availability changes weekly.

Our evaluation

An honest, data-grounded look at this community — every claim is drawn from public inspection data.

A below-average federal rating — worth a careful look in Milford

West Hickory Haven is a for-profit skilled nursing facility in Milford, MI, with 101 certified beds and an average of about 64 residents per day. It operates as part of the The Peplinski Group network.

Medicare rates it 2 out of 5 stars overall — below the national average of about 3 stars. Component ratings: 2/5 on health inspections, 3/5 on staffing, 4/5 on quality measures.

Staff provide about 3.90 total nurse hours per resident each day (0.60 of them from registered nurses), above the national benchmark of roughly 3.9 hours. Annual nursing-staff turnover is about 68.4%, higher than the ~52% national average. On the safety record, CMS notes 13 health deficiencies at its most recent standard survey, and 2 federal fines totaling $54,304 in the recent record.

Strengths

✓Above-average nurse staffing (3.90 hrs/resident/day)
✓Full sprinkler system
✓Active resident & family council

Things to ask about

•Below-average 2-star overall CMS rating
•Below-average health-inspection rating
•High staff turnover (68.4%)
•13 deficiencies at last survey
•$54,304 in federal fines

Best for: Families considering this community should tour in person, request the latest survey, and weigh it against higher-rated Milford options — our advisors can help you compare.

At a glance

Certified beds: 101
Avg. residents/day: 64
Ownership: For profit - Limited Liability company
Part of a chain: The Peplinski Group
Continuing care: No
CMS provider #: 235262

Federal quality ratings

From the U.S. Centers for Medicare & Medicaid Services (CMS), on a 1–5 star scale.

Overall rating

Health inspections

Staffing

Quality measures

Pricing & cost

We publish transparent estimates and verify exact pricing on request. No surprises.

Level of care	Monthly cost	Source
Skilled Nursing	$10,550–$13,270/mo (median $11,580)	Local market estimate

2024–2026 published survey medians, state median adjusted to local Warren prices (BEA regional price parities). Request a quote for exact pricing. Range spans semi-private to private rooms. How we estimate costs

Request exact pricing for West Hickory Haven →

Staffing & care

More nursing time per resident — and lower turnover — generally means more attentive care.

Total nurse hrs / resident / day: 3.90; National avg ≈ 3.9
RN hrs / resident / day: 0.60; National avg ≈ 0.75
Nursing staff turnover: 68.4%; National avg ≈ 52%

Safety & inspection record

Federal inspectors survey nursing homes roughly once a year. Here's the latest on file.

Health deficiencies (last survey): 13
Federal fines: 2 ($54,304)
Total penalties: 2
Last standard survey: 2025-03-13
Sprinkler system: Yes
Resident & family council: Resident

What inspectors found

The most recent findings from federal health inspections (50 citations on record — showing the latest 8). Every nursing home is inspected roughly once a year; most receive some citations.

2026-03-09Severity D — potential for harmFrom a complaintResident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

2026-03-09Severity D — potential for harmFrom a complaintResident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

2026-01-20Severity G — actual harmFrom a complaintQuality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

2026-01-20Severity D — potential for harmFrom a complaintPharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compar…

2025-10-29Severity G — actual harmFrom a complaintFreedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

2025-10-29Severity D — potential for harmFrom a complaintFreedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

2025-08-26Severity G — actual harmFrom a complaintQuality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

2025-08-26Severity D — potential for harmFrom a complaintResident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Severity uses the CMS scope/severity scale: D–F = potential for harm, G–I = actual harm, J–L = immediate jeopardy. Source: CMS Care Compare health citations; data as of the latest federal release. Discuss any finding directly with the community on a tour.

Penalty history

Federal fines and Medicare/Medicaid payment denials on record.

Date	Type	Amount
2024-04-10	Fine	$15,593
2024-02-07	Fine	$38,711

Services & amenities

✓ Full automatic sprinkler system
✓ Medicare & Medicaid certified
✓ 24-hour licensed nursing
✓ On-site rehabilitation therapy
✓ Physical therapy
✓ Occupational therapy
✓ Rehabilitation services
✓ Memory care
✓ Restaurant-style dining
✓ Chef-prepared meals
✓ On-site salon / barber
✓ Wellness programs
✓ Daily activities & events
✓ Courtyard / outdoor space
✓ Private rooms available
✓ 24-hour staff

Location

3310 W Commerce Rd, Milford, MI

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Reviews & reputation

We aggregate ratings across Google, Yelp, and verified families — and link back to every source so you can read more.

Google

3.8

66 reviews →

Verified family reviews

No verified family reviews yet for West Hickory Haven.

Have a loved one here, or recently toured? Help other families by sharing your experience — we verify every review before it's published.

Talk to an advisor about this community

Common questions about West Hickory Haven

How much does West Hickory Haven cost?

West Hickory Haven does not publish exact rates. Comparable skilled nursing in the Milford, MI area typically runs $10,550–$13,270 per month (median $11,580, based on published survey medians adjusted for local prices). A Haven advisor can confirm current pricing for free.

What is West Hickory Haven's Medicare rating?

Medicare (CMS) rates West Hickory Haven 2 out of 5 stars overall, including 2/5 for health inspections, 3/5 for staffing, 4/5 for quality measures. The national average is about 3 stars.

How is the staffing at West Hickory Haven?

Staff provide about 3.90 total nurse hours per resident per day (national benchmark ≈ 3.9), and annual nursing-staff turnover is about 68.4% (national average ≈ 52%). These figures are reported to the federal government and updated regularly.

What did inspectors find at West Hickory Haven?

West Hickory Haven has 50 health citations on its recent federal inspection record (last standard survey: 2025-03-13). The full citation-by-citation detail, with severity levels, is published on this page.

Does West Hickory Haven have availability?

Typically 63% full — availability is generally good. Availability changes weekly — a Haven advisor can confirm current openings at no cost.

What types of care does West Hickory Haven offer?

West Hickory Haven in Milford, MI offers skilled nursing and is licensed for 101 beds.

The best time to decide is before a crisis decides for you

Most families start this search after a fall, a hospital stay, or a caregiver reaching a breaking point — and end up choosing from whatever has a bed open that week. Families who plan even a few weeks ahead get to choose on quality, fit, and price instead of availability alone.

Move-ins take time: assessments, paperwork, and preparation typically run 2–6 weeks in Warren.
The best communities fill first: top-rated communities often run a waitlist — touring early holds your place in line.
Touring costs nothing and commits you to nothing — but it turns a future emergency into a calm, informed choice.

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Your next steps — this week

1
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Check the inspection record and staffing data on this page against your loved one's needs.
2
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Request current rates for West Hickory Haven — takes one minute, answered same day.
3
Tour 2–3 communities
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4
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