Skilled NursingCMS verified

Lilac Manor Rehabilitation and Nursing Center

3 Upton Park, Rochester, NY 14607 · Monroe County

Lilac Manor Rehabilitation & Nursing Center is a comprehensive newly renovated healthcare center that offers both short-term physical rehabilitation and long-term inpatient care, always with a commitment to empowering our residents to achieve their full potential.

1.0CMS overall rating(585) 685-2525 Visit website ↗

Use Caution

Haven Scout Score

Our composite of CMS ratings, staffing, and safety. This community rates use caution.

Lilac Manor Rehabilitation and Nursing Center photo 1

Lilac Manor Rehabilitation and Nursing Center photo 2

Photos via google places, facility website.

Availability outlookUsually has openings

Typically 60% full — availability is generally good.

Source: federal census data (average daily residents vs. certified beds, CMS Care Compare). Confirm current openings with an advisor — availability changes weekly.

Our evaluation

An honest, data-grounded look at this community — every claim is drawn from public inspection data.

A low federal rating — review the details closely

Lilac Manor Rehabilitation and Nursing Center is a for-profit skilled nursing facility in Rochester, NY, with 200 certified beds and an average of about 121 residents per day.

Medicare rates it 1 out of 5 stars overall — below the national average of about 3 stars. Component ratings: 1/5 on health inspections, 3/5 on staffing, 3/5 on quality measures.

Staff provide about 3.90 total nurse hours per resident each day (0.63 of them from registered nurses), above the national benchmark of roughly 3.9 hours. Annual nursing-staff turnover is about 66.5%, higher than the ~52% national average. On the safety record, CMS notes 21 health deficiencies at its most recent standard survey.

Strengths

✓Above-average nurse staffing (3.90 hrs/resident/day)
✓No federal fines on record
✓Full sprinkler system
✓Active resident & family council

Things to ask about

•Below-average 1-star overall CMS rating
•Below-average health-inspection rating
•High staff turnover (66.5%)
•21 deficiencies at last survey

Best for: Families considering this community should tour in person, request the latest survey, and weigh it against higher-rated Rochester options — our advisors can help you compare.

At a glance

Certified beds: 200
Avg. residents/day: 121
Ownership: For profit - Individual
Part of a chain: Independent
Continuing care: No
CMS provider #: 335488

Federal quality ratings

From the U.S. Centers for Medicare & Medicaid Services (CMS), on a 1–5 star scale.

Overall rating

Health inspections

Staffing

Quality measures

Pricing & cost

We publish transparent estimates and verify exact pricing on request. No surprises.

Level of care	Monthly cost	Source
Skilled Nursing	$12,580–$15,390/mo (median $13,620)	Local market estimate

2024–2026 published survey medians, state median adjusted to local Rochester prices (BEA regional price parities). Request a quote for exact pricing. Range spans semi-private to private rooms. How we estimate costs

Request exact pricing for Lilac Manor Rehabilitation and Nursing Center →

Staffing & care

More nursing time per resident — and lower turnover — generally means more attentive care.

Total nurse hrs / resident / day: 3.90; National avg ≈ 3.9
RN hrs / resident / day: 0.63; National avg ≈ 0.75
Nursing staff turnover: 66.5%; National avg ≈ 52%

Safety & inspection record

Federal inspectors survey nursing homes roughly once a year. Here's the latest on file.

Health deficiencies (last survey): 21
Federal fines: None on record
Total penalties: 1
Last standard survey: 2024-06-06
Sprinkler system: Yes
Resident & family council: Resident

What inspectors found

The most recent findings from federal health inspections (35 citations on record — showing the latest 8). Every nursing home is inspected roughly once a year; most receive some citations.

2025-08-20Severity D — potential for harmFrom a complaintResident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

2024-06-06Severity E — potential for harmPharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

2024-06-06Severity E — potential for harmPharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compar…

2024-06-06Severity E — potential for harmEnvironmental Deficiencies

Keep all essential equipment working safely.

