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Skilled NursingCMS verified

Shenandoah Center

50 Mulberry Tree Street, Charles Town, WV 25414 · Jefferson County

Shenandoah Center, a Genesis HealthCare facility located at 50 Mulberry Tree Street, Charles Town, WV 25414, specializing in ShortStay care, LongTerm care, and .

2.0CMS overall rating(304) 724-1101Visit website ↗
46
Fair
Haven Scout Score
Our composite of CMS ratings, staffing, and safety. This community rates fair.
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Photos via google places, facility website.

Availability outlookVery limited availability

Typically 96% full (75 of 78 beds occupied on an average day). Openings here tend to go fast.

If this community is on your shortlist, checking current openings sooner rather than later genuinely matters here.

Source: federal census data (average daily residents vs. certified beds, CMS Care Compare). Confirm current openings with an advisor — availability changes weekly.

Our evaluation

An honest, data-grounded look at this community — every claim is drawn from public inspection data.

A below-average federal rating — worth a careful look in Charles Town

Shenandoah Center is a for-profit skilled nursing facility in Charles Town, WV, with 78 certified beds and an average of about 75 residents per day. It operates as part of the Genesis Healthcare network.

Medicare rates it 2 out of 5 stars overall — below the national average of about 3 stars. Component ratings: 2/5 on health inspections, 2/5 on staffing, 4/5 on quality measures.

Staff provide about 3.12 total nurse hours per resident each day (0.85 of them from registered nurses), below the national benchmark of roughly 3.9 hours. Annual nursing-staff turnover is about 45.3%, better than the ~52% national average — a sign of staffing stability. On the safety record, CMS notes 9 health deficiencies at its most recent standard survey, and 4 federal fines totaling $48,469 in the recent record.

Strengths

  • Full sprinkler system
  • Active resident & family council

Things to ask about

  • Below-average 2-star overall CMS rating
  • Below-average health-inspection rating
  • Below-average nurse staffing (3.12 hrs/resident/day)
  • $48,469 in federal fines
Best for: Families considering this community should tour in person, request the latest survey, and weigh it against higher-rated Charles Town options — our advisors can help you compare.

At a glance

Certified beds
78
Avg. residents/day
75
Ownership
For profit - Corporation
Part of a chain
Genesis Healthcare
Continuing care
No
CMS provider #
515167

Federal quality ratings

From the U.S. Centers for Medicare & Medicaid Services (CMS), on a 1–5 star scale.

Overall rating
Health inspections
Staffing
Quality measures

Pricing & cost

We publish transparent estimates and verify exact pricing on request. No surprises.

Level of careMonthly costSource
Skilled Nursing$8,870–$11,640/mo (median $9,960)Local market estimate

2024–2026 published survey medians, state median adjusted to local Arlington prices (BEA regional price parities). Request a quote for exact pricing. Range spans semi-private to private rooms. How we estimate costs

Request exact pricing for Shenandoah Center

Staffing & care

More nursing time per resident — and lower turnover — generally means more attentive care.

Total nurse hrs / resident / day
3.12
National avg ≈ 3.9
RN hrs / resident / day
0.85
National avg ≈ 0.75
Nursing staff turnover
45.3%
National avg ≈ 52%

Safety & inspection record

Federal inspectors survey nursing homes roughly once a year. Here's the latest on file.

Health deficiencies (last survey)
9
Federal fines
4 ($48,469)
Total penalties
4
Last standard survey
2026-03-11
Sprinkler system
Yes
Resident & family council
Resident

What inspectors found

The most recent findings from federal health inspections (54 citations on record — showing the latest 8). Every nursing home is inspected roughly once a year; most receive some citations.

2026-03-11Severity E — potential for harmNutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

2026-03-11Severity E — potential for harmAdministration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

2026-03-11Severity E — potential for harmFrom a complaintQuality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

2026-03-11Severity D — potential for harmResident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

2026-03-11Severity D — potential for harmResident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

2026-03-11Severity D — potential for harmResident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

2026-03-11Severity D — potential for harmQuality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

2026-03-11Severity D — potential for harmInfection Control Deficiencies

Provide and implement an infection prevention and control program.

