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Haven
Skilled NursingContinuing Care (CCRC / Life Plan)CMS verified

Chapters Living of Council Bluffs

3000 Risen Son Blvd, Council Bluffs, IA 51503 · Pottawattamie County

The Next Chapter To Your Story Starts Here

1.0CMS overall rating(712) 366-9655Visit website ↗
18
Use Caution
Haven Scout Score
Our composite of CMS ratings, staffing, and safety. This community rates use caution.

A little clarity for your next step

What to know before you visit

Start with the things that matter to your loved one. Use the details below to build your questions, then ask the community what life and care would look like for them.

Reviews reflect individual experiences. Inspection findings describe specific events; missing reports do not mean there were no concerns.

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Chapters Living of Council Bluffs, photo 1 of 61 / 6

A closer look at the community

Photo 1 · facility website. Photos may not reflect current rooms or services.

Picture your loved one here

Ask to see a room like the one available, its bathroom, dining spaces, and outdoor areas. On a visit, notice how easy it feels to move around and how staff interact with residents.

Reported historical occupancy28% reported occupancy

Reported average: 29 residents per day across 102 certified beds (28% occupancy).

This does not show current vacancies, waitlists, room types or whether the community can meet your care needs. Contact the community to confirm current openings.

Source: CMS Care Compare, reported average daily residents and certified beds. This is not a live availability feed.

Our evaluation

A summary of reported federal nursing-home measures. Review the dates and original records below.

A low federal rating — review the details closely

Chapters Living of Council Bluffs is a for-profit skilled nursing facility in Council Bluffs, IA, with 102 certified beds and an average of about 29 residents per day. It is part of a continuing care retirement community, so residents can often move between levels of care on one campus.

Medicare rates it 1 out of 5 stars overall — below the national average of about 3 stars. Component ratings: 1/5 on health inspections, 4/5 on staffing, 3/5 on quality measures.

Staff provide about 4.88 total nurse hours per resident each day (1.02 of them from registered nurses), above the national benchmark of roughly 3.9 hours. On the safety record, CMS notes 46 health deficiencies at its most recent standard survey, and 1 federal fine totaling $163,800 in the recent record. This facility is in the CMS Special Focus Facility program, which targets homes with a history of serious quality problems.

Strengths

  • ✓Above-average nurse staffing (4.88 hrs/resident/day)
  • ✓Full sprinkler system
  • ✓Active resident & family council

Questions for your visit

You do not have to know every answer before you visit. Start with these questions and ask for details specific to your loved one.

Topics noted in the summary

  • Below-average 1-star overall CMS rating
  • Below-average health-inspection rating
  • 46 deficiencies at last survey
  • $163,800 in federal fines
  • In the CMS Special Focus Facility program
  • Can we review the inspection findings together, including what changed and how any corrections were checked?

    Review the federal care record →
  • Could we speak with current residents or families about daily life and how concerns are handled?

    Read the review sources →
  • What would the full monthly cost be for my loved one, and which care services or one-time charges are extra?

    Review pricing details →
  • How would you assess my loved one’s needs, and what happens if those needs change?

Keep your answers in the tour planner →
Best for: Families considering this community should tour in person, request the latest survey, and weigh it against higher-rated Council Bluffs options — our advisors can help you compare.

At a glance

Certified beds
102
Avg. residents/day
29
Ownership
For profit - Corporation
Part of a chain
Not reported
Continuing care
Yes — multiple care levels
CMS provider #
165466

Federal quality ratings

From the U.S. Centers for Medicare & Medicaid Services (CMS), on a 1–5 star scale.

Overall rating
Health inspections
Staffing
Quality measures

Pricing & cost

Planning estimates are not a community quote. Ask the community for current rates and an itemized list of required charges.

Level of careMonthly costSource
Skilled Nursing
$8,120–$11,260/mo (modeled range)

2024–2026 published survey medians, state median adjusted to local Omaha prices (BEA regional price parities). Request a quote for exact pricing. Range spans semi-private to private rooms.

Local market estimate
Continuing Care (CCRC / Life Plan)
$3,180–$7,600/mo (modeled range)

2024–2026 published survey medians, state median adjusted to local Omaha prices (BEA regional price parities). Request a quote for exact pricing. Continuing-care fees vary widely with contract type and entrance fees.

Local market estimate

Published starting prices and market estimates may exclude additional fees. Request a current, itemized quote for your care needs. How we estimate costs

Request exact pricing for Chapters Living of Council Bluffs →

Staffing & care

More nursing time per resident — and lower turnover — generally means more attentive care.

Total nurse hrs / resident / day
4.88
National avg ≈ 3.9
RN hrs / resident / day
1.02
National avg ≈ 0.75

Safety & inspection record

Reported federal nursing-home measures. Missing values are not a clean-record finding; check the original source for current information.

⚠️ This community carries a serious CMS flag (Special Focus Facility). We recommend reviewing the full inspection report and raising it directly on any tour.
Health deficiencies (last survey)
46
Federal fines
1 ($163,800)
Total penalties
2
Last standard survey
2026-01-30
Sprinkler system
Yes
Resident & family council
Resident

Requirements cited by inspectors

The most recent findings from federal health inspections (68 citations on record — showing the latest 8). The count is not a count of unique incidents.

