Bend Transitional Care
Scout 100Bend, OR · 60 beds
5.0CMS rating
Skilled Nursing● Fills quickly
One of Bend's top-rated skilled nursing communities.
Est. $15,060–$18,840/mo
View full evaluation →Skilled NursingCMS verified
Pilot Butte Rehabilitation Center
1876 Ne Highway 20, Bend, OR 97701 · Deschutes County
Pilot Butte Rehabilitation Center of Bend, OR offers Skilled Nursing and Long Term Care Services while focusing on the unique qualities of each individual in a compassionate and caring environment. Our experienced team of nursing, dietary, social services, therapy, therapeutic recreation, and certified nursing assista…
41
FairHaven Scout Score
Our composite of CMS ratings, staffing, and safety. This community rates fair.
Photos via google places, facility website.
Availability outlookUsually has openings
Typically 52% full — availability is generally good.
Source: federal census data (average daily residents vs. certified beds, CMS Care Compare). Confirm current openings with an advisor — availability changes weekly.
Our evaluation
An honest, data-grounded look at this community — every claim is drawn from public inspection data.
A below-average federal rating — worth a careful look in Bend
Pilot Butte Rehabilitation Center is a for-profit skilled nursing facility in Bend, OR, with 74 certified beds and an average of about 39 residents per day. It operates as part of the Regency Pacific Management network.
Medicare rates it 2 out of 5 stars overall — below the national average of about 3 stars. Component ratings: 2/5 on health inspections, 4/5 on staffing, 3/5 on quality measures.
Staff provide about 4.99 total nurse hours per resident each day (1.11 of them from registered nurses), above the national benchmark of roughly 3.9 hours. Annual nursing-staff turnover is about 55.7%, higher than the ~52% national average. On the safety record, CMS notes 8 health deficiencies at its most recent standard survey, and 1 federal fine totaling $8,827 in the recent record. Note: CMS has flagged this facility with an abuse icon. We strongly recommend reviewing the full inspection report and discussing it on any tour.
Strengths
- ✓Above-average nurse staffing (4.99 hrs/resident/day)
- ✓Full sprinkler system
- ✓Active resident & family council
Things to ask about
- •Below-average 2-star overall CMS rating
- •Below-average health-inspection rating
- •CMS abuse-citation flag — review carefully
Best for: Families considering this community should tour in person, request the latest survey, and weigh it against higher-rated Bend options — our advisors can help you compare.
At a glance
- Certified beds
- 74
- Avg. residents/day
- 39
- Ownership
- For profit - Corporation
- Part of a chain
- Regency Pacific Management
- Continuing care
- No
- CMS provider #
- 385138
Federal quality ratings
From the U.S. Centers for Medicare & Medicaid Services (CMS), on a 1–5 star scale.
Overall rating
Health inspections
Staffing
Quality measures
Pricing & cost
We publish transparent estimates and verify exact pricing on request. No surprises.
| Level of care | Monthly cost | Source |
|---|---|---|
| Skilled Nursing | $15,060–$18,840/mo (median $16,490) | Local market estimate |
2024–2026 published survey medians, state median adjusted to local Bend prices (BEA regional price parities). Request a quote for exact pricing. Range spans semi-private to private rooms. How we estimate costs
Staffing & care
More nursing time per resident — and lower turnover — generally means more attentive care.
- Total nurse hrs / resident / day
- 4.99
- National avg ≈ 3.9
- RN hrs / resident / day
- 1.11
- National avg ≈ 0.75
- Nursing staff turnover
- 55.7%
- National avg ≈ 52%
Safety & inspection record
Federal inspectors survey nursing homes roughly once a year. Here's the latest on file.
⚠️ This community carries a serious CMS flag (abuse citation). We recommend reviewing the full inspection report and raising it directly on any tour.
- Health deficiencies (last survey)
- 8
- Federal fines
- 1 ($8,827)
- Total penalties
- 1
- Last standard survey
- 2025-09-19
- Sprinkler system
- Yes
- Resident & family council
- Resident
What inspectors found
The most recent findings from federal health inspections (45 citations on record — showing the latest 8). Every nursing home is inspected roughly once a year; most receive some citations.
