Broadmead
Scout 100Cockeysville, MD · 70 beds
5.0CMS rating
Skilled NursingContinuing Care (CCRC / Life Plan)Usually has openings
One of Cockeysville's top-rated skilled nursing communities.
Est. $11,820–$15,820/mo
View full evaluation →Skilled NursingCMS verified
Complete Care at Heritage LLC
7232 German Hill Road, Dundalk, MD 21222 · Baltimore County
Welcome to Complete Care at Heritage, where you can find post-acute, skilled nursing, and long-term care services in Baltimore, MD
28
Use CautionHaven Scout Score
Our composite of CMS ratings, staffing, and safety. This community rates use caution.
Photos via google places, facility website.
Availability outlookModerate availability
Typically 83% full — openings are usually available.
Source: federal census data (average daily residents vs. certified beds, CMS Care Compare). Confirm current openings with an advisor — availability changes weekly.
Our evaluation
An honest, data-grounded look at this community — every claim is drawn from public inspection data.
A below-average federal rating — worth a careful look in Dundalk
Complete Care at Heritage LLC is a for-profit skilled nursing facility in Dundalk, MD, with 177 certified beds and an average of about 147 residents per day. It operates as part of the Complete Care network.
Medicare rates it 2 out of 5 stars overall — below the national average of about 3 stars. Component ratings: 1/5 on health inspections, 2/5 on staffing, 5/5 on quality measures.
Staff provide about 3.33 total nurse hours per resident each day (0.69 of them from registered nurses), below the national benchmark of roughly 3.9 hours. Annual nursing-staff turnover is about 60%, higher than the ~52% national average. On the safety record, CMS notes 27 health deficiencies at its most recent standard survey, and 2 federal fines totaling $129,919 in the recent record. Note: CMS has flagged this facility with an abuse icon. We strongly recommend reviewing the full inspection report and discussing it on any tour.
Strengths
- ✓Full sprinkler system
- ✓Active resident & family council
Things to ask about
- •Below-average 2-star overall CMS rating
- •Below-average health-inspection rating
- •Below-average nurse staffing (3.33 hrs/resident/day)
- •27 deficiencies at last survey
- •$129,919 in federal fines
- •CMS abuse-citation flag — review carefully
Best for: Families considering this community should tour in person, request the latest survey, and weigh it against higher-rated Dundalk options — our advisors can help you compare.
At a glance
- Certified beds
- 177
- Avg. residents/day
- 147
- Ownership
- For profit - Corporation
- Part of a chain
- Complete Care
- Continuing care
- No
- CMS provider #
- 215135
Federal quality ratings
From the U.S. Centers for Medicare & Medicaid Services (CMS), on a 1–5 star scale.
Overall rating
Health inspections
Staffing
Quality measures
Pricing & cost
We publish transparent estimates and verify exact pricing on request. No surprises.
| Level of care | Monthly cost | Source |
|---|---|---|
| Skilled Nursing | $11,820–$15,820/mo (median $13,410) | Local market estimate |
2024–2026 published survey medians, state median adjusted to local Baltimore prices (BEA regional price parities). Request a quote for exact pricing. Range spans semi-private to private rooms. How we estimate costs
Staffing & care
More nursing time per resident — and lower turnover — generally means more attentive care.
- Total nurse hrs / resident / day
- 3.33
- National avg ≈ 3.9
- RN hrs / resident / day
- 0.69
- National avg ≈ 0.75
- Nursing staff turnover
- 60%
- National avg ≈ 52%
Safety & inspection record
Federal inspectors survey nursing homes roughly once a year. Here's the latest on file.
⚠️ This community carries a serious CMS flag (abuse citation). We recommend reviewing the full inspection report and raising it directly on any tour.
- Health deficiencies (last survey)
- 27
- Federal fines
- 2 ($129,919)
- Total penalties
- 2
- Last standard survey
- 2025-09-16
- Sprinkler system
- Yes
- Resident & family council
- Resident
What inspectors found
The most recent findings from federal health inspections (72 citations on record — showing the latest 8). Every nursing home is inspected roughly once a year; most receive some citations.
