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Haven
Skilled NursingCMS verified

Mercy Health Services

2727 W Mitchell St, Milwaukee, WI 53215 · Milwaukee County

Mercy Health Services: Serving south Milwaukee since 1984. Small facility in Burnham Heights offering therapy, enrichment activities, and exceptional care.

3.0CMS overall rating(414) 383-3699Visit website ↗
52
Fair
Haven Scout Score
Our composite of CMS ratings, staffing, and safety. This community rates fair.

A little clarity for your next step

What to know before you visit

Start with the things that matter to your loved one. Use the details below to build your questions, then ask the community what life and care would look like for them.

Reviews reflect individual experiences. Inspection findings describe specific events; missing reports do not mean there were no concerns.

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Mercy Health Services, photo 1 of 21 / 2

A closer look at the community

Photo 1 · facility website. Photos may not reflect current rooms or services.

Picture your loved one here

Ask to see a room like the one available, its bathroom, dining spaces, and outdoor areas. On a visit, notice how easy it feels to move around and how staff interact with residents.

Reported historical occupancy74% reported occupancy

Reported average: 44.1 residents per day across 60 certified beds (74% occupancy).

This does not show current vacancies, waitlists, room types or whether the community can meet your care needs. Contact the community to confirm current openings.

Source: CMS Care Compare, reported average daily residents and certified beds. This is not a live availability feed.

Our evaluation

A summary of reported federal nursing-home measures. Review the dates and original records below.

A solid, federally rated skilled nursing option in Milwaukee

Mercy Health Services is a for-profit skilled nursing facility in Milwaukee, WI, with 60 certified beds and an average of about 44 residents per day. It operates as part of the North Shore Healthcare network.

Medicare rates it 3 out of 5 stars overall — right around the national average. Component ratings: 3/5 on health inspections, 2/5 on staffing, 2/5 on quality measures.

Staff provide about 3.73 total nurse hours per resident each day (0.64 of them from registered nurses), below the national benchmark of roughly 3.9 hours. Annual nursing-staff turnover is about 62.3%, higher than the ~52% national average. On the safety record, CMS notes 6 health deficiencies at its most recent standard survey, and 2 federal fines totaling $47,753 in the recent record.

Strengths

  • ✓Full sprinkler system

Questions for your visit

You do not have to know every answer before you visit. Start with these questions and ask for details specific to your loved one.

Topics noted in the summary

  • Below-average nurse staffing (3.73 hrs/resident/day)
  • $47,753 in federal fines
  • Can we review the inspection findings together, including what changed and how any corrections were checked?

    Review the federal care record →
  • Could we speak with current residents or families about daily life and how concerns are handled?

    Read the review sources →
  • What would the full monthly cost be for my loved one, and which care services or one-time charges are extra?

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  • How would you assess my loved one’s needs, and what happens if those needs change?

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Best for: Families weighing a dependable, mid-rated skilled nursing option in Milwaukee, especially when location or Medicaid acceptance matters.

At a glance

Certified beds
60
Avg. residents/day
44
Ownership
For profit - Corporation
Part of a chain
North Shore Healthcare
Continuing care
No
CMS provider #
525414

Federal quality ratings

From the U.S. Centers for Medicare & Medicaid Services (CMS), on a 1–5 star scale.

Overall rating
Health inspections
Staffing
Quality measures

Pricing & cost

Planning estimates are not a community quote. Ask the community for current rates and an itemized list of required charges.

Level of careMonthly costSource
Skilled Nursing
$9,850–$12,750/mo (modeled range)

2024–2026 published survey medians, state median adjusted to local Milwaukee prices (BEA regional price parities). Request a quote for exact pricing. Range spans semi-private to private rooms.

Local market estimate

Published starting prices and market estimates may exclude additional fees. Request a current, itemized quote for your care needs. How we estimate costs

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Staffing & care

More nursing time per resident — and lower turnover — generally means more attentive care.

Total nurse hrs / resident / day
3.73
National avg ≈ 3.9
RN hrs / resident / day
0.64
National avg ≈ 0.75
Nursing staff turnover
62.3%
National avg ≈ 52%

Safety & inspection record

Reported federal nursing-home measures. Missing values are not a clean-record finding; check the original source for current information.

Health deficiencies (last survey)
6
Federal fines
2 ($47,753)
Total penalties
2
Last standard survey
2025-05-21
Sprinkler system
Yes
Resident & family council
None

Requirements cited by inspectors

The most recent findings from federal health inspections (32 citations on record — showing the latest 8). The count is not a count of unique incidents.