2025-09-19Severity E — potential for harmQuality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
2025-09-19Severity E — potential for harmNutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
2025-09-19Severity E — potential for harmFrom a complaintInfection Control Deficiencies
Provide and implement an infection prevention and control program.
2025-09-19Severity D — potential for harmResident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
2025-09-19Severity D — potential for harmResident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
2025-09-19Severity D — potential for harmQuality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
2025-09-19Severity D — potential for harmFrom a complaintFreedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
2025-09-19Severity D — potential for harmFrom a complaintFreedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity uses the CMS scope/severity scale: D–F = potential for harm, G–I = actual harm, J–L = immediate jeopardy. Source: CMS Care Compare health citations; data as of the latest federal release. Discuss any finding directly with the community on a tour.
Penalty history
Federal fines and Medicare/Medicaid payment denials on record.
| Date | Type | Amount |
|---|---|---|
| 2024-09-09 | Fine | $8,827 |
Services & amenities
- ✓ Full automatic sprinkler system
- ✓ Medicare & Medicaid certified
- ✓ 24-hour licensed nursing
- ✓ On-site rehabilitation therapy
- ✓ Rehabilitation services
- ✓ Respite / short-term stays
- ✓ Restaurant-style dining
- ✓ Daily activities & events
- ✓ Library
- ✓ Studio apartments
Location
1876 Ne Highway 20, Bend, OR
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
Reviews & reputation
We aggregate ratings across Google, Yelp, and verified families — and link back to every source so you can read more.
Verified family reviews
No verified family reviews yet for Pilot Butte Rehabilitation Center.
Have a loved one here, or recently toured? Help other families by sharing your experience — we verify every review before it's published.
Talk to an advisor about this communityCommon questions about Pilot Butte Rehabilitation Center
How much does Pilot Butte Rehabilitation Center cost?
Pilot Butte Rehabilitation Center does not publish exact rates. Comparable skilled nursing in the Bend, OR area typically runs $15,060–$18,840 per month (median $16,490, based on published survey medians adjusted for local prices). A Haven advisor can confirm current pricing for free.
What is Pilot Butte Rehabilitation Center's Medicare rating?
Medicare (CMS) rates Pilot Butte Rehabilitation Center 2 out of 5 stars overall, including 2/5 for health inspections, 4/5 for staffing, 3/5 for quality measures. The national average is about 3 stars.
How is the staffing at Pilot Butte Rehabilitation Center?
Staff provide about 4.99 total nurse hours per resident per day (national benchmark ≈ 3.9), and annual nursing-staff turnover is about 55.7% (national average ≈ 52%). These figures are reported to the federal government and updated regularly.
What did inspectors find at Pilot Butte Rehabilitation Center?
Pilot Butte Rehabilitation Center has 45 health citations on its recent federal inspection record (last standard survey: 2025-09-19). The full citation-by-citation detail, with severity levels, is published on this page.
Does Pilot Butte Rehabilitation Center have availability?
Typically 52% full — availability is generally good. Availability changes weekly — a Haven advisor can confirm current openings at no cost.
What types of care does Pilot Butte Rehabilitation Center offer?
Pilot Butte Rehabilitation Center in Bend, OR offers skilled nursing and is licensed for 74 beds.
The best time to decide is before a crisis decides for you
Most families start this search after a fall, a hospital stay, or a caregiver reaching a breaking point — and end up choosing from whatever has a bed open that week. Families who plan even a few weeks ahead get to choose on quality, fit, and price instead of availability alone.
- Move-ins take time: assessments, paperwork, and preparation typically run 2–6 weeks in Bend.
- The best communities fill first: top-rated communities often run a waitlist — touring early holds your place in line.
- Touring costs nothing and commits you to nothing — but it turns a future emergency into a calm, informed choice.
Your next steps — this week
- 1Confirm the fitCheck the inspection record and staffing data on this page against your loved one's needs.
- 2Get exact pricing & availabilityRequest current rates for Pilot Butte Rehabilitation Center — takes one minute, answered same day.
- 3Tour 2–3 communitiesCompare this community against two alternatives. Ask about staff turnover, all-in monthly cost, and care-plan changes.
- 4Hold a spotMost communities hold a residence with a small refundable deposit while you decide.
Data sources:CMS verifiedGoogleOfficial website
Last verified 2026-07-06. We refresh inspection data monthly and reviews continuously.
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