2024-06-06Severity E — potential for harmFrom a complaintResident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

2024-06-06Severity E — potential for harmFrom a complaintFreedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

2024-06-06Severity E — potential for harmFrom a complaintAdministration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

2024-06-06Severity D — potential for harmResident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Severity uses the CMS scope/severity scale: D–F = potential for harm, G–I = actual harm, J–L = immediate jeopardy. Source: CMS Care Compare health citations; data as of the latest federal release. Discuss any finding directly with the community on a tour.

Penalty history

Federal fines and Medicare/Medicaid payment denials on record.

Date	Type	Amount
2024-06-06	Payment denial	—

Services & amenities

✓ Full automatic sprinkler system
✓ Medicare & Medicaid certified
✓ 24-hour licensed nursing
✓ On-site rehabilitation therapy
✓ Rehabilitation services
✓ Daily activities & events

Location

3 Upton Park, Rochester, NY

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Reviews & reputation

We aggregate ratings across Google, Yelp, and verified families — and link back to every source so you can read more.

Verified family reviews

No verified family reviews yet for Lilac Manor Rehabilitation and Nursing Center.

Have a loved one here, or recently toured? Help other families by sharing your experience — we verify every review before it's published.

Talk to an advisor about this community

Common questions about Lilac Manor Rehabilitation and Nursing Center

How much does Lilac Manor Rehabilitation and Nursing Center cost?

Lilac Manor Rehabilitation and Nursing Center does not publish exact rates. Comparable skilled nursing in the Rochester, NY area typically runs $12,580–$15,390 per month (median $13,620, based on published survey medians adjusted for local prices). A Haven advisor can confirm current pricing for free.

What is Lilac Manor Rehabilitation and Nursing Center's Medicare rating?

Medicare (CMS) rates Lilac Manor Rehabilitation and Nursing Center 1 out of 5 stars overall, including 1/5 for health inspections, 3/5 for staffing, 3/5 for quality measures. The national average is about 3 stars.

How is the staffing at Lilac Manor Rehabilitation and Nursing Center?

Staff provide about 3.90 total nurse hours per resident per day (national benchmark ≈ 3.9), and annual nursing-staff turnover is about 66.5% (national average ≈ 52%). These figures are reported to the federal government and updated regularly.

What did inspectors find at Lilac Manor Rehabilitation and Nursing Center?

Lilac Manor Rehabilitation and Nursing Center has 35 health citations on its recent federal inspection record (last standard survey: 2024-06-06). The full citation-by-citation detail, with severity levels, is published on this page.

Does Lilac Manor Rehabilitation and Nursing Center have availability?

Typically 60% full — availability is generally good. Availability changes weekly — a Haven advisor can confirm current openings at no cost.

What types of care does Lilac Manor Rehabilitation and Nursing Center offer?

Lilac Manor Rehabilitation and Nursing Center in Rochester, NY offers skilled nursing and is licensed for 200 beds.

The best time to decide is before a crisis decides for you

Most families start this search after a fall, a hospital stay, or a caregiver reaching a breaking point — and end up choosing from whatever has a bed open that week. Families who plan even a few weeks ahead get to choose on quality, fit, and price instead of availability alone.

Move-ins take time: assessments, paperwork, and preparation typically run 2–6 weeks in Rochester.
The best communities fill first: top-rated communities often run a waitlist — touring early holds your place in line.
Touring costs nothing and commits you to nothing — but it turns a future emergency into a calm, informed choice.

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Your next steps — this week

1
Confirm the fit
Check the inspection record and staffing data on this page against your loved one's needs.
2
Get exact pricing & availability
Request current rates for Lilac Manor Rehabilitation and Nursing Center — takes one minute, answered same day.
3
Tour 2–3 communities
Compare this community against two alternatives. Ask about staff turnover, all-in monthly cost, and care-plan changes.
4
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