Skilled NursingContinuing Care (CCRC / Life Plan)CMS verified

Charlestown Place at New Albany

4915 Charlestown Rd, New Albany, IN 47150 · Floyd County

Charlestown Place at New Albany is a Medicare- and Medicaid-certified senior healthcare and living facility in New Albany, Indiana, where exceptional care and everyday comfort come together. Our community offers a full range of senior care services under one roof, including skilled nursing, short-term rehabilitation, …

1.0CMS overall rating(812) 945-5221 Visit website ↗

Use Caution

Haven Scout Score

Our composite of CMS ratings, staffing, and safety. This community rates use caution.

Charlestown Place at New Albany photo 10

Charlestown Place at New Albany photo 11

Charlestown Place at New Albany photo 12

Photos via google places, facility website.

Availability outlook● Fills quickly

Typically 87% full (137 of 158 beds occupied on an average day).

If this community is on your shortlist, checking current openings sooner rather than later genuinely matters here.

Source: federal census data (average daily residents vs. certified beds, CMS Care Compare). Confirm current openings with an advisor — availability changes weekly.

Our evaluation

An honest, data-grounded look at this community — every claim is drawn from public inspection data.

A low federal rating — review the details closely

Charlestown Place at New Albany is a government-owned skilled nursing facility in New Albany, IN, with 158 certified beds and an average of about 137 residents per day. It operates as part of the Exceptional Living Centers network. It is part of a continuing care retirement community, so residents can often move between levels of care on one campus.

Medicare rates it 1 out of 5 stars overall — below the national average of about 3 stars. Component ratings: 1/5 on health inspections, 3/5 on staffing, 4/5 on quality measures.

Staff provide about 4.00 total nurse hours per resident each day (0.64 of them from registered nurses), above the national benchmark of roughly 3.9 hours. Annual nursing-staff turnover is about 64.4%, higher than the ~52% national average. On the safety record, CMS notes 13 health deficiencies at its most recent standard survey, and 2 federal fines totaling $31,784 in the recent record.

Strengths

✓Above-average nurse staffing (4.00 hrs/resident/day)
✓Full sprinkler system
✓Active resident & family council

Things to ask about

•Below-average 1-star overall CMS rating
•Below-average health-inspection rating
•13 deficiencies at last survey
•$31,784 in federal fines

Best for: Families considering this community should tour in person, request the latest survey, and weigh it against higher-rated New Albany options — our advisors can help you compare.

At a glance

Certified beds: 158
Avg. residents/day: 137
Ownership: Government - Hospital district
Part of a chain: Exceptional Living Centers
Continuing care: Yes — multiple care levels
CMS provider #: 155668

Federal quality ratings

From the U.S. Centers for Medicare & Medicaid Services (CMS), on a 1–5 star scale.

Overall rating

Health inspections

Staffing

Quality measures

Pricing & cost

We publish transparent estimates and verify exact pricing on request. No surprises.

Level of care	Monthly cost	Source
Skilled Nursing	$8,560–$11,300/mo (median $9,640)	Local market estimate
Continuing Care (CCRC / Life Plan)	$2,660–$7,020/mo (median $5,060)	Local market estimate

2024–2026 published survey medians, state median adjusted to local Louisville/Jefferson County prices (BEA regional price parities). Request a quote for exact pricing. Range spans semi-private to private rooms. How we estimate costs

Request exact pricing for Charlestown Place at New Albany →

Staffing & care

More nursing time per resident — and lower turnover — generally means more attentive care.

Total nurse hrs / resident / day: 4.00; National avg ≈ 3.9
RN hrs / resident / day: 0.64; National avg ≈ 0.75
Nursing staff turnover: 64.4%; National avg ≈ 52%

Safety & inspection record

Federal inspectors survey nursing homes roughly once a year. Here's the latest on file.

Health deficiencies (last survey): 13
Federal fines: 2 ($31,784)
Total penalties: 2
Last standard survey: 2025-08-29
Sprinkler system: Yes
Resident & family council: Resident

What inspectors found

The most recent findings from federal health inspections (49 citations on record — showing the latest 8). Every nursing home is inspected roughly once a year; most receive some citations.

