Skilled NursingCMS verified

The Lakes

5701 West Britton Road, Oklahoma City, OK 73132 · Oklahoma County

1.0CMS overall rating(405) 773-8900 Visit website ↗

Use Caution

Haven Scout Score

Our composite of CMS ratings, staffing, and safety. This community rates use caution.

Photos via google places, facility website.

Availability outlookUsually has openings

Typically 62% full — availability is generally good.

Source: federal census data (average daily residents vs. certified beds, CMS Care Compare). Confirm current openings with an advisor — availability changes weekly.

Our evaluation

An honest, data-grounded look at this community — every claim is drawn from public inspection data.

A low federal rating — review the details closely

The Lakes is a for-profit skilled nursing facility in Oklahoma City, OK, with 120 certified beds and an average of about 74 residents per day. It operates as part of the Phoenix Healthcare network.

Medicare rates it 1 out of 5 stars overall — below the national average of about 3 stars. Component ratings: 2/5 on health inspections, 4/5 on staffing, 1/5 on quality measures.

Staff provide about 4.61 total nurse hours per resident each day (0.47 of them from registered nurses), above the national benchmark of roughly 3.9 hours. Annual nursing-staff turnover is about 57.7%, higher than the ~52% national average. On the safety record, CMS notes 11 health deficiencies at its most recent standard survey, and 2 federal fines totaling $19,073 in the recent record.

Strengths

✓Above-average nurse staffing (4.61 hrs/resident/day)
✓Full sprinkler system
✓Active resident & family council

Things to ask about

•Below-average 1-star overall CMS rating
•Below-average health-inspection rating

Best for: Families considering this community should tour in person, request the latest survey, and weigh it against higher-rated Oklahoma City options — our advisors can help you compare.

At a glance

Certified beds: 120
Avg. residents/day: 74
Ownership: For profit - Individual
Part of a chain: Phoenix Healthcare
Continuing care: No
CMS provider #: 375396

Federal quality ratings

From the U.S. Centers for Medicare & Medicaid Services (CMS), on a 1–5 star scale.

Overall rating

Health inspections

Staffing

Quality measures

Pricing & cost

We publish transparent estimates and verify exact pricing on request. No surprises.

Level of care	Monthly cost	Source
Skilled Nursing	$6,310–$8,610/mo (median $7,240)	Local market estimate

2024–2026 published survey medians, state median adjusted to local Oklahoma City prices (BEA regional price parities). Request a quote for exact pricing. Range spans semi-private to private rooms. How we estimate costs

Request exact pricing for The Lakes →

Staffing & care

More nursing time per resident — and lower turnover — generally means more attentive care.

Total nurse hrs / resident / day: 4.61; National avg ≈ 3.9
RN hrs / resident / day: 0.47; National avg ≈ 0.75
Nursing staff turnover: 57.7%; National avg ≈ 52%

Safety & inspection record

Federal inspectors survey nursing homes roughly once a year. Here's the latest on file.

Health deficiencies (last survey): 11
Federal fines: 2 ($19,073)
Total penalties: 3
Last standard survey: 2024-11-21
Sprinkler system: Yes
Resident & family council: Resident

What inspectors found

The most recent findings from federal health inspections (26 citations on record — showing the latest 8). Every nursing home is inspected roughly once a year; most receive some citations.

2024-12-18Severity G — actual harmFrom a complaintQuality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

2024-12-18Severity D — potential for harmFrom a complaintFreedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

2024-11-21Severity E — potential for harmResident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

2024-11-21Severity E — potential for harmResident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

2024-11-21Severity E — potential for harmQuality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

2024-11-21Severity E — potential for harmPharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

2024-11-21Severity E — potential for harmInfection Control Deficiencies

Provide and implement an infection prevention and control program.

2024-11-21Severity E — potential for harmInfection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Severity uses the CMS scope/severity scale: D–F = potential for harm, G–I = actual harm, J–L = immediate jeopardy. Source: CMS Care Compare health citations; data as of the latest federal release. Discuss any finding directly with the community on a tour.

Penalty history

Federal fines and Medicare/Medicaid payment denials on record.

Date	Type	Amount
2024-11-21	Fine	$11,052
2024-10-11	Fine	$8,021
2024-10-11	Payment denial	—

Services & amenities

✓ Full automatic sprinkler system
✓ Medicare & Medicaid certified
✓ 24-hour licensed nursing
✓ On-site rehabilitation therapy
✓ Housekeeping & laundry
✓ Daily activities & events
✓ Gardens / walking paths

Location

5701 West Britton Road, Oklahoma City, OK

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Reviews & reputation

We aggregate ratings across Google, Yelp, and verified families — and link back to every source so you can read more.

Google

3.3

28 reviews →

Verified family reviews

No verified family reviews yet for The Lakes.

Have a loved one here, or recently toured? Help other families by sharing your experience — we verify every review before it's published.

Talk to an advisor about this community

Common questions about The Lakes

How much does The Lakes cost?

The Lakes does not publish exact rates. Comparable skilled nursing in the Oklahoma City, OK area typically runs $6,310–$8,610 per month (median $7,240, based on published survey medians adjusted for local prices). A Haven advisor can confirm current pricing for free.

What is The Lakes's Medicare rating?

Medicare (CMS) rates The Lakes 1 out of 5 stars overall, including 2/5 for health inspections, 4/5 for staffing, 1/5 for quality measures. The national average is about 3 stars.

How is the staffing at The Lakes?

Staff provide about 4.61 total nurse hours per resident per day (national benchmark ≈ 3.9), and annual nursing-staff turnover is about 57.7% (national average ≈ 52%). These figures are reported to the federal government and updated regularly.

What did inspectors find at The Lakes?

The Lakes has 26 health citations on its recent federal inspection record (last standard survey: 2024-11-21). The full citation-by-citation detail, with severity levels, is published on this page.

Does The Lakes have availability?

Typically 62% full — availability is generally good. Availability changes weekly — a Haven advisor can confirm current openings at no cost.

What types of care does The Lakes offer?

The Lakes in Oklahoma City, OK offers skilled nursing and is licensed for 120 beds.

The best time to decide is before a crisis decides for you

Most families start this search after a fall, a hospital stay, or a caregiver reaching a breaking point — and end up choosing from whatever has a bed open that week. Families who plan even a few weeks ahead get to choose on quality, fit, and price instead of availability alone.

Move-ins take time: assessments, paperwork, and preparation typically run 2–6 weeks in Oklahoma City.
The best communities fill first: top-rated communities often run a waitlist — touring early holds your place in line.
Touring costs nothing and commits you to nothing — but it turns a future emergency into a calm, informed choice.

Start with a free shortlist →Take the 2-minute assessment

Your next steps — this week

1
Confirm the fit
Check the inspection record and staffing data on this page against your loved one's needs.
2
Get exact pricing & availability
Request current rates for The Lakes — takes one minute, answered same day.
3
Tour 2–3 communities
Compare this community against two alternatives. Ask about staff turnover, all-in monthly cost, and care-plan changes.
4
Hold a spot
Most communities hold a residence with a small refundable deposit while you decide.