Severity uses the CMS scope/severity scale: D–F = potential for harm, G–I = actual harm, J–L = immediate jeopardy. Source: CMS Care Compare health citations; data as of the latest federal release. Discuss any finding directly with the community on a tour.

Penalty history

Federal fines and Medicare/Medicaid payment denials on record.

DateTypeAmount
2024-07-26Fine$8,018
2024-07-26Fine$10,023
2024-07-26Fine$13,627
2024-07-26Fine$16,801

Services & amenities

  • Full automatic sprinkler system
  • Medicare & Medicaid certified
  • 24-hour licensed nursing
  • On-site rehabilitation therapy
  • Physical therapy
  • Occupational therapy
  • Rehabilitation services
  • Respite / short-term stays
  • Scheduled transportation
  • Restaurant-style dining
  • On-site salon / barber
  • Fitness center
  • Housekeeping & laundry
  • Daily activities & events
  • Courtyard / outdoor space
  • Gardens / walking paths
  • Private rooms available

Location

50 Mulberry Tree Street, Charles Town, WV

  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours

Reviews & reputation

We aggregate ratings across Google, Yelp, and verified families — and link back to every source so you can read more.

Verified family reviews

No verified family reviews yet for Shenandoah Center.

Have a loved one here, or recently toured? Help other families by sharing your experience — we verify every review before it's published.

Talk to an advisor about this community

Common questions about Shenandoah Center

How much does Shenandoah Center cost?

Shenandoah Center does not publish exact rates. Comparable skilled nursing in the Charles Town, WV area typically runs $8,870–$11,640 per month (median $9,960, based on published survey medians adjusted for local prices). A Haven advisor can confirm current pricing for free.

What is Shenandoah Center's Medicare rating?

Medicare (CMS) rates Shenandoah Center 2 out of 5 stars overall, including 2/5 for health inspections, 2/5 for staffing, 4/5 for quality measures. The national average is about 3 stars.

How is the staffing at Shenandoah Center?

Staff provide about 3.12 total nurse hours per resident per day (national benchmark ≈ 3.9), and annual nursing-staff turnover is about 45.3% (national average ≈ 52%). These figures are reported to the federal government and updated regularly.

What did inspectors find at Shenandoah Center?

Shenandoah Center has 54 health citations on its recent federal inspection record (last standard survey: 2026-03-11). The full citation-by-citation detail, with severity levels, is published on this page.

Does Shenandoah Center have availability?

Typically 96% full (75 of 78 beds occupied on an average day). Openings here tend to go fast. Availability changes weekly — a Haven advisor can confirm current openings at no cost.

What types of care does Shenandoah Center offer?

Shenandoah Center in Charles Town, WV offers skilled nursing and is licensed for 78 beds.

The best time to decide is before a crisis decides for you

Most families start this search after a fall, a hospital stay, or a caregiver reaching a breaking point — and end up choosing from whatever has a bed open that week. Families who plan even a few weeks ahead get to choose on quality, fit, and price instead of availability alone.

  • Move-ins take time: assessments, paperwork, and preparation typically run 2–6 weeks in Arlington.
  • The best communities fill first: top-rated communities often run a waitlist — touring early holds your place in line.
  • Touring costs nothing and commits you to nothing — but it turns a future emergency into a calm, informed choice.

Your next steps — this week

  1. 1
    Confirm the fit
    Check the inspection record and staffing data on this page against your loved one's needs.
  2. 2
    Get exact pricing & availability
    Request current rates for Shenandoah Center — takes one minute, answered same day.
  3. 3
    Tour 2–3 communities
    Compare this community against two alternatives. Ask about staff turnover, all-in monthly cost, and care-plan changes.
  4. 4
    Hold a spot
    Most communities hold a residence with a small refundable deposit while you decide.
Data sources:CMS verifiedGoogleOfficial website

Last verified 2026-07-06. We refresh inspection data monthly and reviews continuously.

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