Heron's Key
Scout 100Gig Harbor, WA · 30 beds
5.0CMS rating
Skilled NursingContinuing Care (CCRC / Life Plan)Moderate availability
One of Gig Harbor's top-rated skilled nursing communities.
Est. $12,540–$15,810/mo
View full evaluation →Skilled NursingCMS verified
Heartwood Extended Healthcare
1649 East 72ND, Tacoma, WA 98404 · Pierce County
2.0CMS overall rating(253) 472-9027
43
FairHaven Scout Score
Our composite of CMS ratings, staffing, and safety. This community rates fair.Photos via google places.
Availability outlookModerate availability
Typically 76% full — openings are usually available.
Source: federal census data (average daily residents vs. certified beds, CMS Care Compare). Confirm current openings with an advisor — availability changes weekly.
Our evaluation
An honest, data-grounded look at this community — every claim is drawn from public inspection data.
A below-average federal rating — worth a careful look in Tacoma
Heartwood Extended Healthcare is a for-profit skilled nursing facility in Tacoma, WA, with 120 certified beds and an average of about 91 residents per day.
Medicare rates it 2 out of 5 stars overall — below the national average of about 3 stars. Component ratings: 2/5 on health inspections, 3/5 on staffing, 3/5 on quality measures.
Staff provide about 3.88 total nurse hours per resident each day (0.66 of them from registered nurses), below the national benchmark of roughly 3.9 hours. Annual nursing-staff turnover is about 52.1%, higher than the ~52% national average. On the safety record, CMS notes 24 health deficiencies at its most recent standard survey, and 3 federal fines totaling $293,221 in the recent record.
Strengths
- ✓Full sprinkler system
- ✓Active resident & family council
Things to ask about
- •Below-average 2-star overall CMS rating
- •Below-average health-inspection rating
- •Below-average nurse staffing (3.88 hrs/resident/day)
- •24 deficiencies at last survey
- •$293,221 in federal fines
Best for: Families considering this community should tour in person, request the latest survey, and weigh it against higher-rated Tacoma options — our advisors can help you compare.
At a glance
- Certified beds
- 120
- Avg. residents/day
- 91
- Ownership
- For profit - Limited Liability company
- Part of a chain
- Independent
- Continuing care
- No
- CMS provider #
- 505326
Federal quality ratings
From the U.S. Centers for Medicare & Medicaid Services (CMS), on a 1–5 star scale.
Overall rating
Health inspections
Staffing
Quality measures
Pricing & cost
We publish transparent estimates and verify exact pricing on request. No surprises.
| Level of care | Monthly cost | Source |
|---|---|---|
| Skilled Nursing | $12,540–$15,810/mo (median $13,790) | Local market estimate |
2024–2026 published survey medians, state median adjusted to local Tacoma prices (BEA regional price parities). Request a quote for exact pricing. Range spans semi-private to private rooms. How we estimate costs
Staffing & care
More nursing time per resident — and lower turnover — generally means more attentive care.
- Total nurse hrs / resident / day
- 3.88
- National avg ≈ 3.9
- RN hrs / resident / day
- 0.66
- National avg ≈ 0.75
- Nursing staff turnover
- 52.1%
- National avg ≈ 52%
Safety & inspection record
Federal inspectors survey nursing homes roughly once a year. Here's the latest on file.
- Health deficiencies (last survey)
- 24
- Federal fines
- 3 ($293,221)
- Total penalties
- 4
- Last standard survey
- 2026-03-30
- Sprinkler system
- Yes
- Resident & family council
- Both
What inspectors found
The most recent findings from federal health inspections (82 citations on record — showing the latest 8). Every nursing home is inspected roughly once a year; most receive some citations.
2026-03-30Severity G — actual harmQuality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
2026-03-30Severity F — potential for harmNutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
2026-03-30Severity F — potential for harmInfection Control Deficiencies
Provide and implement an infection prevention and control program.
