East Bank Center, LLC
Scout 77Loves Park, IL · 54 beds
4.0CMS rating
Skilled NursingUsually has openings
A highly rated skilled nursing and rehab community in Loves Park.
Est. $6,930–$9,250/mo
View full evaluation →Skilled NursingCMS verified
The Citadel at Saint Anne Place
4405 Highcrest Road, Rockford, IL 61107 · Winnebago County
1.0CMS overall rating(815) 229-1999
20
Use CautionHaven Scout Score
Our composite of CMS ratings, staffing, and safety. This community rates use caution.Photos via google places.
Availability outlookModerate availability
Typically 71% full — openings are usually available.
Source: federal census data (average daily residents vs. certified beds, CMS Care Compare). Confirm current openings with an advisor — availability changes weekly.
Our evaluation
An honest, data-grounded look at this community — every claim is drawn from public inspection data.
A low federal rating — review the details closely
The Citadel at Saint Anne Place is a non-profit skilled nursing facility in Rockford, IL, with 179 certified beds and an average of about 127 residents per day.
Medicare rates it 1 out of 5 stars overall — below the national average of about 3 stars. Component ratings: 1/5 on health inspections, 2/5 on staffing, 1/5 on quality measures.
Staff provide about 3.35 total nurse hours per resident each day (0.83 of them from registered nurses), below the national benchmark of roughly 3.9 hours. Annual nursing-staff turnover is about 62.9%, higher than the ~52% national average. On the safety record, CMS notes 20 health deficiencies at its most recent standard survey, and 6 federal fines totaling $162,728 in the recent record.
Strengths
- ✓Full sprinkler system
- ✓Active resident & family council
Things to ask about
- •Below-average 1-star overall CMS rating
- •Below-average health-inspection rating
- •Below-average nurse staffing (3.35 hrs/resident/day)
- •20 deficiencies at last survey
- •$162,728 in federal fines
Best for: Families considering this community should tour in person, request the latest survey, and weigh it against higher-rated Rockford options — our advisors can help you compare.
At a glance
- Certified beds
- 179
- Avg. residents/day
- 127
- Ownership
- Non profit - Church related
- Part of a chain
- Independent
- Continuing care
- No
- CMS provider #
- 145563
Federal quality ratings
From the U.S. Centers for Medicare & Medicaid Services (CMS), on a 1–5 star scale.
Overall rating
Health inspections
Staffing
Quality measures
Pricing & cost
We publish transparent estimates and verify exact pricing on request. No surprises.
| Level of care | Monthly cost | Source |
|---|---|---|
| Skilled Nursing | $6,930–$9,250/mo (median $7,850) | Local market estimate |
2024–2026 published survey medians, state median adjusted to local Rockford prices (BEA regional price parities). Request a quote for exact pricing. Range spans semi-private to private rooms. How we estimate costs
Staffing & care
More nursing time per resident — and lower turnover — generally means more attentive care.
- Total nurse hrs / resident / day
- 3.35
- National avg ≈ 3.9
- RN hrs / resident / day
- 0.83
- National avg ≈ 0.75
- Nursing staff turnover
- 62.9%
- National avg ≈ 52%
Safety & inspection record
Federal inspectors survey nursing homes roughly once a year. Here's the latest on file.
- Health deficiencies (last survey)
- 20
- Federal fines
- 6 ($162,728)
- Total penalties
- 7
- Last standard survey
- 2025-06-05
- Sprinkler system
- Yes
- Resident & family council
- Resident
What inspectors found
The most recent findings from federal health inspections (43 citations on record — showing the latest 8). Every nursing home is inspected roughly once a year; most receive some citations.
2026-04-21Severity D — potential for harmFrom a complaintResident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
2026-04-14Severity D — potential for harmFrom a complaintPharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
2025-12-16Severity D — potential for harmFrom a complaintQuality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
2025-11-25Severity G — actual harmFrom a complaintQuality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
2025-11-25Severity E — potential for harmFrom a complaintResident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
2025-11-25Severity D — potential for harmFrom a complaintQuality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
2025-11-25Severity D — potential for harmFrom a complaintQuality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
2025-11-25Severity D — potential for harmFrom a complaintPharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity uses the CMS scope/severity scale: D–F = potential for harm, G–I = actual harm, J–L = immediate jeopardy. Source: CMS Care Compare health citations; data as of the latest federal release. Discuss any finding directly with the community on a tour.
