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Haven
Skilled NursingCMS verified

Dept of State Hospitals - Metropolitan SNF

11401 South Bloomfield Avenue, Norwalk, CA 90650 · Los Angeles County

2.0CMS overall rating(562) 863-7011Visit website ↗
16
Use Caution
Haven Scout Score
Our composite of CMS ratings, staffing, and safety. This community rates use caution.

A little clarity for your next step

What to know before you visit

Start with the things that matter to your loved one. Use the details below to build your questions, then ask the community what life and care would look like for them.

Reviews reflect individual experiences. Inspection findings describe specific events; missing reports do not mean there were no concerns.

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Dept of State Hospitals - Metropolitan  SNF, photo 1 of 61 / 6

A closer look at the community

Photo 1 · facility website. Photos may not reflect current rooms or services.

Picture your loved one here

Ask to see a room like the one available, its bathroom, dining spaces, and outdoor areas. On a visit, notice how easy it feels to move around and how staff interact with residents.

Reported historical occupancy55% reported occupancy

Reported average: 56 residents per day across 102 certified beds (55% occupancy).

This does not show current vacancies, waitlists, room types or whether the community can meet your care needs. Contact the community to confirm current openings.

Source: CMS Care Compare, reported average daily residents and certified beds. This is not a live availability feed.

Our evaluation

A summary of reported federal nursing-home measures. Review the dates and original records below.

A below-average federal rating — worth a careful look in Norwalk

Dept of State Hospitals - Metropolitan SNF is a government-owned skilled nursing facility in Norwalk, CA, with 102 certified beds and an average of about 56 residents per day.

Medicare rates it 2 out of 5 stars overall — below the national average of about 3 stars. Component ratings: 1/5 on health inspections, 5/5 on staffing, 2/5 on quality measures.

Staff provide about 9.80 total nurse hours per resident each day (3.96 of them from registered nurses), above the national benchmark of roughly 3.9 hours. Annual nursing-staff turnover is about 22.6%, better than the ~52% national average — a sign of staffing stability. On the safety record, CMS notes 23 health deficiencies at its most recent standard survey, and 3 federal fines totaling $134,583 in the recent record. Note: CMS has flagged this facility with an abuse icon. We strongly recommend reviewing the full inspection report and discussing it on any tour. This facility is in the CMS Special Focus Facility program, which targets homes with a history of serious quality problems.

Strengths

  • ✓Above-average nurse staffing (9.80 hrs/resident/day)
  • ✓Low staff turnover (continuity of care)
  • ✓Active resident & family council

Questions for your visit

You do not have to know every answer before you visit. Start with these questions and ask for details specific to your loved one.

Topics noted in the summary

  • Below-average 2-star overall CMS rating
  • Below-average health-inspection rating
  • 23 deficiencies at last survey
  • $134,583 in federal fines
  • CMS abuse-citation flag — review carefully
  • In the CMS Special Focus Facility program
  • Can we review the inspection findings together, including what changed and how any corrections were checked?

    Review the federal care record →
  • Could we speak with current residents or families about daily life and how concerns are handled?

    Read the review sources →
  • What would the full monthly cost be for my loved one, and which care services or one-time charges are extra?

    Review pricing details →
  • How would you assess my loved one’s needs, and what happens if those needs change?

Keep your answers in the tour planner →
Best for: Families considering this community should tour in person, request the latest survey, and weigh it against higher-rated Norwalk options — our advisors can help you compare.

At a glance

Certified beds
102
Avg. residents/day
56
Ownership
Government - State
Part of a chain
Not reported
Continuing care
No
CMS provider #
555731

Federal quality ratings

From the U.S. Centers for Medicare & Medicaid Services (CMS), on a 1–5 star scale.

Overall rating
Health inspections
Staffing
Quality measures

Pricing & cost

Planning estimates are not a community quote. Ask the community for current rates and an itemized list of required charges.

Level of careMonthly costSource
Skilled Nursing
$11,400–$17,130/mo (modeled range)

2024–2026 published survey medians, state median adjusted to local Los Angeles prices (BEA regional price parities). Request a quote for exact pricing. Range spans semi-private to private rooms.

Local market estimate

Published starting prices and market estimates may exclude additional fees. Request a current, itemized quote for your care needs. How we estimate costs

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Staffing & care

More nursing time per resident — and lower turnover — generally means more attentive care.

Total nurse hrs / resident / day
9.80
National avg ≈ 3.9
RN hrs / resident / day
3.96
National avg ≈ 0.75
Nursing staff turnover
22.6%
National avg ≈ 52%

Safety & inspection record

Reported federal nursing-home measures. Missing values are not a clean-record finding; check the original source for current information.