2026-03-30Severity E — potential for harmFreedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
2026-03-30Severity E — potential for harmResident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
2026-03-30Severity E — potential for harmResident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
2026-03-30Severity D — potential for harmResident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
2026-03-30Severity D — potential for harmResident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity uses the CMS scope/severity scale: D–F = potential for harm, G–I = actual harm, J–L = immediate jeopardy. Source: CMS Care Compare health citations; data as of the latest federal release. Discuss any finding directly with the community on a tour.
Penalty history
Federal fines and Medicare/Medicaid payment denials on record.
| Date | Type | Amount |
|---|---|---|
| 2024-03-27 | Fine | $153,010 |
| 2024-03-27 | Payment denial | — |
| 2023-12-13 | Fine | $107,955 |
| 2023-10-25 | Fine | $32,256 |
Services & amenities
- ✓ Full automatic sprinkler system
- ✓ Medicare & Medicaid certified
- ✓ 24-hour licensed nursing
- ✓ On-site rehabilitation therapy
Location
1649 East 72ND, Tacoma, WA
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
Reviews & reputation
We aggregate ratings across Google, Yelp, and verified families — and link back to every source so you can read more.
Verified family reviews
No verified family reviews yet for Heartwood Extended Healthcare.
Have a loved one here, or recently toured? Help other families by sharing your experience — we verify every review before it's published.
Talk to an advisor about this communityCommon questions about Heartwood Extended Healthcare
How much does Heartwood Extended Healthcare cost?
Heartwood Extended Healthcare does not publish exact rates. Comparable skilled nursing in the Tacoma, WA area typically runs $12,540–$15,810 per month (median $13,790, based on published survey medians adjusted for local prices). A Haven advisor can confirm current pricing for free.
What is Heartwood Extended Healthcare's Medicare rating?
Medicare (CMS) rates Heartwood Extended Healthcare 2 out of 5 stars overall, including 2/5 for health inspections, 3/5 for staffing, 3/5 for quality measures. The national average is about 3 stars.
How is the staffing at Heartwood Extended Healthcare?
Staff provide about 3.88 total nurse hours per resident per day (national benchmark ≈ 3.9), and annual nursing-staff turnover is about 52.1% (national average ≈ 52%). These figures are reported to the federal government and updated regularly.
What did inspectors find at Heartwood Extended Healthcare?
Heartwood Extended Healthcare has 82 health citations on its recent federal inspection record (last standard survey: 2026-03-30). The full citation-by-citation detail, with severity levels, is published on this page.
Does Heartwood Extended Healthcare have availability?
Typically 76% full — openings are usually available. Availability changes weekly — a Haven advisor can confirm current openings at no cost.
What types of care does Heartwood Extended Healthcare offer?
Heartwood Extended Healthcare in Tacoma, WA offers skilled nursing and is licensed for 120 beds.
The best time to decide is before a crisis decides for you
Most families start this search after a fall, a hospital stay, or a caregiver reaching a breaking point — and end up choosing from whatever has a bed open that week. Families who plan even a few weeks ahead get to choose on quality, fit, and price instead of availability alone.
- Move-ins take time: assessments, paperwork, and preparation typically run 2–6 weeks in Tacoma.
- The best communities fill first: top-rated communities often run a waitlist — touring early holds your place in line.
- Touring costs nothing and commits you to nothing — but it turns a future emergency into a calm, informed choice.
Your next steps — this week
- 1Confirm the fitCheck the inspection record and staffing data on this page against your loved one's needs.
- 2Get exact pricing & availabilityRequest current rates for Heartwood Extended Healthcare — takes one minute, answered same day.
- 3Tour 2–3 communitiesCompare this community against two alternatives. Ask about staff turnover, all-in monthly cost, and care-plan changes.
- 4Hold a spotMost communities hold a residence with a small refundable deposit while you decide.
Data sources:CMS verifiedGoogle
Last verified 2026-07-06. We refresh inspection data monthly and reviews continuously.
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