Find a detail in these citations

Search the entries displayed here. The original record may contain additional findings.

Showing 8 of 8 citation entries on this page.

2026-03-02F0842Severity D — potential for harmFrom a complaintCorrection status not retained; check the original reportResident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

2025-12-03F0600Severity D — potential for harmFrom a complaintCorrection status not retained; check the original reportFreedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

2025-12-03F0609Severity D — potential for harmFrom a complaintCorrection status not retained; check the original reportFreedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

2025-05-21F0628Severity E — potential for harmCorrection status not retained; check the original reportResident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

2025-05-21F0757Severity D — potential for harmFrom a complaintCorrection status not retained; check the original reportPharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

2025-05-21F0805Severity D — potential for harmCorrection status not retained; check the original reportNutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

2024-09-19F0610Severity E — potential for harmFrom a complaintCorrection status not retained; check the original reportFreedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

2024-09-19F0584Severity D — potential for harmFrom a complaintCorrection status not retained; check the original reportResident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Severity uses the CMS scope/severity scale: D–F = potential for harm, G–I = actual harm, J–L = immediate jeopardy. Source: CMS Care Compare health citations; data as of the latest federal release. Discuss any finding directly with the community on a tour.

Penalty history

Federal fines and Medicare/Medicaid payment denials on record.

DateTypeAmount
2024-05-13Fine$14,050
2024-02-29Fine$33,703

Services and details to confirm

These topics come from source records and community websites. They do not confirm that a service is currently offered, available, or included in the price.

  • Full automatic sprinkler system
  • Medicare & Medicaid certified
  • 24-hour licensed nursing
  • On-site rehabilitation therapy
  • Physical therapy
  • Occupational therapy
  • Rehabilitation services
  • Restaurant-style dining
  • Housekeeping & laundry
  • Daily activities & events

Make it specific to your loved one

Ask which services are provided at this location, who provides them, and whether they cost extra. For care or therapy, ask about the assessment required and what happens if needs change.

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Location

2727 W Mitchell St, Milwaukee, WI

  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours

Reviews & reputation

Reviews, when available, are shown with their source. Review ratings are separate from licensing and inspection records.

Family reviews

No family reviews are available on Haven for Mercy Health Services.

Ask the community about speaking with current residents or families. Use your tour planner to record what you learn and questions to follow up on.

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Common questions about Mercy Health Services

How much does Mercy Health Services cost?

Mercy Health Services has no current published quote for skilled nursing in Haven records. The local market planning estimate is $9,850–$12,750 per month (modeled range). 2024–2026 published survey medians, state median adjusted to local Milwaukee prices (BEA regional price parities). Request a quote for exact pricing. Range spans semi-private to private rooms. This is not a community quote. Ask for a current, itemized price.

What is Mercy Health Services's Medicare rating?

Medicare (CMS) rates Mercy Health Services 3 out of 5 stars overall, including 3/5 for health inspections, 2/5 for staffing, 2/5 for quality measures. The national average is about 3 stars.

How is the staffing at Mercy Health Services?

Staff provide about 3.73 total nurse hours per resident per day (national benchmark ≈ 3.9), and annual nursing-staff turnover is about 62.3% (national average ≈ 52%). These figures are reported to the federal government and updated regularly.

What did inspectors find at Mercy Health Services?

Mercy Health Services has 32 health citations on its recent federal inspection record (last standard survey: 2025-05-21). The full citation-by-citation detail, with severity levels, is published on this page.

Does Mercy Health Services have availability?

Reported average: 44.1 residents per day across 60 certified beds (74% occupancy). These historical figures do not establish current availability. Contact the community to confirm openings, room types and admission requirements.

What types of care does Mercy Health Services offer?

Mercy Health Services in Milwaukee, WI offers skilled nursing and is licensed for 60 beds.

Prepare a care shortlist in Milwaukee

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  • Confirm current openings, waitlist procedures and whether touring reserves anything.
  • Request an itemized written quote and review deposit and cancellation terms.

Your next steps

  1. 1
    Confirm the fit
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  2. 2
    Get a written quote
    Contact Mercy Health Services directly for current rates, care charges, openings and admission requirements.
  3. 3
    Tour and compare
    Use the same questions at each community. Ask about staffing, daily routines, total costs and changes in care needs.
  4. 4
    Review terms before paying
    Ask for written deposit, refund, cancellation and move-in terms. Confirm what any payment reserves.
Data sources:CMS verifiedGoogleOfficial website

Haven record updated 2026-08-24. We show imported source information. This date does not establish when a license was last checked.

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