⚠️ This community carries a serious CMS flag (abuse citation) (Special Focus Facility). We recommend reviewing the full inspection report and raising it directly on any tour.
Health deficiencies (last survey)
23
Federal fines
3 ($134,583)
Total penalties
4
Last standard survey
2025-12-08
Sprinkler system
Partial
Resident & family council
Resident

Requirements cited by inspectors

The most recent findings from federal health inspections (53 citations on record — showing the latest 8). The count is not a count of unique incidents.

Find a detail in these citations

Search the entries displayed here. The original record may contain additional findings.

Showing 8 of 8 citation entries on this page.

2026-05-06F0609Severity D — potential for harmFrom a complaintCorrection status not retained; check the original reportFreedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

2026-03-07F0607Severity L — immediate jeopardyFrom a complaintCorrection status not retained; check the original reportFreedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

2026-03-07F0600Severity G — actual harmFrom a complaintCorrection status not retained; check the original reportFreedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

2026-03-07F0943Severity F — potential for harmFrom a complaintCorrection status not retained; check the original reportFreedom from Abuse, Neglect, and Exploitation Deficiencies

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

2026-03-07F0609Severity E — potential for harmFrom a complaintCorrection status not retained; check the original reportFreedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

2026-03-07F0610Severity D — potential for harmFrom a complaintCorrection status not retained; check the original reportFreedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

2025-12-08F0698Severity J — immediate jeopardyCorrection status not retained; check the original reportQuality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

2025-12-08F0686Severity G — actual harmCorrection status not retained; check the original reportQuality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Severity uses the CMS scope/severity scale: D–F = potential for harm, G–I = actual harm, J–L = immediate jeopardy. Source: CMS Care Compare health citations; data as of the latest federal release. Discuss any finding directly with the community on a tour.

Penalty history

Federal fines and Medicare/Medicaid payment denials on record.

DateTypeAmount
2026-03-07Fine$51,490
2025-12-08Fine$65,521
2025-12-08Payment denial—
2024-07-02Fine$17,572

Services and details to confirm

These topics come from source records and community websites. They do not confirm that a service is currently offered, available, or included in the price.

  • Medicare & Medicaid certified
  • 24-hour licensed nursing
  • On-site rehabilitation therapy

Make it specific to your loved one

Ask which services are provided at this location, who provides them, and whether they cost extra. For care or therapy, ask about the assessment required and what happens if needs change.

Keep questions in your visit plan →

Location

11401 South Bloomfield Avenue, Norwalk, CA

  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours

Reviews & reputation

Reviews, when available, are shown with their source. Review ratings are separate from licensing and inspection records.

Family reviews

No family reviews are available on Haven for Dept of State Hospitals - Metropolitan SNF.

Ask the community about speaking with current residents or families. Use your tour planner to record what you learn and questions to follow up on.

Prepare questions for your tour

Common questions about Dept of State Hospitals - Metropolitan SNF

How much does Dept of State Hospitals - Metropolitan SNF cost?

Dept of State Hospitals - Metropolitan SNF has no current published quote for skilled nursing in Haven records. The local market planning estimate is $11,400–$17,130 per month (modeled range). 2024–2026 published survey medians, state median adjusted to local Los Angeles prices (BEA regional price parities). Request a quote for exact pricing. Range spans semi-private to private rooms. This is not a community quote. Ask for a current, itemized price.

What is Dept of State Hospitals - Metropolitan SNF's Medicare rating?

Medicare (CMS) rates Dept of State Hospitals - Metropolitan SNF 2 out of 5 stars overall, including 1/5 for health inspections, 5/5 for staffing, 2/5 for quality measures. The national average is about 3 stars.

How is the staffing at Dept of State Hospitals - Metropolitan SNF?

Staff provide about 9.80 total nurse hours per resident per day (national benchmark ≈ 3.9), and annual nursing-staff turnover is about 22.6% (national average ≈ 52%). These figures are reported to the federal government and updated regularly.

What did inspectors find at Dept of State Hospitals - Metropolitan SNF?

Dept of State Hospitals - Metropolitan SNF has 53 health citations on its recent federal inspection record (last standard survey: 2025-12-08). The full citation-by-citation detail, with severity levels, is published on this page.

Does Dept of State Hospitals - Metropolitan SNF have availability?

Reported average: 56 residents per day across 102 certified beds (55% occupancy). These historical figures do not establish current availability. Contact the community to confirm openings, room types and admission requirements.

What types of care does Dept of State Hospitals - Metropolitan SNF offer?

Dept of State Hospitals - Metropolitan SNF in Norwalk, CA offers skilled nursing and is licensed for 102 beds.

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Your next steps

  1. 1
    Confirm the fit
    Review licensing records, reported services and available inspection information against the person's care needs.
  2. 2
    Get a written quote
    Contact Dept of State Hospitals - Metropolitan SNF directly for current rates, care charges, openings and admission requirements.
  3. 3
    Tour and compare
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  4. 4
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Data sources:CMS verifiedGoogle

Haven record updated 2026-08-24. We show imported source information. This date does not establish when a license was last checked.

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