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Skilled NursingCMS verified

Complete Care at Southpointe

4500 W. Loomis Rd., Greenfield, WI 53220 · Milwaukee County

Welcome to Complete Care at Southpointe, where you can find post-acute, skilled nursing, and long-term care services in Greenfield, WI

3.0CMS overall rating(414) 325-5300Visit website ↗
57
Good
Haven Scout Score
Our composite of CMS ratings, staffing, and safety. This community rates good.
Complete Care at Southpointe photo 1Complete Care at Southpointe photo 2Complete Care at Southpointe photo 3Complete Care at Southpointe photo 4Complete Care at Southpointe photo 5Complete Care at Southpointe photo 6Complete Care at Southpointe photo 7Complete Care at Southpointe photo 8Complete Care at Southpointe photo 9Complete Care at Southpointe photo 10Complete Care at Southpointe photo 11Complete Care at Southpointe photo 12

Photos via google places, facility website.

Availability outlookUsually has openings

Typically 57% full — availability is generally good.

Source: federal census data (average daily residents vs. certified beds, CMS Care Compare). Confirm current openings with an advisor — availability changes weekly.

Our evaluation

An honest, data-grounded look at this community — every claim is drawn from public inspection data.

A solid, federally rated skilled nursing option in Greenfield

Complete Care at Southpointe is a for-profit skilled nursing facility in Greenfield, WI, with 174 certified beds and an average of about 99 residents per day. It operates as part of the Complete Care network.

Medicare rates it 3 out of 5 stars overall — right around the national average. Component ratings: 2/5 on health inspections, 3/5 on staffing, 5/5 on quality measures.

Staff provide about 3.58 total nurse hours per resident each day (0.73 of them from registered nurses), below the national benchmark of roughly 3.9 hours. Annual nursing-staff turnover is about 43.4%, better than the ~52% national average — a sign of staffing stability. On the safety record, CMS notes 7 health deficiencies at its most recent standard survey, and 1 federal fine totaling $89,823 in the recent record.

Strengths

  • Full sprinkler system
  • Active resident & family council

Things to ask about

  • Below-average health-inspection rating
  • Below-average nurse staffing (3.58 hrs/resident/day)
  • $89,823 in federal fines
Best for: Families weighing a dependable, mid-rated skilled nursing option in Greenfield, especially when location or Medicaid acceptance matters.

At a glance

Certified beds
174
Avg. residents/day
99
Ownership
For profit - Limited Liability company
Part of a chain
Complete Care
Continuing care
No
CMS provider #
525604

Federal quality ratings

From the U.S. Centers for Medicare & Medicaid Services (CMS), on a 1–5 star scale.

Overall rating
Health inspections
Staffing
Quality measures

Pricing & cost

We publish transparent estimates and verify exact pricing on request. No surprises.

Level of careMonthly costSource
Skilled Nursing$9,850–$12,750/mo (median $10,980)Local market estimate

2024–2026 published survey medians, state median adjusted to local Milwaukee prices (BEA regional price parities). Request a quote for exact pricing. Range spans semi-private to private rooms. How we estimate costs

Request exact pricing for Complete Care at Southpointe

Staffing & care

More nursing time per resident — and lower turnover — generally means more attentive care.

Total nurse hrs / resident / day
3.58
National avg ≈ 3.9
RN hrs / resident / day
0.73
National avg ≈ 0.75
Nursing staff turnover
43.4%
National avg ≈ 52%

Safety & inspection record

Federal inspectors survey nursing homes roughly once a year. Here's the latest on file.

Health deficiencies (last survey)
7
Federal fines
1 ($89,823)
Total penalties
1
Last standard survey
2026-03-12
Sprinkler system
Yes
Resident & family council
Resident

What inspectors found

The most recent findings from federal health inspections (17 citations on record — showing the latest 8). Every nursing home is inspected roughly once a year; most receive some citations.

