Skilled NursingCMS verified

Heritage Hall-Rich Creek

120 Old Virginia Avenue, Rich Creek, VA 24147 · Giles County

Discover exceptional rehabilitation and nursing care at Heritage Hall Rich Creek. From memory care to short-term rehab, our personalized plans ensure each patient's needs are met. With experienced professionals, a range of activities, and a warm environment, Heritage Hall Rich Creek has offered out

4.0CMS overall rating(540) 726-2328 Visit website ↗

Good

Haven Scout Score

Our composite of CMS ratings, staffing, and safety. This community rates good.

Photos via google places, facility website.

Availability outlook● Fills quickly

Typically 85% full (102 of 120 beds occupied on an average day).

If this community is on your shortlist, checking current openings sooner rather than later genuinely matters here.

Source: federal census data (average daily residents vs. certified beds, CMS Care Compare). Confirm current openings with an advisor — availability changes weekly.

Our evaluation

An honest, data-grounded look at this community — every claim is drawn from public inspection data.

A highly rated skilled nursing and rehab community in Rich Creek

Heritage Hall-Rich Creek is a for-profit skilled nursing facility in Rich Creek, VA, with 120 certified beds and an average of about 102 residents per day. It operates as part of the Heritage Hall network.

Medicare rates it 4 out of 5 stars overall — above the national average of about 3 stars. Component ratings: 4/5 on health inspections, 2/5 on staffing, 2/5 on quality measures.

Staff provide about 3.61 total nurse hours per resident each day (0.42 of them from registered nurses), below the national benchmark of roughly 3.9 hours. Annual nursing-staff turnover is about 37.4%, better than the ~52% national average — a sign of staffing stability. On the safety record, CMS notes 10 health deficiencies at its most recent standard survey.

Strengths

✓Strong health-inspection rating
✓Low staff turnover (continuity of care)
✓No federal fines on record
✓Full sprinkler system
✓Active resident & family council

Things to ask about

•Below-average nurse staffing (3.61 hrs/resident/day)

Best for: Families who want a highly rated, well-staffed setting in Rich Creek for 24/7 skilled nursing or post-hospital rehabilitation.

At a glance

Certified beds: 120
Avg. residents/day: 102
Ownership: For profit - Limited Liability company
Part of a chain: Heritage Hall
Continuing care: No
CMS provider #: 495371

Federal quality ratings

From the U.S. Centers for Medicare & Medicaid Services (CMS), on a 1–5 star scale.

Overall rating

Health inspections

Staffing

Quality measures

Pricing & cost

We publish transparent estimates and verify exact pricing on request. No surprises.

Level of care	Monthly cost	Source
Skilled Nursing	$7,550–$9,910/mo (median $8,480)	Local market estimate

2024–2026 published survey medians, state median adjusted to local Blacksburg prices (BEA regional price parities). Request a quote for exact pricing. Range spans semi-private to private rooms. How we estimate costs

Request exact pricing for Heritage Hall-Rich Creek →

Staffing & care

More nursing time per resident — and lower turnover — generally means more attentive care.

Total nurse hrs / resident / day: 3.61; National avg ≈ 3.9
RN hrs / resident / day: 0.42; National avg ≈ 0.75
Nursing staff turnover: 37.4%; National avg ≈ 52%

Safety & inspection record

Federal inspectors survey nursing homes roughly once a year. Here's the latest on file.

Health deficiencies (last survey): 10
Federal fines: None on record
Total penalties: 0
Last standard survey: 2024-03-14
Sprinkler system: Yes
Resident & family council: Resident

What inspectors found

The most recent findings from federal health inspections (20 citations on record — showing the latest 8). Every nursing home is inspected roughly once a year; most receive some citations.

2024-03-14Severity E — potential for harmFrom a complaintNursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

2024-03-14Severity D — potential for harmResident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

2024-03-14Severity D — potential for harmQuality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

2024-03-14Severity D — potential for harmPharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

2024-03-14Severity D — potential for harmPharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

2024-03-14Severity D — potential for harmPharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

2024-03-14Severity D — potential for harmNutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

2024-03-14Severity D — potential for harmResident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Severity uses the CMS scope/severity scale: D–F = potential for harm, G–I = actual harm, J–L = immediate jeopardy. Source: CMS Care Compare health citations; data as of the latest federal release. Discuss any finding directly with the community on a tour.

Services & amenities

✓ Full automatic sprinkler system
✓ Medicare & Medicaid certified
✓ 24-hour licensed nursing
✓ On-site rehabilitation therapy
✓ Physical therapy
✓ Occupational therapy
✓ Rehabilitation services
✓ Memory care
✓ Respite / short-term stays
✓ Daily activities & events

Location

120 Old Virginia Avenue, Rich Creek, VA

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Reviews & reputation

We aggregate ratings across Google, Yelp, and verified families — and link back to every source so you can read more.

Google

4.5

23 reviews →

Verified family reviews

No verified family reviews yet for Heritage Hall-Rich Creek.

Have a loved one here, or recently toured? Help other families by sharing your experience — we verify every review before it's published.

Talk to an advisor about this community

Common questions about Heritage Hall-Rich Creek

How much does Heritage Hall-Rich Creek cost?

Heritage Hall-Rich Creek does not publish exact rates. Comparable skilled nursing in the Rich Creek, VA area typically runs $7,550–$9,910 per month (median $8,480, based on published survey medians adjusted for local prices). A Haven advisor can confirm current pricing for free.

What is Heritage Hall-Rich Creek's Medicare rating?

Medicare (CMS) rates Heritage Hall-Rich Creek 4 out of 5 stars overall, including 4/5 for health inspections, 2/5 for staffing, 2/5 for quality measures. The national average is about 3 stars.

How is the staffing at Heritage Hall-Rich Creek?

Staff provide about 3.61 total nurse hours per resident per day (national benchmark ≈ 3.9), and annual nursing-staff turnover is about 37.4% (national average ≈ 52%). These figures are reported to the federal government and updated regularly.

What did inspectors find at Heritage Hall-Rich Creek?

Heritage Hall-Rich Creek has 20 health citations on its recent federal inspection record (last standard survey: 2024-03-14). The full citation-by-citation detail, with severity levels, is published on this page.

Does Heritage Hall-Rich Creek have availability?

Typically 85% full (102 of 120 beds occupied on an average day). Availability changes weekly — a Haven advisor can confirm current openings at no cost.

What types of care does Heritage Hall-Rich Creek offer?

Heritage Hall-Rich Creek in Rich Creek, VA offers skilled nursing and is licensed for 120 beds.

The best time to decide is before a crisis decides for you

Most families start this search after a fall, a hospital stay, or a caregiver reaching a breaking point — and end up choosing from whatever has a bed open that week. Families who plan even a few weeks ahead get to choose on quality, fit, and price instead of availability alone.

Move-ins take time: assessments, paperwork, and preparation typically run 2–6 weeks in Blacksburg.
The best communities fill first: top-rated communities often run a waitlist — touring early holds your place in line.
Touring costs nothing and commits you to nothing — but it turns a future emergency into a calm, informed choice.

Start with a free shortlist →Take the 2-minute assessment

Your next steps — this week

1
Confirm the fit
Check the inspection record and staffing data on this page against your loved one's needs.
2
Get exact pricing & availability
Request current rates for Heritage Hall-Rich Creek — takes one minute, answered same day.
3
Tour 2–3 communities
Compare this community against two alternatives. Ask about staff turnover, all-in monthly cost, and care-plan changes.
4
Hold a spot
Most communities hold a residence with a small refundable deposit while you decide.