Find a detail in these citations

Search the entries displayed here. The original record may contain additional findings.

Showing 8 of 8 citation entries on this page.

2026-01-30F0686Severity K — immediate jeopardyFrom a complaintCorrection status not retained; check the original reportQuality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

2026-01-30F0657Severity F — potential for harmFrom a complaintCorrection status not retained; check the original reportResident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

2026-01-30F0851Severity F — potential for harmCorrection status not retained; check the original reportAdministration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

2026-01-30F0865Severity F — potential for harmCorrection status not retained; check the original reportAdministration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

2026-01-30F0867Severity F — potential for harmCorrection status not retained; check the original reportAdministration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

2026-01-30F0868Severity F — potential for harmCorrection status not retained; check the original reportAdministration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

2026-01-30F0881Severity F — potential for harmCorrection status not retained; check the original reportInfection Control Deficiencies

Implement a program that monitors antibiotic use.

2026-01-30F0887Severity F — potential for harmCorrection status not retained; check the original reportInfection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Severity uses the CMS scope/severity scale: D–F = potential for harm, G–I = actual harm, J–L = immediate jeopardy. Source: CMS Care Compare health citations; data as of the latest federal release. Discuss any finding directly with the community on a tour.

Penalty history

Federal fines and Medicare/Medicaid payment denials on record.

DateTypeAmount
2026-01-30Fine$163,800
2026-01-30Payment denial—

Services and details to confirm

These topics come from source records and community websites. They do not confirm that a service is currently offered, available, or included in the price.

  • Continuing care community (multiple care levels on one campus)
  • Full automatic sprinkler system
  • Medicare & Medicaid certified
  • 24-hour licensed nursing
  • On-site rehabilitation therapy
  • Memory care
  • Restaurant-style dining
  • Daily activities & events

Make it specific to your loved one

Ask which services are provided at this location, who provides them, and whether they cost extra. For care or therapy, ask about the assessment required and what happens if needs change.

Keep questions in your visit plan →

Location

3000 Risen Son Blvd, Council Bluffs, IA

  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours

Reviews & reputation

Reviews, when available, are shown with their source. Review ratings are separate from licensing and inspection records.

Family reviews

No family reviews are available on Haven for Chapters Living of Council Bluffs.

Ask the community about speaking with current residents or families. Use your tour planner to record what you learn and questions to follow up on.

Prepare questions for your tour

Common questions about Chapters Living of Council Bluffs

How much does Chapters Living of Council Bluffs cost?

Chapters Living of Council Bluffs has no current published quote for skilled nursing in Haven records. The local market planning estimate is $8,120–$11,260 per month (modeled range). 2024–2026 published survey medians, state median adjusted to local Omaha prices (BEA regional price parities). Request a quote for exact pricing. Range spans semi-private to private rooms. This is not a community quote. Ask for a current, itemized price.

What is Chapters Living of Council Bluffs's Medicare rating?

Medicare (CMS) rates Chapters Living of Council Bluffs 1 out of 5 stars overall, including 1/5 for health inspections, 4/5 for staffing, 3/5 for quality measures. The national average is about 3 stars.

How is the staffing at Chapters Living of Council Bluffs?

Staff provide about 4.88 total nurse hours per resident per day (national benchmark ≈ 3.9). These figures are reported to the federal government and updated regularly.

What did inspectors find at Chapters Living of Council Bluffs?

Chapters Living of Council Bluffs has 68 health citations on its recent federal inspection record (last standard survey: 2026-01-30). The full citation-by-citation detail, with severity levels, is published on this page.

Does Chapters Living of Council Bluffs have availability?

Reported average: 29 residents per day across 102 certified beds (28% occupancy). These historical figures do not establish current availability. Contact the community to confirm openings, room types and admission requirements.

What types of care does Chapters Living of Council Bluffs offer?

Chapters Living of Council Bluffs in Council Bluffs, IA offers skilled nursing, continuing care (ccrc / life plan) and is licensed for 102 beds.

Prepare a care shortlist in Omaha

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  • Ask which assessments and documents are required before admission.
  • Confirm current openings, waitlist procedures and whether touring reserves anything.
  • Request an itemized written quote and review deposit and cancellation terms.

Your next steps

  1. 1
    Confirm the fit
    Review licensing records, reported services and available inspection information against the person's care needs.
  2. 2
    Get a written quote
    Contact Chapters Living of Council Bluffs directly for current rates, care charges, openings and admission requirements.
  3. 3
    Tour and compare
    Use the same questions at each community. Ask about staffing, daily routines, total costs and changes in care needs.
  4. 4
    Review terms before paying
    Ask for written deposit, refund, cancellation and move-in terms. Confirm what any payment reserves.
Data sources:CMS verifiedGoogleOfficial website

Haven record updated 2026-08-24. We show imported source information. This date does not establish when a license was last checked.

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