The Willows at Okemos
Scout 96Okemos, MI · 68 beds
5.0CMS rating
Skilled Nursing● Fills quickly
One of Okemos's top-rated skilled nursing communities.
Est. $9,980–$12,570/mo
View full evaluation →Skilled NursingContinuing Care (CCRC / Life Plan)CMS verified
Burcham Hills Retirement Center
2700 Burcham Drive, East Lansing, MI 48823 · Ingham County
Located on 38 beautiful acres near Michigan State University and just a few miles from the Michigan State Capitol, Burcham Hills has been East Lansing’s leading not-for-profit senior living community since 1974. As a Life Plan Community (also often known as a continuing care retirement community, or CCRC), we make agi…
41
FairHaven Scout Score
Our composite of CMS ratings, staffing, and safety. This community rates fair.
Photos via google places, facility website.
Availability outlookModerate availability
Typically 84% full — openings are usually available.
Source: federal census data (average daily residents vs. certified beds, CMS Care Compare). Confirm current openings with an advisor — availability changes weekly.
Our evaluation
An honest, data-grounded look at this community — every claim is drawn from public inspection data.
A low federal rating — review the details closely
Burcham Hills Retirement Center is a non-profit skilled nursing facility in East Lansing, MI, with 133 certified beds and an average of about 112 residents per day. It operates as part of the Life Care Services network. It is part of a continuing care retirement community, so residents can often move between levels of care on one campus.
Medicare rates it 1 out of 5 stars overall — below the national average of about 3 stars. Component ratings: 1/5 on health inspections, 4/5 on staffing, 3/5 on quality measures.
Staff provide about 4.38 total nurse hours per resident each day (0.86 of them from registered nurses), above the national benchmark of roughly 3.9 hours. Annual nursing-staff turnover is about 69.2%, higher than the ~52% national average. On the safety record, CMS notes 16 health deficiencies at its most recent standard survey, and 1 federal fine totaling $37,557 in the recent record.
Strengths
- ✓Above-average nurse staffing (4.38 hrs/resident/day)
- ✓Full sprinkler system
- ✓Active resident & family council
Things to ask about
- •Below-average 1-star overall CMS rating
- •Below-average health-inspection rating
- •High staff turnover (69.2%)
- •16 deficiencies at last survey
- •$37,557 in federal fines
Best for: Families considering this community should tour in person, request the latest survey, and weigh it against higher-rated East Lansing options — our advisors can help you compare.
At a glance
- Certified beds
- 133
- Avg. residents/day
- 112
- Ownership
- Non profit - Corporation
- Part of a chain
- Life Care Services
- Continuing care
- Yes — multiple care levels
- CMS provider #
- 235236
Federal quality ratings
From the U.S. Centers for Medicare & Medicaid Services (CMS), on a 1–5 star scale.
Overall rating
Health inspections
Staffing
Quality measures
Pricing & cost
We publish transparent estimates and verify exact pricing on request. No surprises.
| Level of care | Monthly cost | Source |
|---|---|---|
| Skilled Nursing | $9,980–$12,570/mo (median $10,970) | Local market estimate |
| Continuing Care (CCRC / Life Plan) | $2,310–$6,460/mo (median $5,960) | Local market estimate |
2024–2026 published survey medians, state median adjusted to local Lansing prices (BEA regional price parities). Request a quote for exact pricing. Range spans semi-private to private rooms. How we estimate costs
Staffing & care
More nursing time per resident — and lower turnover — generally means more attentive care.
- Total nurse hrs / resident / day
- 4.38
- National avg ≈ 3.9
- RN hrs / resident / day
- 0.86
- National avg ≈ 0.75
- Nursing staff turnover
- 69.2%
- National avg ≈ 52%
Safety & inspection record
Federal inspectors survey nursing homes roughly once a year. Here's the latest on file.
- Health deficiencies (last survey)
- 16
- Federal fines
- 1 ($37,557)
- Total penalties
- 2
- Last standard survey
- 2025-05-15
- Sprinkler system
- Yes
- Resident & family council
- Resident
What inspectors found
The most recent findings from federal health inspections (53 citations on record — showing the latest 8). Every nursing home is inspected roughly once a year; most receive some citations.
2026-04-24Severity G — actual harmFrom a complaintQuality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
2026-03-04Severity D — potential for harmFrom a complaintQuality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
2026-03-04Severity D — potential for harmFrom a complaintQuality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
2025-12-03Severity D — potential for harmFrom a complaintQuality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
2025-05-15Severity F — potential for harmFrom a complaintNutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
2025-05-15Severity F — potential for harmFrom a complaintNutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
2025-05-15Severity F — potential for harmFrom a complaintNutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
2025-05-15Severity F — potential for harmFrom a complaintNutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Severity uses the CMS scope/severity scale: D–F = potential for harm, G–I = actual harm, J–L = immediate jeopardy. Source: CMS Care Compare health citations; data as of the latest federal release. Discuss any finding directly with the community on a tour.
