Skilled NursingCMS verified

Complete Care at Kensington

1810 Kensington Dr, Waukesha, WI 53188 · Waukesha County

Welcome to Complete Care at Kensington, where you can find post-acute, skilled nursing, and long-term care services in Waukesha, WI

2.0CMS overall rating(262) 548-1400 Visit website ↗

Use Caution

Haven Scout Score

Our composite of CMS ratings, staffing, and safety. This community rates use caution.

Photos via google places, facility website.

Availability outlookUsually has openings

Typically 44% full — availability is generally good.

Source: federal census data (average daily residents vs. certified beds, CMS Care Compare). Confirm current openings with an advisor — availability changes weekly.

Our evaluation

An honest, data-grounded look at this community — every claim is drawn from public inspection data.

A below-average federal rating — worth a careful look in Waukesha

Complete Care at Kensington is a for-profit skilled nursing facility in Waukesha, WI, with 150 certified beds and an average of about 66 residents per day. It operates as part of the Complete Care network.

Medicare rates it 2 out of 5 stars overall — below the national average of about 3 stars. Component ratings: 2/5 on health inspections, 2/5 on staffing, 3/5 on quality measures.

Staff provide about 3.47 total nurse hours per resident each day (0.46 of them from registered nurses), below the national benchmark of roughly 3.9 hours. Annual nursing-staff turnover is about 47.8%, better than the ~52% national average — a sign of staffing stability. On the safety record, CMS notes 10 health deficiencies at its most recent standard survey, and 1 federal fine totaling $66,632 in the recent record.

Strengths

✓Full sprinkler system
✓Active resident & family council

Things to ask about

•Below-average 2-star overall CMS rating
•Below-average health-inspection rating
•Below-average nurse staffing (3.47 hrs/resident/day)
•$66,632 in federal fines

Best for: Families considering this community should tour in person, request the latest survey, and weigh it against higher-rated Waukesha options — our advisors can help you compare.

At a glance

Certified beds: 150
Avg. residents/day: 66
Ownership: For profit - Limited Liability company
Part of a chain: Complete Care
Continuing care: No
CMS provider #: 525242

Federal quality ratings

From the U.S. Centers for Medicare & Medicaid Services (CMS), on a 1–5 star scale.

Overall rating

Health inspections

Staffing

Quality measures

Pricing & cost

We publish transparent estimates and verify exact pricing on request. No surprises.

Level of care	Monthly cost	Source
Skilled Nursing	$9,850–$12,750/mo (median $10,980)	Local market estimate

2024–2026 published survey medians, state median adjusted to local Milwaukee prices (BEA regional price parities). Request a quote for exact pricing. Range spans semi-private to private rooms. How we estimate costs

Request exact pricing for Complete Care at Kensington →

Staffing & care

More nursing time per resident — and lower turnover — generally means more attentive care.

Total nurse hrs / resident / day: 3.47; National avg ≈ 3.9
RN hrs / resident / day: 0.46; National avg ≈ 0.75
Nursing staff turnover: 47.8%; National avg ≈ 52%

Safety & inspection record

Federal inspectors survey nursing homes roughly once a year. Here's the latest on file.

Health deficiencies (last survey): 10
Federal fines: 1 ($66,632)
Total penalties: 1
Last standard survey: 2025-05-21
Sprinkler system: Yes
Resident & family council: Resident

What inspectors found

The most recent findings from federal health inspections (40 citations on record — showing the latest 8). Every nursing home is inspected roughly once a year; most receive some citations.

2026-02-23Severity E — potential for harmFrom a complaintInfection Control Deficiencies

Provide and implement an infection prevention and control program.

2025-05-21Severity G — actual harmQuality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

2025-05-21Severity E — potential for harmResident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

2025-05-21Severity E — potential for harmInfection Control Deficiencies

Provide and implement an infection prevention and control program.

2025-05-21Severity D — potential for harmFreedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

2025-05-21Severity D — potential for harmFreedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

2025-05-21Severity D — potential for harmQuality of Life and Care Deficiencies

Provide appropriate foot care.

2025-05-21Severity D — potential for harmQuality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Severity uses the CMS scope/severity scale: D–F = potential for harm, G–I = actual harm, J–L = immediate jeopardy. Source: CMS Care Compare health citations; data as of the latest federal release. Discuss any finding directly with the community on a tour.

Penalty history

Federal fines and Medicare/Medicaid payment denials on record.

Date	Type	Amount
2024-01-30	Fine	$66,632

Services & amenities

✓ Full automatic sprinkler system
✓ Medicare & Medicaid certified
✓ 24-hour licensed nursing
✓ On-site rehabilitation therapy
✓ Rehabilitation services
✓ Housekeeping & laundry
✓ Daily activities & events
✓ Courtyard / outdoor space

Location

1810 Kensington Dr, Waukesha, WI

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Reviews & reputation

We aggregate ratings across Google, Yelp, and verified families — and link back to every source so you can read more.

Google

4.1

101 reviews →

Verified family reviews

No verified family reviews yet for Complete Care at Kensington.

Have a loved one here, or recently toured? Help other families by sharing your experience — we verify every review before it's published.

Talk to an advisor about this community

Common questions about Complete Care at Kensington

How much does Complete Care at Kensington cost?

Complete Care at Kensington does not publish exact rates. Comparable skilled nursing in the Waukesha, WI area typically runs $9,850–$12,750 per month (median $10,980, based on published survey medians adjusted for local prices). A Haven advisor can confirm current pricing for free.

What is Complete Care at Kensington's Medicare rating?

Medicare (CMS) rates Complete Care at Kensington 2 out of 5 stars overall, including 2/5 for health inspections, 2/5 for staffing, 3/5 for quality measures. The national average is about 3 stars.

How is the staffing at Complete Care at Kensington?

Staff provide about 3.47 total nurse hours per resident per day (national benchmark ≈ 3.9), and annual nursing-staff turnover is about 47.8% (national average ≈ 52%). These figures are reported to the federal government and updated regularly.

What did inspectors find at Complete Care at Kensington?

Complete Care at Kensington has 40 health citations on its recent federal inspection record (last standard survey: 2025-05-21). The full citation-by-citation detail, with severity levels, is published on this page.

Does Complete Care at Kensington have availability?

Typically 44% full — availability is generally good. Availability changes weekly — a Haven advisor can confirm current openings at no cost.

What types of care does Complete Care at Kensington offer?

Complete Care at Kensington in Waukesha, WI offers skilled nursing and is licensed for 150 beds.

The best time to decide is before a crisis decides for you

Most families start this search after a fall, a hospital stay, or a caregiver reaching a breaking point — and end up choosing from whatever has a bed open that week. Families who plan even a few weeks ahead get to choose on quality, fit, and price instead of availability alone.

Move-ins take time: assessments, paperwork, and preparation typically run 2–6 weeks in Milwaukee.
The best communities fill first: top-rated communities often run a waitlist — touring early holds your place in line.
Touring costs nothing and commits you to nothing — but it turns a future emergency into a calm, informed choice.

Start with a free shortlist →Take the 2-minute assessment

Your next steps — this week

1
Confirm the fit
Check the inspection record and staffing data on this page against your loved one's needs.
2
Get exact pricing & availability
Request current rates for Complete Care at Kensington — takes one minute, answered same day.
3
Tour 2–3 communities
Compare this community against two alternatives. Ask about staff turnover, all-in monthly cost, and care-plan changes.
4
Hold a spot
Most communities hold a residence with a small refundable deposit while you decide.