2026-02-25Severity E — potential for harmFrom a complaintResident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
2026-02-25Severity D — potential for harmFrom a complaintFreedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
2026-02-25Severity D — potential for harmFrom a complaintQuality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
2026-02-25Severity D — potential for harmFrom a complaintQuality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
2026-02-25Severity D — potential for harmFrom a complaintQuality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
2025-09-16Severity E — potential for harmResident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
2025-09-16Severity E — potential for harmQuality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
2025-09-16Severity E — potential for harmNursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity uses the CMS scope/severity scale: D–F = potential for harm, G–I = actual harm, J–L = immediate jeopardy. Source: CMS Care Compare health citations; data as of the latest federal release. Discuss any finding directly with the community on a tour.
Penalty history
Federal fines and Medicare/Medicaid payment denials on record.
| Date | Type | Amount |
|---|---|---|
| 2025-02-26 | Fine | $60,132 |
| 2023-08-22 | Fine | $69,787 |
Services & amenities
- ✓ Full automatic sprinkler system
- ✓ Medicare & Medicaid certified
- ✓ 24-hour licensed nursing
- ✓ On-site rehabilitation therapy
- ✓ Rehabilitation services
- ✓ Daily activities & events
Location
7232 German Hill Road, Dundalk, MD
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
Reviews & reputation
We aggregate ratings across Google, Yelp, and verified families — and link back to every source so you can read more.
Verified family reviews
No verified family reviews yet for Complete Care at Heritage LLC.
Have a loved one here, or recently toured? Help other families by sharing your experience — we verify every review before it's published.
Talk to an advisor about this communityCommon questions about Complete Care at Heritage LLC
How much does Complete Care at Heritage LLC cost?
Complete Care at Heritage LLC does not publish exact rates. Comparable skilled nursing in the Dundalk, MD area typically runs $11,820–$15,820 per month (median $13,410, based on published survey medians adjusted for local prices). A Haven advisor can confirm current pricing for free.
What is Complete Care at Heritage LLC's Medicare rating?
Medicare (CMS) rates Complete Care at Heritage LLC 2 out of 5 stars overall, including 1/5 for health inspections, 2/5 for staffing, 5/5 for quality measures. The national average is about 3 stars.
How is the staffing at Complete Care at Heritage LLC?
Staff provide about 3.33 total nurse hours per resident per day (national benchmark ≈ 3.9), and annual nursing-staff turnover is about 60% (national average ≈ 52%). These figures are reported to the federal government and updated regularly.
What did inspectors find at Complete Care at Heritage LLC?
Complete Care at Heritage LLC has 72 health citations on its recent federal inspection record (last standard survey: 2025-09-16). The full citation-by-citation detail, with severity levels, is published on this page.
Does Complete Care at Heritage LLC have availability?
Typically 83% full — openings are usually available. Availability changes weekly — a Haven advisor can confirm current openings at no cost.
What types of care does Complete Care at Heritage LLC offer?
Complete Care at Heritage LLC in Dundalk, MD offers skilled nursing and is licensed for 177 beds.
The best time to decide is before a crisis decides for you
Most families start this search after a fall, a hospital stay, or a caregiver reaching a breaking point — and end up choosing from whatever has a bed open that week. Families who plan even a few weeks ahead get to choose on quality, fit, and price instead of availability alone.
- Move-ins take time: assessments, paperwork, and preparation typically run 2–6 weeks in Baltimore.
- The best communities fill first: top-rated communities often run a waitlist — touring early holds your place in line.
- Touring costs nothing and commits you to nothing — but it turns a future emergency into a calm, informed choice.
Your next steps — this week
- 1Confirm the fitCheck the inspection record and staffing data on this page against your loved one's needs.
- 2Get exact pricing & availabilityRequest current rates for Complete Care at Heritage LLC — takes one minute, answered same day.
- 3Tour 2–3 communitiesCompare this community against two alternatives. Ask about staff turnover, all-in monthly cost, and care-plan changes.
- 4Hold a spotMost communities hold a residence with a small refundable deposit while you decide.
Data sources:CMS verifiedGoogleOfficial website
Last verified 2026-07-06. We refresh inspection data monthly and reviews continuously.
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