2026-03-20Severity J — immediate jeopardyFrom a complaintQuality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

2025-12-11Severity D — potential for harmFrom a complaintQuality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

2025-12-11Severity D — potential for harmFrom a complaintQuality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

2025-12-11Severity D — potential for harmFrom a complaintQuality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

2025-12-11Severity D — potential for harmFrom a complaintQuality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

2025-08-29Severity G — actual harmQuality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

2025-08-29Severity D — potential for harmFreedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

2025-08-29Severity D — potential for harmQuality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Severity uses the CMS scope/severity scale: D–F = potential for harm, G–I = actual harm, J–L = immediate jeopardy. Source: CMS Care Compare health citations; data as of the latest federal release. Discuss any finding directly with the community on a tour.

Penalty history

Federal fines and Medicare/Medicaid payment denials on record.

Date	Type	Amount
2023-07-31	Fine	$15,892
2023-07-31	Fine	$15,892

Services & amenities

✓ Continuing care community (multiple care levels on one campus)
✓ Full automatic sprinkler system
✓ Medicare & Medicaid certified
✓ 24-hour licensed nursing
✓ On-site rehabilitation therapy
✓ Rehabilitation services
✓ Memory care
✓ Respite / short-term stays
✓ Daily activities & events
✓ 24-hour staff
✓ 24/7 staff

Location

4915 Charlestown Rd, New Albany, IN

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Reviews & reputation

We aggregate ratings across Google, Yelp, and verified families — and link back to every source so you can read more.

Google

3.3

67 reviews →

Verified family reviews

No verified family reviews yet for Charlestown Place at New Albany.

Have a loved one here, or recently toured? Help other families by sharing your experience — we verify every review before it's published.

Talk to an advisor about this community

Common questions about Charlestown Place at New Albany

How much does Charlestown Place at New Albany cost?

Charlestown Place at New Albany does not publish exact rates. Comparable skilled nursing in the New Albany, IN area typically runs $8,560–$11,300 per month (median $9,640, based on published survey medians adjusted for local prices). A Haven advisor can confirm current pricing for free.

What is Charlestown Place at New Albany's Medicare rating?

Medicare (CMS) rates Charlestown Place at New Albany 1 out of 5 stars overall, including 1/5 for health inspections, 3/5 for staffing, 4/5 for quality measures. The national average is about 3 stars.

How is the staffing at Charlestown Place at New Albany?

Staff provide about 4.00 total nurse hours per resident per day (national benchmark ≈ 3.9), and annual nursing-staff turnover is about 64.4% (national average ≈ 52%). These figures are reported to the federal government and updated regularly.

What did inspectors find at Charlestown Place at New Albany?

Charlestown Place at New Albany has 49 health citations on its recent federal inspection record (last standard survey: 2025-08-29). The full citation-by-citation detail, with severity levels, is published on this page.

Does Charlestown Place at New Albany have availability?

Typically 87% full (137 of 158 beds occupied on an average day). Availability changes weekly — a Haven advisor can confirm current openings at no cost.

What types of care does Charlestown Place at New Albany offer?

Charlestown Place at New Albany in New Albany, IN offers skilled nursing, continuing care (ccrc / life plan) and is licensed for 158 beds.

The best time to decide is before a crisis decides for you

Most families start this search after a fall, a hospital stay, or a caregiver reaching a breaking point — and end up choosing from whatever has a bed open that week. Families who plan even a few weeks ahead get to choose on quality, fit, and price instead of availability alone.

Move-ins take time: assessments, paperwork, and preparation typically run 2–6 weeks in Louisville/Jefferson County.
The best communities fill first: top-rated communities often run a waitlist — touring early holds your place in line.
Touring costs nothing and commits you to nothing — but it turns a future emergency into a calm, informed choice.

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Your next steps — this week

1
Confirm the fit
Check the inspection record and staffing data on this page against your loved one's needs.
2
Get exact pricing & availability
Request current rates for Charlestown Place at New Albany — takes one minute, answered same day.
3
Tour 2–3 communities
Compare this community against two alternatives. Ask about staff turnover, all-in monthly cost, and care-plan changes.
4
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