Penalty history
Federal fines and Medicare/Medicaid payment denials on record.
| Date | Type | Amount |
|---|---|---|
| 2024-08-08 | Fine | $37,557 |
| 2024-05-24 | Payment denial | — |
Services & amenities
- ✓ Continuing care community (multiple care levels on one campus)
- ✓ Full automatic sprinkler system
- ✓ Medicare & Medicaid certified
- ✓ 24-hour licensed nursing
- ✓ On-site rehabilitation therapy
- ✓ Rehabilitation services
- ✓ Memory care
- ✓ Respite / short-term stays
- ✓ Wellness programs
- ✓ Daily activities & events
- ✓ 24-hour staff
- ✓ 24/7 staff
Location
2700 Burcham Drive, East Lansing, MI
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
Reviews & reputation
We aggregate ratings across Google, Yelp, and verified families — and link back to every source so you can read more.
Verified family reviews
No verified family reviews yet for Burcham Hills Retirement Center.
Have a loved one here, or recently toured? Help other families by sharing your experience — we verify every review before it's published.
Talk to an advisor about this communityCommon questions about Burcham Hills Retirement Center
How much does Burcham Hills Retirement Center cost?
Burcham Hills Retirement Center does not publish exact rates. Comparable skilled nursing in the East Lansing, MI area typically runs $9,980–$12,570 per month (median $10,970, based on published survey medians adjusted for local prices). A Haven advisor can confirm current pricing for free.
What is Burcham Hills Retirement Center's Medicare rating?
Medicare (CMS) rates Burcham Hills Retirement Center 1 out of 5 stars overall, including 1/5 for health inspections, 4/5 for staffing, 3/5 for quality measures. The national average is about 3 stars.
How is the staffing at Burcham Hills Retirement Center?
Staff provide about 4.38 total nurse hours per resident per day (national benchmark ≈ 3.9), and annual nursing-staff turnover is about 69.2% (national average ≈ 52%). These figures are reported to the federal government and updated regularly.
What did inspectors find at Burcham Hills Retirement Center?
Burcham Hills Retirement Center has 53 health citations on its recent federal inspection record (last standard survey: 2025-05-15). The full citation-by-citation detail, with severity levels, is published on this page.
Does Burcham Hills Retirement Center have availability?
Typically 84% full — openings are usually available. Availability changes weekly — a Haven advisor can confirm current openings at no cost.
What types of care does Burcham Hills Retirement Center offer?
Burcham Hills Retirement Center in East Lansing, MI offers skilled nursing, continuing care (ccrc / life plan) and is licensed for 133 beds.
The best time to decide is before a crisis decides for you
Most families start this search after a fall, a hospital stay, or a caregiver reaching a breaking point — and end up choosing from whatever has a bed open that week. Families who plan even a few weeks ahead get to choose on quality, fit, and price instead of availability alone.
- Move-ins take time: assessments, paperwork, and preparation typically run 2–6 weeks in Lansing.
- The best communities fill first: top-rated communities often run a waitlist — touring early holds your place in line.
- Touring costs nothing and commits you to nothing — but it turns a future emergency into a calm, informed choice.
Your next steps — this week
- 1Confirm the fitCheck the inspection record and staffing data on this page against your loved one's needs.
- 2Get exact pricing & availabilityRequest current rates for Burcham Hills Retirement Center — takes one minute, answered same day.
- 3Tour 2–3 communitiesCompare this community against two alternatives. Ask about staff turnover, all-in monthly cost, and care-plan changes.
- 4Hold a spotMost communities hold a residence with a small refundable deposit while you decide.
Data sources:CMS verifiedGoogleOfficial website
Last verified 2026-07-06. We refresh inspection data monthly and reviews continuously.
Other top communities in Lansing, MI
Medilodge of Okemos
Scout 93Okemos, MI · 100 beds
5.0CMS rating
Skilled Nursing● Fills quickly
One of Okemos's top-rated skilled nursing communities.
Est. $9,980–$12,570/mo
View full evaluation →Charlotte, MI · 142 beds
5.0CMS rating
Skilled Nursing● Fills quickly
One of Charlotte's top-rated skilled nursing communities.
Est. $9,980–$12,570/mo
View full evaluation →