2026-03-12Severity G — actual harmQuality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

2026-03-12Severity F — potential for harmAdministration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

2026-03-12Severity E — potential for harmNutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

2026-03-12Severity E — potential for harmFrom a complaintFreedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

2026-03-12Severity D — potential for harmFreedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

2026-03-12Severity D — potential for harmQuality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

2026-03-12Severity C — minimalResident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

2024-10-17Severity D — potential for harmResident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Severity uses the CMS scope/severity scale: D–F = potential for harm, G–I = actual harm, J–L = immediate jeopardy. Source: CMS Care Compare health citations; data as of the latest federal release. Discuss any finding directly with the community on a tour.

Penalty history

Federal fines and Medicare/Medicaid payment denials on record.

DateTypeAmount
2023-08-17Fine$89,823

Services & amenities

  • Full automatic sprinkler system
  • Medicare & Medicaid certified
  • 24-hour licensed nursing
  • On-site rehabilitation therapy
  • Rehabilitation services
  • Daily activities & events

Location

4500 W. Loomis Rd., Greenfield, WI

  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours

Reviews & reputation

We aggregate ratings across Google, Yelp, and verified families — and link back to every source so you can read more.

Verified family reviews

No verified family reviews yet for Complete Care at Southpointe.

Have a loved one here, or recently toured? Help other families by sharing your experience — we verify every review before it's published.

Talk to an advisor about this community

Common questions about Complete Care at Southpointe

How much does Complete Care at Southpointe cost?

Complete Care at Southpointe does not publish exact rates. Comparable skilled nursing in the Greenfield, WI area typically runs $9,850–$12,750 per month (median $10,980, based on published survey medians adjusted for local prices). A Haven advisor can confirm current pricing for free.

What is Complete Care at Southpointe's Medicare rating?

Medicare (CMS) rates Complete Care at Southpointe 3 out of 5 stars overall, including 2/5 for health inspections, 3/5 for staffing, 5/5 for quality measures. The national average is about 3 stars.

How is the staffing at Complete Care at Southpointe?

Staff provide about 3.58 total nurse hours per resident per day (national benchmark ≈ 3.9), and annual nursing-staff turnover is about 43.4% (national average ≈ 52%). These figures are reported to the federal government and updated regularly.

What did inspectors find at Complete Care at Southpointe?

Complete Care at Southpointe has 17 health citations on its recent federal inspection record (last standard survey: 2026-03-12). The full citation-by-citation detail, with severity levels, is published on this page.

Does Complete Care at Southpointe have availability?

Typically 57% full — availability is generally good. Availability changes weekly — a Haven advisor can confirm current openings at no cost.

What types of care does Complete Care at Southpointe offer?

Complete Care at Southpointe in Greenfield, WI offers skilled nursing and is licensed for 174 beds.

The best time to decide is before a crisis decides for you

Most families start this search after a fall, a hospital stay, or a caregiver reaching a breaking point — and end up choosing from whatever has a bed open that week. Families who plan even a few weeks ahead get to choose on quality, fit, and price instead of availability alone.

  • Move-ins take time: assessments, paperwork, and preparation typically run 2–6 weeks in Milwaukee.
  • The best communities fill first: top-rated communities often run a waitlist — touring early holds your place in line.
  • Touring costs nothing and commits you to nothing — but it turns a future emergency into a calm, informed choice.

Your next steps — this week

  1. 1
    Confirm the fit
    Check the inspection record and staffing data on this page against your loved one's needs.
  2. 2
    Get exact pricing & availability
    Request current rates for Complete Care at Southpointe — takes one minute, answered same day.
  3. 3
    Tour 2–3 communities
    Compare this community against two alternatives. Ask about staff turnover, all-in monthly cost, and care-plan changes.
  4. 4
    Hold a spot
    Most communities hold a residence with a small refundable deposit while you decide.
Data sources:CMS verifiedGoogleOfficial website

Last verified 2026-07-06. We refresh inspection data monthly and reviews continuously.

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