Penalty history
Federal fines and Medicare/Medicaid payment denials on record.
| Date | Type | Amount |
|---|---|---|
| 2025-11-25 | Fine | $59,670 |
| 2025-06-05 | Fine | $44,372 |
| 2025-06-05 | Payment denial | — |
| 2024-08-07 | Fine | $13,309 |
| 2024-02-21 | Fine | $14,050 |
| 2023-11-15 | Fine | $13,039 |
| 2023-07-13 | Fine | $18,288 |
Services & amenities
- ✓ Full automatic sprinkler system
- ✓ Medicare & Medicaid certified
- ✓ 24-hour licensed nursing
- ✓ On-site rehabilitation therapy
Location
4405 Highcrest Road, Rockford, IL
- Monday: 8:00 AM – 5:00 PM
- Tuesday: 8:00 AM – 5:00 PM
- Wednesday: 8:00 AM – 5:00 PM
- Thursday: 8:00 AM – 5:00 PM
- Friday: 8:00 AM – 5:00 PM
- Saturday: Closed
- Sunday: Closed
Reviews & reputation
We aggregate ratings across Google, Yelp, and verified families — and link back to every source so you can read more.
Verified family reviews
No verified family reviews yet for The Citadel at Saint Anne Place.
Have a loved one here, or recently toured? Help other families by sharing your experience — we verify every review before it's published.
Talk to an advisor about this communityCommon questions about The Citadel at Saint Anne Place
How much does The Citadel at Saint Anne Place cost?
The Citadel at Saint Anne Place does not publish exact rates. Comparable skilled nursing in the Rockford, IL area typically runs $6,930–$9,250 per month (median $7,850, based on published survey medians adjusted for local prices). A Haven advisor can confirm current pricing for free.
What is The Citadel at Saint Anne Place's Medicare rating?
Medicare (CMS) rates The Citadel at Saint Anne Place 1 out of 5 stars overall, including 1/5 for health inspections, 2/5 for staffing, 1/5 for quality measures. The national average is about 3 stars.
How is the staffing at The Citadel at Saint Anne Place?
Staff provide about 3.35 total nurse hours per resident per day (national benchmark ≈ 3.9), and annual nursing-staff turnover is about 62.9% (national average ≈ 52%). These figures are reported to the federal government and updated regularly.
What did inspectors find at The Citadel at Saint Anne Place?
The Citadel at Saint Anne Place has 43 health citations on its recent federal inspection record (last standard survey: 2025-06-05). The full citation-by-citation detail, with severity levels, is published on this page.
Does The Citadel at Saint Anne Place have availability?
Typically 71% full — openings are usually available. Availability changes weekly — a Haven advisor can confirm current openings at no cost.
What types of care does The Citadel at Saint Anne Place offer?
The Citadel at Saint Anne Place in Rockford, IL offers skilled nursing and is licensed for 179 beds.
The best time to decide is before a crisis decides for you
Most families start this search after a fall, a hospital stay, or a caregiver reaching a breaking point — and end up choosing from whatever has a bed open that week. Families who plan even a few weeks ahead get to choose on quality, fit, and price instead of availability alone.
- Move-ins take time: assessments, paperwork, and preparation typically run 2–6 weeks in Rockford.
- The best communities fill first: top-rated communities often run a waitlist — touring early holds your place in line.
- Touring costs nothing and commits you to nothing — but it turns a future emergency into a calm, informed choice.
Your next steps — this week
- 1Confirm the fitCheck the inspection record and staffing data on this page against your loved one's needs.
- 2Get exact pricing & availabilityRequest current rates for The Citadel at Saint Anne Place — takes one minute, answered same day.
- 3Tour 2–3 communitiesCompare this community against two alternatives. Ask about staff turnover, all-in monthly cost, and care-plan changes.
- 4Hold a spotMost communities hold a residence with a small refundable deposit while you decide.
Data sources:CMS verifiedGoogle
Last verified 2026-07-06. We refresh inspection data monthly and reviews continuously.
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